MCP

Set up the Robylon MCP server

To connect an AI tool to Robylon, add the server URL below to the tool, sign in with your own Robylon account, and tick the workspaces to include. There is no API key to copy or store.

https://api.robylon.ai/mcp/

The URL is the same for every workspace. The workspaces a connection can read are decided when you sign in, not by the URL.

What do I need before I connect?

You need four things:

An Admin or Super-admin role in at least one workspace. Agents cannot connect.
A customer account. Accounts on a Robylon internal seat cannot connect, whatever their role.
An AI tool that supports remote MCP servers with OAuth sign-in. Claude, Claude Code, ChatGPT, Codex, Gemini CLI and Cursor all do. Tools that only accept an API key cannot connect.
New connections allowed in the workspace. An admin can turn this off on the Robylon MCP settings page.

How do I connect an AI tool to Robylon?

Add the server URL to your tool, then approve the connection in Robylon.

Open Robylon MCP

In Robylon, go to Settings → Robylon MCP and click Connect a client.

Robylon MCP settings page with the server URL, the Connect a client button and the list of connections

Choose your AI tool

Pick your tool, like Claude, ChatGPT, etc. and follow its steps. Every tool comes down to adding the server URL.

Connect a client dialog with Claude selected and its setup steps

Authenticate

Your tool opens a Robylon login page to authenticate access to the MCP server.

Robylon login page showing which AI tool is asking to connect

Sign in

Choose workspaces and connect

Tick the workspaces to include and click Connect. You are sent back to your tool with the connection live.

Consent page listing three workspaces with the role in each, all ticked, and a Connect 3 workspaces button

Which workspaces does a connection include?

A connection includes only the workspaces you tick when you connect, and only those where you are an Admin or Super-admin. Roles are checked per workspace.

Eligible workspaces are ticked by default. Untick any you want to leave out. You must keep at least one.
Other workspaces are listed as Not included, with your role in each, so you can see why.
A connection only ever shrinks. If your role in a workspace drops to Agent, that workspace is removed from the connection on your next request. If you later become an admin in a workspace, it is not added on its own: connect again to include it.

For example, someone who is an Admin in one workspace and an Agent in two others can connect the first. The other two show as Not included.

Consent page with one workspace ticked and two listed as Not included because the person is an Agent there

What can a connected AI tool do?

It can only read. A connected tool uses three read-only tools to read analytics, search conversations and read transcripts in the workspaces you included. It cannot reply to customers, edit AI agents, change settings or delete anything. See the MCP server overview for what it can read.

Every request belongs to the person who connected, so admins can see who is reading which workspace, and ending one person’s access affects nobody else.

How do I see and disconnect connections?

Admins manage connections per workspace.

Where	Who sees it	What it shows	What Disconnect does
Settings → Robylon MCP	Admins and Super-admins of the workspace	Everyone connected to this workspace: person, AI tool, role, when they connected and when the connection was last used	Removes this workspace from that person’s connection. Their other workspaces are managed by those workspaces’ admins.

Disconnecting takes effect straight away: the tool’s next request fails.

Dialog confirming a disconnect from one workspace, showing the person, the AI tool and their other workspaces

On the Robylon MCP page, Allow new connections turns off new connections to the workspace. Existing connections keep working until you disconnect them.

Which AI tools can I connect?

Any tool that supports remote MCP servers with OAuth sign-in. These have step-by-step guides:

AI tool	Guide
Claude (web and desktop)	Connect Claude
Claude Code	Connect Claude Code
ChatGPT	Connect ChatGPT
Codex	Connect Codex
Gemini CLI	Connect Gemini CLI
Cursor	Connect Cursor

For any other tool, add a remote MCP server in its settings, paste the server URL, and sign in to Robylon when the tool asks.

Why can’t I connect?

The page Robylon shows tells you which of these applies.

Robylon page explaining that none of your workspaces can connect, with your role in each workspace

Message	Why	What to do
None of your workspaces can connect	You are an Agent in every workspace you belong to.	Ask a Super-admin in the workspace you need to change your role, or to connect it themselves.
Robylon staff accounts can’t connect	Your account holds a Robylon internal seat.	Work in customer workspaces from the Robylon dashboard instead.
This link has expired	Connection links work once and expire after a few minutes.	Start again from your AI tool to get a new link.
This tool is already connected	You connected from the same tool before.	Click Reconnect. It replaces the old connection and lets you choose workspaces again.
Connect a client is greyed out	New connections are turned off for this workspace.	Ask an admin to turn on Allow new connections.
A workspace is missing from answers	It was not ticked, or your role there changed.	Connect again and tick it. You must be an Admin or Super-admin there.