Robylon for Chat

AI agents built for real-time conversations

Instant, intelligent support across your website, apps, social and business chat channels.

Trusted by 250+ companies

Impact

What results do teams see with Robylon?

Robylon agents resolve 85% of support tickets without a human. These are the figures across Robylon support deployments.

100%: Query coverage, with AI + humans
93%: Improvement in resolution time
90%: Average CSAT
43%: Fewer repeat inquiries

Features

How does Robylon scale chat support without adding headcount?

Robylon's AI agents resolve 85% of support tickets without a human, so your team handles only the complex ones.

Personal, empathetic conversations

Delight customers with deeply personalized, empathetic conversations that build satisfaction and loyalty.

Truly unified chat across every channel

Bring web chat, apps, WhatsApp and social platforms into a single inbox, for faster, seamless conversations everywhere.

One inbox holding conversations from web chat, Instagram and WhatsApp, each picked up by the AI agent

Always on, always understood

Give customers 24/7 support with AI agents that speak their language, whenever and wherever they write in.

Insights

Can you see and control what the AI does?

Yes. Your team can monitor, analyze and refine every AI conversation in real time.

Chat performance analytics

Track auto-resolutions, CSAT and cost efficiency, and see how AI chat is changing your frontline support.

Auto-resolution ratevs last month

Action-level logs

See exactly what the AI did, from detecting the issue to sending a personalized response. Every action is visible and auditable.

Deeper insights and gap identification

From unresolved queries to low-confidence replies, see where the agent falls short and plug the knowledge gaps behind it.

Ankit Agrawal, Co-founder of Topmate, on Robylon automating refunds and scheduling — **Ankit Agrawal**, Co-founder at Topmate

Case studies

What have Robylon customers achieved?

A D2C fashion brand: about 85% chat resolution rate and about 60% ticket resolution rate. A gaming company: over 95% automated query resolution and about 30% reduction in cost. HealthifyMe: 40% growth in conversions and 2x increase in customer engagement.