Robylon for Ecommerce

“Where’s my order?” — answered before they even ask.

Robylon automates support for product discovery, order tracking, returns, and more — driving conversions and loyalty without lifting a finger.

E-commerce business owner using a laptop and smartphone surrounded by boxes.Robylon AI agent answers customer query about returning an opened item by confirming eligibility, and providing a return link

Trusted by top companies

Features

Industry-Leading Features

Built to solve your toughest CX challenges—fast and automated

  • generative ai icon

    Generative AI, up and running in minutes.

    Connect your knowledge base and let your AI agent handle FAQs with precision and tone—automating up to 30% of your support effortlessly.

    Robylon's AI generative replies interface shows smart summarization, personalization, confidence scoring, and live preview.
  • integration icon

    Seamless backend integration. True end-to-end automation.

    Let your AI agent tap into your systems to verify users, tailor responses, and automate up to 50% of support workflows.

    AI chatbot confirms refund details for order #A3062, shows transaction ($45.99 refunded on 04/05/2025) and email follow-up
  • analytics icon

    Precision through data. Quality through insight.

    Leverage real-time analytics and QA tools to enhance your AI agent’s output and push automation to 80%.

    Robylon AI analytics dashboard showing support performance, agent responses, and conversation insights.
  • icon

    Global support. Local feel. Lower cost.

    Our AI agent handles customer queries in over 40 languages, works around the clock, and saves your team time and money.

    Robylon's multilingual support handles queries in over 40 languages, including English, Spanish, French, German, and Hindi.
Robylon's multilingual support handles queries in over 40 languages, including English, Spanish, French, German, and Hindi.Robylon AI analytics dashboard showing support performance, agent responses, and conversation insights.
Robylon's AI backend integration shows automated refund confirmation for customer orders, enabling end-to-end automation.Robylon's AI generative replies interface shows smart summarization, personalization, confidence scoring, and live preview.
Suprsend

"Pleasantly surprised at how easily Robylon was able to integrate with our ZenDesk for all our channels - Email, Chat, and Voice. Their Integration Support team was extremely quick at resolving our queries as well."

Anjali Arya

,

Senior Product Manager

at

Suprsend

Case Studies

Converting Conversations into Conversions

How online brands reduce tickets and increase conversions.

Highlights

Benefits for Ecommerce

Designed for the fast, complex world of ecommerce

Delivery trucks and boxes on a map with a shipment status pop-up, showing AI's real-time order tracking.

Real-Time Order Tracking

Let customers track shipments, confirm delivery dates, or update addresses in seconds.

A courier guy delivers a package with an AI refund notification of $240 initiated, highlighting automated returns and refunds

Easy Returns & Refunds

AI handles return eligibility checks, schedules pickups, and processes refunds automatically.

Robylon AI shopping assistant suggests similar clothing styles to help users discover in-stock alternatives.

Product Discovery Made Simple

AI suggests in-stock alternatives, finds sizes, and improves product search with natural language.

Topmate

"We are a platform for connecting Mentors and Students. Robylon‘s AI handles our unique use cases like canceling calls, refunds, processing payments, checking coupon validity, arranging meetings and more. Very happy!"

Ankit Agrawal

,

Co-Founder

at

Topmate

Use Cases

AI built for your use cases

See how we solve real support problems in your industry.

AI

Order Status & Tracking

Let customers check their order status instantly.

AI agents give real-time tracking updates, cutting down repetitive queries and response times.

Robylon's AI chatbot assisting a customer with order tracking and delivery notifications.
AI

Return & Refund Processing

Hassle-free returns without human intervention.

AI agents handle eligibility checks, guide users through return steps, and trigger refund workflows—automatically.

AI chatbot processing a return and explaining the refund timeline.
AI

Product Availability & Recommendations

Help customers find what they want—faster.

AI agents check product availability, suggest alternatives, and drive conversions with personalized recommendations.

Robylon AI agent recommends alternate jackets when a requested size is out of stock, improving product availability support

80%

Automated resolution rate

93%

Improved resolution time

30%

Savings on support cost

Integrations

Integrate your OMS, Inventory System, Payment Stack, and more

Bring data into Robylon and increase agent productivity

Zendesk

Freshdesk

Zoho

Shopify

Big Commerce

Amazon

Woo Commerce

Intercom

Slack

WhatsApp

Instagram