Channels

The Channels tab allows you to manage all the external applications connected to the Robylon platform. From here, you can review existing integrations or connect new apps.

Connected Apps

Under Connected Apps, you can view and control integrations with:

Ticketing systems (e.g., Zendesk, Freshdesk)
Messaging platforms (e.g., WhatsApp, Slack)
Productivity tools (e.g., Google Sheets)
CRMs and sales platforms (e.g., HubSpot)

You can enable/disable integrations or update their configuration as needed.

Available Applications

Beyond the currently connected apps, you can also browse a list of all supported applications, including:

Slack
Zendesk
HubSpot
Other common support, CRM, and communication platforms

Connecting a New Application

Open Channels

Navigate to the Channels tab.

Select the Application

Choose the app you want to connect (e.g., Slack, HubSpot).

Click Connect

Click the Connect button to start the integration process.

Provide Details & Permissions

Enter the required details (e.g., API key, credentials) and authorize permissions.

Confirm Connection

Once connected, the app will appear under Connected Apps.

Best Practices

Use secure credentials — always store API keys in Secrets.
Review permissions before authorizing integrations.
Test connections before deploying automations that depend on them.
Audit Connected Apps periodically to remove unused or outdated integrations.