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The AI platform for faster, better customer support, everywhere

Build multilingual AI agents that resolve queries, qualify leads and take actions across chat, WhatsApp, email, tickets and voice, with outcomes you can measure.

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Trusted by 250+ companies

The Robylon difference

How are Robylon agents different from scripted chatbots?

Most chatbots stop at FAQs. Robylon agents combine your knowledge, the customer's context and actions in your tools, so they complete real workflows instead of just answering questions.

Disconnected support tools: a static knowledge base, an agent-written email template, a manually routed team queue, a hardcoded decision tree and a basic metrics dashboard

The typical approach

  • Hardcoded flows for every scenario
  • FAQ-only deflection
  • Manual handoffs and follow-ups
  • Limited visibility into quality
The knowledge base, CRM data and APIs feeding one Robylon agent, which answers on website chat, WhatsApp, email, voice and tickets

The Robylon way

  • Knowledge, CRM and APIs in one agent
  • Omnichannel execution across WhatsApp, chat, email, tickets and voice
  • Guardrails and analytics for reliability
  • Faster iteration on a product-first platform

Impact

What results do teams see with Robylon?

Robylon agents resolve 85% of support tickets without a human. These are the figures across Robylon support deployments.

100%
Query coverage, with AI + humans
93%
Improvement in resolution time
90%
Average CSAT
43%
Fewer repeat inquiries

The platform

What does the Robylon platform include?

One place to build, optimize and scale AI agents: everything you need to launch agents, improve how they perform and expand across channels.

  • Chat
  • WhatsApp
  • Email
  • Tickets
  • Voice
  • API

  1. Build

    • Agent builder
    • Knowledge
    • Tools and actions
    • Workflows
    • Handoffs

  2. Optimize

    • QA and testing
    • Analytics
    • Conversation review
    • Feedback loop

  3. Scale

    • Routing
    • Multilingual
    • Templates and broadcasts
    • Role-based access
    • Multi-brand

Build

How do you build an agent on Robylon?

Create agents that handle real customer journeys, not just FAQs.

  1. Ground responses on your content. Reduce hallucinations with retrieval and clear citation logic.

    A customer asks about the refund policy for annual subscriptions, and the agent answers from verified sources, citing the refund policy, a help article and the terms of service

  2. Let the agent book, reschedule, update CRM fields, send payment links, create tickets and more.

    The Robylon agent completing four tool actions: rescheduling an appointment in Google Calendar, updating a Salesforce record, sending a Stripe payment link and creating a Zendesk ticket

  3. Guide what happens next using triggers, conditions and fallbacks.

    A workflow that starts a conversation to gather user information, then branches to call an external service and to store the data in Google Sheets

  4. Seamless escalation with conversation history, a summary and recommended next steps.

    A customer locked out of their dashboard asks for a person; the agent prepares a handoff summary, and a support specialist picks up already knowing the cause

Optimize

How do you improve an agent once it is live?

Improve quality every week with a true AI operations loop.

  1. Track deflection, lead capture rate, AHT reduction, CSAT signals and drop-offs.

    An example analytics dashboard tracking deflection rate, lead capture, average handle time, CSAT and where conversations drop off

  2. Use evals to test against golden questions, edge cases and policy constraints before pushing updates.

    A release that has passed its quality checks on golden questions, edge cases and policy compliance, ready to deploy to production

  3. Find failure themes, fix sources, refine instructions and iterate fast.

    Two flagged past conversations, and the fixes made from them: an outdated pricing link replaced and a new instruction for cancellation requests

  4. See what the agent used, from knowledge to tool calls, and why it answered the way it did.

    The execution trace behind one answer: the knowledge search, the API call and the response, with the source document it retrieved

Scale

How does Robylon scale across channels and teams?

Roll out across channels, teams and geographies without losing control.

  1. Same agent, same policies, every channel.

    One Robylon agent with a shared knowledge base, unified instructions and central policies, answering on website chat, WhatsApp, email, voice and tickets

  2. Route by intent, language, priority, VIP status and business hours.

    An incoming upgrade request evaluated for intent, language and priority, and routed to the sales team

  3. Plug into your stack: CRM, helpdesk, dialers, ticketing and data stores.

    Robylon at the centre of Intercom, Zendesk, Freshdesk and another connected tool

  4. Roles, permissions, draft and live environments, and change control.

    Admin and agent roles with different access to the Robylon agent, and separate draft and live environments

Case studies

What have Robylon customers achieved?

A gaming company: over 95% automated query resolution and about 30% reduction in cost. HealthifyMe: 40% growth in conversions and 2x increase in customer engagement. A lending company: about 25% more collections and about 30% cost reduction.

Read every customer story

Integrations

Does Robylon work with the tools you already run?

Yes. It works inside 37 helpdesk, CRM, commerce and telephony tools, and anything with a REST API.

  • Zendesk
  • Freshworks
  • Intercom
  • Salesforce
  • HubSpot
  • Zoho
  • Microsoft Dynamics
  • Oracle
  • Twilio
  • Amazon Connect
  • Aircall
  • Exotel
  • Ozonetel
  • Knowlarity
  • Shopify
  • WooCommerce
  • BigCommerce
  • Salesforce Commerce Cloud
  • Manhattan Omni
  • Unicommerce
  • Return Prime
  • ClickPost
  • WhatsApp
  • Instagram
  • Facebook
  • Telegram
  • Discord
  • Slack
  • Microsoft Teams
  • Gmail
  • Jira
  • Notion
  • Confluence
  • Google Drive
  • Google Sheets
  • Dropbox
  • Zapier
Browse all 37 integrations

Not seeing yours? We will build it.

Enterprise

Is Robylon ready for enterprise teams?

Yes. Robylon is SOC 2 and HIPAA compliant, aligned to GDPR and CPRA, and plugs into your support and sales stack with the security, governance and controls your IT and compliance teams expect.

Compliance built in

Data residency and retention controls, PII handling, and tooling to support GDPR and CPRA where applicable.

Designed for high-volume teams

Handle spikes from launches, campaigns and seasonal demand across chat, email, voice and WhatsApp without hiring blitzes.

Enterprise-ready security

SOC 2 and HIPAA compliance, SSO, role-based access and audit logs, so security teams stay comfortable while you deploy AI across your support and sales operations.

Admin controls for every team

Control who can create playbooks, edit messaging, publish agents and view analytics. Separate workspaces by region, brand or business unit where needed.

Full control list and reports in the Robylon Trust Centre

FAQ

What do teams ask about the Robylon platform?

How will Robylon help my company?

Robylon's AI agents resolve 85% of support tickets without a human, across chat, email, voice and WhatsApp, and hand the rest to your team with the context attached. Across support deployments that has meant:

  • 93% improvement in resolution time
  • 90% average CSAT
  • 43% fewer repeat inquiries

Which channels can I connect to Robylon, and how long does setup take?

Each channel is on these plans:

  • Chat widget: every plan, including the free Starter plan
  • WhatsApp: Pro and above
  • Email and ticketing: Pro and above
  • Voice phone calls: Business and above
  • WhatsApp voice calls: Enterprise
  • Freshdesk, Zendesk and Zoho Desk integrations: Business and above

Most teams go live in 7 days, with channels connected by OAuth or an API key. See every plan.

How do AI credits work?

Each message the AI agent processes uses credits: a base processing cost plus a model cost that depends on which AI model answers. The plan figures assume about 7.5 credits per chat, WhatsApp or email conversation, so 300 credits is roughly 40 conversations. Voice calls use credits at a different rate. Every plan can buy extra credits at $25 per 1,000.

What is an AI agent, and how does it work?

An AI agent reads each customer message, checks your approved knowledge sources and connected systems, decides the best response or action, and replies automatically. Robylon agents run on large language models: every plan has the basic models, Pro and above have all of them, and Enterprise can bring its own.

Can human agents work alongside my AI agents?

Yes. Workflows can send chosen queries straight to a person, and the agent hands over anything it cannot resolve with the conversation history and a summary attached. Your team can answer in either:

  • Robylon's own inbox, on live agent seats from $19 to $89 per seat per month
  • Freshdesk, Zendesk or Zoho Desk, on the Business plan and above

What is a knowledge source?

Each file, URL or Q&A you add to the knowledge base counts as one source, such as:

  • Your website or help center
  • FAQs
  • Word documents
  • Google Drive documents
  • Question-and-answer pairs typed straight into Robylon

Robylon indexes every source so the agent answers from your content and cites it. The free Starter plan holds 50 sources and Enterprise 5,000.

Your customers don't need another article link. They need their problem solved.

See how Robylon resolves real customer issues - refunds, escalations, callbacks - in a live demo with our team.

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