Robylon for Email

AI agents for effortless email and ticket resolution

Robylon resolves 85% of support tickets without a human, with AI agents trained on your knowledge base and SOPs.

Unrecognized charge on my credit card

John Parker<john.parker@example.com>I just saw a $114.99 charge from "PayHub Inc." on my card…9:41 AM

to Support

I just saw a $114.99 charge from "PayHub Inc." on my card. I don't recall making this purchase. Can you look into it?

Robylon AI · resolvingInternal note

Detected the $114.99 charge from PayHub Inc. as fraudulent. Running policy: reverse, block, reissue, migrate.

EvaAI Agent<support@example.com>Sent9:41 AM

to John Parker

Hi John, our system flagged the $114.99 charge as fraudulent and acted on it right away. Here's what's done:

Reversed the $114.99 charge
Blocked the compromised card
Issued a new card, arriving in 3-5 business days
Moved recurring payments to the new card

No action needed on your end. You're fully protected.

Trusted by 250+ companies

Impact

What results do teams see with Robylon?

Robylon agents resolve 85% of support tickets without a human. These are the figures across Robylon support deployments.

100%: Query coverage, with AI + humans
93%: Improvement in resolution time
90%: Average CSAT
43%: Fewer repeat inquiries

Features

How does Robylon handle support email?

It automates replies, prioritizes urgent tickets and keeps every response on-brand.

Seamless ecosystem integration

Connect your knowledge base, CRM, payments and other tools. The AI acts in the background to resolve issues without manual input.

An email about an unrecognized credit card charge, answered by a Robylon AI agent after it fetched the payment from Stripe and the customer's session from the company's own backend

Smart ticket labeling and classification

Auto-label tickets using intent, sentiment and history to route and prioritize them accurately.

Context-rich AI drafting

Drafts each reply from the customer's details and past conversations, in the tone and length your team has set.

Insights

Can you see and control what the AI does?

Yes. Your team can monitor, analyze and refine every AI conversation in real time.

Email performance analytics

Track resolution rates, response quality and cost savings over time, so you know what's working and what isn't.

Resolution ratevs last month

Action-level logs

See exactly what the AI did, from reading an email to tagging it. Every step is recorded and reviewable.

Deeper insights and gap identification

From unresolved queries to low-confidence replies, see where the agent falls short and plug the knowledge gaps behind it.

Ankit Agrawal, Co-founder of Topmate, on Robylon automating refunds and scheduling — **Ankit Agrawal**, Co-founder at Topmate

Case studies

What have Robylon customers achieved?

An online trading platform: over 80% automated ticket resolution and about 25% reduction in support cost. A D2C fashion brand: about 85% chat resolution rate and about 60% ticket resolution rate. A logistics provider: over 95% improvement in AHT and about 52% ticket resolution rate.