Gen AI Components

AI Agent

The AI Agent block creates a dedicated AI agent within a workflow.

• One agent per workflow is allowed.
• The agent is the core driver of automation, responsible for handling logic and conversations.
• Agents can:
  • Call tools (e.g., APIs, functions)
  • Generate replies for customers
  • Fetch information from the knowledge base

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Generate

The Generate block uses AI to create content or validate responses.
Common uses:

• Generate a reply based on inputs and KB context
• Evaluate if a user’s query has been fully answered
• Summarize long responses into concise answers
• Provide alternatives when one reply is insufficient

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Extract

The Extract block uses AI to pull structured details out of user queries, similar to Capture, but more flexible.
Examples:

• Extracting an order ID from a free-form message
• Pulling a date or location from a user’s text
• Identifying entities like product names or account numbers

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