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AI customer support for crypto exchanges and wallets

AI agents that resolve deposit, withdrawal, KYC and account security queries across chat, email, WhatsApp and voice, in over 40 languages, 24/7. SOC 2 Type II compliant.

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Trusted by crypto teams

Use cases

Built on Robylon for crypto platforms

Four jobs an exchange or wallet can hand to Robylon, from a missing deposit to a new user’s first trade.

AI agents for crypto support

Robylon answers deposit, withdrawal and transfer questions on email, chat and WhatsApp. It reads the transaction on the chain and in your ledger, so it can say exactly where the funds are. Anything that moves funds, such as a recovery, goes to your wallet team for approval with the checks already done.

Connects to

AI agents that get users verified

When a verification fails, Robylon reads the reason from your KYC provider and tells the user exactly what to fix, such as glare on a document or a name mismatch. It collects the new document in the conversation and resubmits it, so the user is verified without starting again.

Connects to

AI agents for account security

Robylon handles lost 2FA, lockouts and suspicious login reports. It verifies the user with the identity check you choose before it changes anything, applies your safeguards, such as pausing withdrawals after a reset, and never asks for a password, seed phrase or private key.

Connects to

AI agents that activate new users

When a verified user has not deposited, Robylon calls them in their language, answers the question that stopped them, and sends the deposit details on WhatsApp. You choose who gets a call, who gets a message, and when.

Connects to

Features

What does every Robylon AI agent come with?

Built to solve your toughest CX challenges, fast and automated.

Robylon's generative reply settings: an AI agent persona with four response modes, smart summarization, context-aware personalization, accuracy and confidence scoring, and live preview

Generative AI, up and running in minutes.

Connect your knowledge base and let your AI agent handle FAQs with precision and tone, automating the questions your team answers every day.

A Robylon agent reading order #A3062 from the order system and telling the customer it was refunded $45.99 on 04/05/2025

Seamless backend integration. True end-to-end automation.

Let your AI agent tap into your systems to verify users, tailor responses, and complete support workflows end to end.

Robylon analytics chart of conversations by month, split into resolved, escalated and not resolved

Precision through data. Quality through insight.

Leverage real-time analytics and QA tools to improve your AI agent's output and raise the share of queries it resolves, week after week.

The Robylon agent surrounded by greetings in English, Spanish, French, German, Italian, Portuguese, Hindi, Gujarati and Arabic

Global support. Local feel. Lower cost.

Our AI agent handles customer queries in over 40 languages, works around the clock, and saves your team time and money.

Pleasantly surprised at how easily Robylon was able to integrate with our ZenDesk for all our channels - Email, Chat, and Voice. Their Integration Support team was extremely quick at resolving our queries as well.

Anjali Arya, Senior Product Manager at Suprsend

Case Studies

What results have Robylon customers measured outside crypto?

Published deployments with the numbers those teams measured, across health, lending and gaming.

Integrations

Can Robylon connect to your wallet provider, KYC stack and blockchain explorer?

Yes. Bring data into Robylon and increase agent productivity.

  • Zendesk
  • Freshworks
  • Intercom
  • Salesforce
  • HubSpot
  • Zoho
  • Microsoft Dynamics
  • Oracle
  • Twilio
  • Amazon Connect
  • Aircall
  • Exotel
  • Ozonetel
  • Knowlarity
  • Shopify
  • WooCommerce
  • BigCommerce
  • Salesforce Commerce Cloud
  • Manhattan Omni
  • Unicommerce
  • Return Prime
  • ClickPost
  • WhatsApp
  • Instagram
  • Facebook
  • Telegram
  • Discord
  • Slack
  • Microsoft Teams
  • Gmail
  • Jira
  • Notion
  • Confluence
  • Google Drive
  • Google Sheets
  • Dropbox
  • Zapier
Browse all 37 integrations

Not seeing yours? We will build it.

Frequently asked questions

What does Robylon do for crypto exchanges and wallets?

Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. For crypto exchanges, wallets and Web3 apps, its AI agents answer deposit and withdrawal questions, fix failed KYC, handle 2FA resets and lockouts, and help new users make their first deposit.

They read the chain, your ledger and your KYC provider before they answer, so the reply says where the funds actually are.

Can Robylon answer deposit and withdrawal questions?

Yes. The AI agent looks up the transaction on the network and in your ledger, then tells the customer its status: how many confirmations it has, which network it used and when it will be credited.

If a deposit went to the wrong network or a withdrawal is stuck, it finds out why and routes it to the right team with the transaction details attached.

Will Robylon move funds on its own?

No. Withdrawals, recoveries, refunds and limit changes follow your approval path. The AI agent does the checking and prepares the case, and a person on your team releases it.

Can Robylon help users pass KYC?

Yes. When a verification fails, the AI agent reads the rejection reason from your KYC provider, tells the user exactly what to fix, collects the new document in the conversation and resubmits it.

How does Robylon handle 2FA resets and account security?

The AI agent verifies the user with the identity check you choose, such as a selfie matched to their KYC photo, before it changes anything. It then applies your safeguards, such as pausing withdrawals for 24 hours after a reset.

It never asks for a password, seed phrase or private key.

Is customer data secure with Robylon?

Yes. Robylon is SOC 2 Type II and HIPAA compliant, and aligned to GDPR and CPRA.

Connections to your systems use scoped credentials that you issue and can revoke at any time, so the AI agent reaches only the data and actions you grant it. US data residency is available. Reports and the full control list are in the Robylon Trust Centre.

Which channels and languages does Robylon support?

Every channel your users use, run by one AI agent with one knowledge base:

  • Messaging: WhatsApp, Instagram and Facebook Messenger, plus Telegram and Discord
  • Chat: on your website and in your app
  • Email
  • Voice: inbound and outbound calls

It works in over 40 languages, including English, Hindi, Hinglish, Spanish and Portuguese, and replies in whichever one the user uses.

How long does it take to set up Robylon?

Most teams go live in 7 days. The AI agents arrive pre-trained on more than 10 million support queries, and the Robylon team connects your systems and trains the agent on your products and policies during onboarding.

Which crypto companies use Robylon?

Crypto and Web3 companies including Mudrex and Walllet.com use Robylon.

Your customers don't need another article link. They need their problem solved.

See how Robylon resolves real customer issues, from refunds to escalations to callbacks, in a live demo with our team.

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