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Voice Settings
The Voice Settings tab allows you to manage the phone numbers your voice agents use. You can view existing numbers, check providers, and add new ones for inbound or outbound calls.
Active Phone Numbers
- Displays all active phone numbers linked to your voice agents.
- Shows the provider for each number (e.g., Twilio, Exotel).
- Lets you edit or remove existing numbers as needed.
Add a New Phone Number
Click Add New Phone Number
Open the Voice Settings tab and click Add New Phone Number.
Select Provider
Choose between Twilio or Exotel as your provider.
Enter Details
Provide the required information for the selected provider.
Save
Once saved, the number will appear in the list of active voice numbers.
Twilio Configuration
When adding a Twilio number, you must provide:
- Label — Name to identify the number
- Phone Number — The actual Twilio number
- Account SID — Twilio account identifier
- Auth Token — Secure token for authentication
Exotel Configuration
When adding an Exotel number, you must provide:
- Label — Name to identify the number
- Phone Number — The actual Exotel number
- Domain App ID — Exotel app/domain identifier
- Account SID — Exotel account identifier
- API Key — Key for API authentication
- API Token — Secure token for API authentication
Best Practices
- Store provider credentials securely in Secrets.
- Use clear labels for numbers (e.g., Support Line - India).
- Test new numbers with a sample workflow before going live.
- Audit voice numbers periodically to remove unused or inactive ones.