Connect Claude to Robylon
Add Robylon to Claude on the web or Claude Desktop as a custom connector, sign in with your Robylon account, and ask Claude about your support analytics and conversations.
To connect Claude to Robylon, add Robylon as a custom connector in Claude using the server URL below, then sign in with your Robylon account. It works on claude.ai and in Claude Desktop, on the Free, Pro, Max, Team and Enterprise plans.
https://api.robylon.ai/mcp/You need an Admin or Super-admin role in each Robylon workspace you connect. See Setup for the full requirements.
How do I connect Claude on a Free, Pro or Max plan?
Open Connectors
In Claude, go to Customize → Connectors.
Add a custom connector
Click +, then Add custom connector. Paste the server URL and click Add.
Sign in to Robylon
Follow Claude’s prompt to connect. Robylon’s sign-in page opens: sign in, tick the workspaces to include and click Connect.
The Free plan allows one custom connector.
How do I connect Claude on a Team or Enterprise plan?
An Owner adds Robylon once for the organization, then each person connects with their own Robylon account.
Owner: add the connector
Go to Organization settings → Connectors and click Add. Hover over Custom, select Web, paste the server URL and click Add.
Each person: connect
Go to Customize → Connectors, find Robylon and click Connect.
Each person: sign in to Robylon
Sign in, tick the workspaces to include and click Connect.
Adding the connector gives nobody access on its own. Each person still signs in, and can only include workspaces where they are an Admin or Super-admin in Robylon.
How do I use Robylon in a Claude chat?
Turn the connector on for the conversation, then ask your question.
- Click + at the lower left of the chat box and open Connectors.
- Turn on Robylon. The setting applies to that conversation.
- Ask a question, for example “What was our chat CSAT last week, and show me two low-rated conversations.”
To switch off individual Robylon tools, use the Search and tools menu.
What if the Claude connection does not work?
- To change the connector URL, remove the connector and add it again. Claude does not let you edit a custom connector.
- If a workspace is missing from answers, connect again from Claude and tick it. See Which workspaces does a connection include?
- If Robylon refuses the connection, the page it shows explains why. See Why can’t I connect?