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Resolve 85% of support tickets without a human

AI agents that take real action across email, chat, voice and WhatsApp. Live in 7 days.

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Trusted by 250+ companies

Use cases

Built on Robylon

Four of the workflows teams are running in production today. Support is where most of them start. It is rarely where they stop.

AI agents for customer support

Robylon answers on email, chat, voice and WhatsApp, reads the systems the answer actually lives in, and takes the action rather than describing it. What it cannot finish, it hands to a person with the checking already done.

  • 100%

    Query coverage, with AI + humans

  • 93%

    Improvement in resolution time

  • 90%

    Average CSAT

  • 43%

    Fewer repeat inquiries

AI agents that sell, not just answer

Robylon qualifies, recommends and closes inside the conversation the customer is already in. It reads your catalogue, stock and pricing, builds the cart and takes the payment, instead of handing a buyer to a form and hoping.

  • 40%

    Growth in conversions

    Healthify

  • 2x

    Increase in customer engagement

    Healthify

AI agents for operational follow-up

Reminders, collections, renewals, confirmations - the calls and messages that have to go out on time and be recorded when they do. Robylon runs them on a schedule, writes down what was agreed, and escalates only what a person has to decide.

AI agents for lead qualification

Every ad click lands in a conversation instead of a form. Robylon asks what a rep would ask, qualifies against your own rules, books the ones worth booking straight into a calendar, and tells the rest honestly that they are not a fit.

Channels

Wherever they start, it is the same agent

One knowledge base, one set of actions it can take, and one place all of it lands - whether the customer arrived by phone, by DM, or through a review nobody was watching.

  • Darren Black, CEO of Prosperety, on Robylon's chatbot and human-in-the-loop support
    The go live process is very easy, their Human in loop backup agents are really smart, and most importantly for me, their chatbot really understands the US consumers and businesses.
    Darren Black, CEO @ Prosperety
  • Ankit Agrawal, Co-founder of Topmate, on Robylon automating refunds and scheduling
    We are a platform for connecting Mentors and Students. Robylon's AI handles our unique use cases like canceling calls, refunds, processing payments, checking coupon validity, arranging meetings and more. Very happy!
    Ankit Agrawal, Co-founder at Topmate

Featured Case Study

Real results from real customers

A HealthifyMe customer using the app while its AI assistant answers a question in chat

40% higher conversions: Healthify's Success Story with Robylon

HealthifyMe makes day to day health management easy for its users. It offers personalized health guidance through their AI chatbot named Ria. It also provides personalized diet, workout suggestions as well as access to expert coach guidance.

40%
Growth in conversions
2x
Increase in customer engagement
Read the case study

Integrations

Drops into the stack you already run

Works inside the helpdesk, CRM, commerce and telephony tools you already use.

  • Zendesk
  • Freshworks
  • Intercom
  • Salesforce
  • HubSpot
  • Zoho
  • Microsoft Dynamics
  • Oracle
  • Twilio
  • Amazon Connect
  • Aircall
  • Exotel
  • Ozonetel
  • Knowlarity
  • Shopify
  • WooCommerce
  • BigCommerce
  • WhatsApp
  • Instagram
  • Facebook
  • Telegram
  • Discord
  • Slack
  • Microsoft Teams
  • Gmail
  • Jira
  • Notion
  • Confluence
  • Google Drive
  • Google Sheets
  • Dropbox
  • Zapier
Browse all 32 integrations

Not seeing yours? We will build it.

Anjali Arya, Senior Product Manager at SuprSend, on Robylon's Zendesk integration
Pleasantly surprised at how easily Robylon was able to integrate with our ZenDesk for all our channels - Email, Chat, and Voice. Their Integration Support team was extremely responsive.
Anjali Arya, Senior Product Manager at Suprsend

FAQ

Common questions about Robylon

What is Robylon?

Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. It works standalone or alongside your existing helpdesk, and its AI agents take real actions inside the tools you connect, such as starting a return in Shopify or updating a Zendesk ticket, rather than only answering questions.

Which channels does Robylon support?

Email, chat, voice, messaging apps, social media and review platforms, all run by one AI agent:

  • Email
  • Chat: web and in-app
  • Voice: phone calls
  • Messaging: WhatsApp, Telegram and Discord
  • Social media: Instagram, Facebook, LinkedIn and YouTube
  • Review platforms: Google Business Profile, Google Play Store and Apple App Store

It is one knowledge base and one set of actions across all of them, so a customer who starts in a DM and follows up by phone does not start again.

It also connects to the helpdesk and CRM you already use, including Zendesk, Freshworks, Intercom, Salesforce, HubSpot, Zoho, Microsoft Dynamics and Oracle. See every integration.

What share of support tickets does Robylon resolve without a human?

85%, across Robylon support deployments. The rest go to your team with the full conversation attached.

Answers stay accurate because the Robylon team oversees every agent 24/7, and automated LLM audits catch a wrong answer and correct the agent rather than waiting for a customer to complain.

See support results.

What happens when the AI cannot resolve something?

It escalates the conversation to your team with the full thread attached, so the customer never has to repeat themselves. It does this when it is not confident of an answer or when a request needs a person.

The ticket lands in the queue your team already works in: your existing helpdesk, such as Zendesk or Freshworks, or Robylon's own inbox if you run it standalone.

Does Robylon replace my existing helpdesk?

No, unless you want it to. Robylon runs on top of Zendesk, Freshworks, Intercom, Salesforce, HubSpot, Zoho, Microsoft Dynamics and Oracle, resolving what it can and escalating the rest into the same queue your team already uses. It also runs standalone if you would rather not keep a helpdesk at all.

See every integration, including commerce and telephony tools.

Which languages does Robylon support?

Over 40 languages, including English, Hindi, Hinglish, Spanish and Portuguese. The AI agent detects the language on every turn and replies in it, so a customer can switch languages mid-conversation.

How long does Robylon take to go live?

Most teams go live in 7 days. The agents arrive pre-trained on more than 10 million support queries, and the Robylon team customises them to your content, SOPs and systems during onboarding, so going live does not wait on a model being trained from scratch.

How is Robylon priced?

By AI credits, not seats:

  • Starter: free, with 300 credits a month (about 40 conversations)
  • Paid plans: from $25 a month for 500 credits (about 67 conversations)
  • Yearly billing: 10% off
  • Seats for a human team: optional, from $19 to $89 per seat per month

See full pricing.

Who uses Robylon?

More than 250 companies, across e-commerce, fintech, SaaS, logistics, gaming, crypto and health and fitness. Named customers include HealthifyMe, Tata MD, Bewakoof.com, Fyers, Mudrex and HT Media Group.

Read their customer stories.

Is Robylon secure and compliant?

Yes. Robylon is SOC 2 Type II and HIPAA compliant, and aligned to GDPR and CPRA. Integrations use scoped credentials that you issue and can revoke at any time, so an agent reaches only the data and actions you grant it. US data residency is available.

Your customers don't need another article link. They need their problem solved.

See how Robylon resolves real customer issues - refunds, escalations, callbacks - in a live demo with our team.

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