AI customer support for e-commerce and D2C brands

Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. For online stores, its AI agents track orders, process returns and exchanges, recommend products, win back abandoned carts and reply to Google reviews.

They take the action inside your store and helpdesk, such as starting a return in Shopify, rather than only answering the question.

Yes. Robylon connects to Shopify to check orders, start returns and edit shipping details, so the AI agent resolves an order question instead of linking to a help article.

It also connects to WooCommerce, BigCommerce, Magento, Salesforce Commerce Cloud, Unicommerce and Manhattan Omni. See every integration.

Yes, and the customer does not need an order number. The AI agent finds them from the phone number or email they write from, shows their recent orders, and checks the tracking status of the one they pick.

If a package is late or stuck, it offers the fix your policy allows, such as a replacement or a refund, instead of only sharing a tracking link.

Yes, within the limits you set. The AI agent checks the order against your return policy, then starts the return, books the exchange or issues the refund in your store.

Anything outside the policy, such as a refund above your approval limit, goes to your team with the order details and the checks already done.

Every channel your shoppers use, run by one AI agent with one knowledge base:

• Messaging: WhatsApp, Instagram and Facebook Messenger
• Chat: on your website and in your app
• Email
• Voice: inbound and outbound calls
• Reviews: Google Business Profile

A shopper who starts on Instagram and follows up by email does not have to start again.

Yes. When a cart sits unpaid, Robylon calls the shopper or messages them on WhatsApp, finds out what stopped them, answers it, and sends the saved cart with a checkout link. You choose which carts get a call, which get a message, and when.

On Robylon's cart recovery calls, about 55% of shoppers pick up and about 14% complete the purchase within 5 hours.

No, unless you want it to. Robylon runs on top of the helpdesk you already use, including Zendesk, Freshworks and Intercom, resolving what it can and escalating the rest into the same queue your team works in.

See how it works alongside Gorgias on Shopify.

Most teams go live in 7 days. The AI agents arrive pre-trained on more than 10 million support queries, and the Robylon team connects your store, helpdesk and channels and trains the agent on your policies during onboarding.

Read the 7-day Shopify setup guide.

Yes. The AI agents answer around the clock and take on extra conversations without extra seats, so a sale day does not mean hiring temporary staff.

Robylon is priced by AI credits rather than per agent, so you pay for the conversations it handles. See pricing.

Online and D2C brands including Bewakoof, Soch, Plix, Boldfit, Manyavar, Indian Terrain, HairJoy, Dynamite and Aditya Birla Fashion & Retail.

One D2C fashion brand handling over 100,000 queries a month raised its AI chat resolution from 50% to about 85%. Read the case study.

Yes. Robylon is SOC 2 Type II and HIPAA compliant, and aligned to GDPR and CPRA.

Store and helpdesk connections use scoped credentials that you issue and can revoke at any time, so the AI agent reaches only the orders, data and actions you grant it. US data residency is available.