Managing human users

The Human Users tab is where you manage the people who can access the Robylon platform. Here, you can view all active users, assign roles, and control permissions.

Roles & Permissions

Each user is assigned a role that defines their level of access:

Role	Chats & Tickets	Settings Access	API Keys	Billing
Agent	Only their assigned chats/tickets	❌	❌	❌
Supervisor	All chats and tickets	❌	❌	❌
Admin	All chats and tickets	✅ (settings access)	❌	❌
Super Admin	Everything	✅	✅	✅

Add a New Human User

Navigate to Human Users

Go to Teams → Human Users in the sidebar.

Click Add New User

Press the Add New User button.

Enter Details

Provide the name and email of the new user.

Assign Channels & Role

Select which channels (chat, voice, tickets) the user can access.
Assign one of the roles: Agent, Supervisor, Admin, or Super Admin.

Send Activation

The user will receive an activation email at the provided address.

Best Practices

Assign Agent roles to frontline staff handling conversations.
Use Super Admin roles sparingly (e.g., senior platform owners).
Rotate or disable inactive accounts to maintain security.
Review user roles quarterly to ensure compliance.