Reimagine Customer Experience with AI Agents
Support platform for truly customer centric orgs. Works standalone or integrates with your existing helpdesk.
The AI platform to deliver faster, better customer support - everywhere.
Build multilingual AI agents that resolve queries, qualify leads, and take actions across Chat, WhatsApp, Email, Tickets, and Voice with measurable outcomes.
Trusted by top companies
The Robylon difference
Go beyond scripted bots. Deploy agents
that reason, retrieve, and act.
Most chatbots stop at FAQs. Robylon agents combine knowledge + user context + tool actions so they can complete real workflows, not just answer questions. This is similar to the broader industry trend of moving from brittle flows to instruction-driven agent logic (e.g., “AOP”-style approaches)
Typical approach
Hardcoded flows for every scenario
FAQ-only deflection
Manual handoffs and follow-ups
Limited visibility into quality
The Robylon way
Knowledge + CRM + APIs in one agent brain
Omnichannel execution (WhatsApp, chat, email, tickets, voice)
Guardrails + analytics for reliability
Faster iteration with a product-first platform
Impact
Typical outcomes teams drive with Robylon
Teams that add Robylon AI sales agents see more qualified pipeline, better conversion, and faster speed-to-lead -
without expanding headcount.
70-80%
Queries handled autonomously (when connected to systems of record)
40-60%
Reduction in Average Handling Time (AHT)
20-35%
Improvement in lead capture from high-intent conversations
30-40%
Overall CX ops cost savings
The Robylon difference
One centralized platform to build, optimize, and scale AI agents
Everything you need to launch agents, improve performance, and expand across channels.
Chat
Whatsapp
Email
Tickets
Voice
API
Build
Agent builder
Knowledge
Tools/Actions
Workflows
Handoffs
Optimize
QA & testing
Analytics
Conversation review
Feedback loop
Scale
Routing
Multilingual
Templates/broadcast
Role-based access
Multi-brand
Build
Create agents that handle real customer journeys, not just FAQs.
Knowledge agents
Ground responses on your content. Reduce hallucinations with retrieval and clear citation logic.
Tool-enabled actions
Let the agent book, reschedule, update CRM fields, send payment links, create tickets, and more.
Workflow orchestration
Guide “what happens next” using triggers, conditions, and fallbacks.
Human handoff with context
Seamless escalation with conversation history, summary, and recommended next steps.
Knowledge agents
Ground responses on your content. Reduce hallucinations with retrieval and clear citation logic.
Tool-enabled actions
Let the agent book, reschedule, update CRM fields, send payment links, create tickets, and more.
Workflow orchestration
Guide “what happens next” using triggers, conditions,
and fallbacks.
Human handoff with context
Seamless escalation with conversation history, summary, and recommended next steps.
Optimize
Improve quality every week with a true AI ops loop (a core theme in modern AI support teams).
Analytics that ties to outcomes
Track deflection, lead capture rate, AHT reduction, CSAT signals, and drop-offs.
Testing & QA
Use Evals to test against golden questions, edge cases, and policy constraints before pushing updates.
Conversation review & coaching
Find failure themes, fix sources, refine instructions, and iterate fast.
Observability & audit trail
See what the agent used (knowledge/tool calls) and why it answered the way it did.
Analytics that ties to outcomes
Track deflection, lead capture rate, AHT reduction, CSAT signals, and drop-offs.
Testing & QA
Use Evals to test against golden questions, edge cases, and policy constraints before pushing updates.
Conversation review & coaching
Find failure themes, fix sources, refine instructions, and
iterate fast.
Observability & audit trail
See what the agent used (knowledge/tool calls) and why it answered the way it did.
Scale
Roll out across channels, teams, and geographies without losing control.
Omnichannel consistency
Same brain, same policies, every channel.
Routing & escalation
Route by intent, language, priority, VIP status, and business hours.
Integrations ecosystem
Plug into your stack (CRM, helpdesk, dialers, ticketing, data stores).
Multi-org and governance
Roles, permissions, environments (draft/live), and change control.
Omnichannel consistency
Same brain, same policies, every channel.
Routing & escalation
Route by intent, language, priority, VIP status, and business hours.
Integrations ecosystem
Plug into your stack (CRM, helpdesk, dialers, ticketing, data stores).
Multi-org and governance
Roles, permissions, environments (draft/live), and change control.
Case Studies
Real results from real customers
40% higher conversions: Healthify’s Success Story with Robylon
HealthifyMe makes day to day health management easy for its users. It offers personalized health guidance through their AI chatbot named Ria. It also provides personalized diet, workout suggestions as well as access to expert coach guidance.
40%
Growth in conversions
2x
Increase in Customer Engagement
Read More
Integrations
Integrate with favorite tools
Enterprise-grade sales automation, built for scale
Robylon plugs into your sales stack with the security, governance, and controls your IT and compliance teams expect.
Compliance built in
Data residency and retention controls, PII handling, and tooling to support GDPR and CCPA where applicable.
Designed for high-volume GTM teams
Handle spikes from campaigns, launches, and seasonal demand across web, WhatsApp, and voice without hiring blitzes.
Enterprise-ready security
SOC 2-ready architecture, SSO, role-based access, and audit logs so security teams stay comfortable while you deploy AI across your revenue motion.
Admin controls for every team
Control who can create playbooks, edit messaging, publish agents, and view analytics. Separate workspaces by region, brand, or business unit where needed.
Frequently Asked Questions
Get quick, detailed answers to help you make the most of our platform.
How will Robylon actually help my company?
Which channels can I integrate with Robylon and how much time will it take?
What is a message credit and how do they work?
What is an AI agent and how do they work?
Can I include human agents along with my AI agents?
What is a knowledge source?
Superior customer support starts with a 30 min chat
Stay ahead of the curve & Unlock 10x better Customer Experience using Robylon
