AI agents that fix technical and billing issues in your app, over email and on calls, and turn trials and pricing page visitors into customers. Live in 7 days.
Use cases
Four jobs a software company can hand to Robylon, from a failed import to a trial that turns into a sale.
Robylon answers how-to and troubleshooting questions in your app, over email and on calls. It reads the customer’s workspace and logs through the APIs you connect, finds the cause, and fixes what it is allowed to fix, such as re-running a job. When it is a real bug, it files it in Jira with the details and tells the customer what happens next.
Billed for 25 seats, we only have 18 people
Our invoice this month is for 25 seats, but only 18 of us use Beacon. Can you fix this?
Leo (AI agent) picked this up
You are right. 7 people were deactivated in July but kept their seats, so you paid for them in August and September. I have removed the 7 seats and credited $700 to your account.
Seats removed, credit applied
Your October invoice will be $200: 18 seats at $50, less the $700 credit.
Picking it up
Next invoice
#billing-ops
Northwind paid for 7 deactivated seats in August and September. Credit is $700, over my $250 limit. OK to issue?
Approved. Issue it and remove the 7 seats.
ApprovedRobylon answers invoice, seat and plan questions. It compares what the customer is billed for with what they use, changes the plan, and issues credits and refunds up to the limit you set. Anything over the limit goes to your billing team in Slack with the numbers already worked out.
Before a trial ends, Robylon calls or messages the users who have stalled, asks what is in the way, and answers it. When the answer is a job that is quicker done together, it books a demo with your team and sends the details. You choose which trials get a call and when.
Robylon answers plan and pricing questions on your website, asks what your sales team would, such as team size and the tools a company uses, and recommends the plan that fits. Qualified visitors are booked straight into a call with your team, and the lead goes to your CRM with everything it learned.
Features
Built to solve your toughest CX challenges, fast and automated.
Connect your knowledge base and let your AI agent handle FAQs with precision and tone, automating the questions your team answers every day.
Let your AI agent tap into your systems to verify users, tailor responses, and complete support workflows end to end.
Leverage real-time analytics and QA tools to improve your AI agent's output and raise the share of queries it resolves, week after week.
Our AI agent handles customer queries in over 40 languages, works around the clock, and saves your team time and money.
Pleasantly surprised at how easily Robylon was able to integrate with our ZenDesk for all our channels - Email, Chat, and Voice. Their Integration Support team was extremely quick at resolving our queries as well.
Case Studies
Published deployments with the numbers those teams measured, across health, lending and gaming.
HealthifyMe
Lending company
Gaming company
Integrations
Yes. Bring data into Robylon and increase agent productivity.
Not seeing yours? We will build it.
Further reading
SaaS email support spans everything from "how do I set up SSO?" to "why was I charged twice?" This guide breaks down the 6 major SaaS email categories, the AI workflows that resolve them, and what automation rates to expect.
The first 30 days determine whether a SaaS customer stays or churns. AI chatbots accelerate onboarding by answering setup questions instantly, guiding users through integrations, and proactively nudging stalled accounts — all without consuming CSM time.
The 11 best SaaS support tools for 2026, ranked with real pricing and an honest take on which charging model (per-agent, per-resolution, or credits) actually fits your team.
Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. For software companies, its AI agents troubleshoot technical issues, handle billing and plan changes, convert stalled trials and qualify leads from your pricing page.
They take the action inside your product and billing systems, such as re-running an import or adding seats, rather than only answering the question.
Yes. The AI agent reads the customer’s account, settings and logs through the APIs you connect, finds the cause and fixes what you allow it to, such as re-running a failed job or correcting a setting.
When the problem is a real bug, it files it in Jira with the account, steps and logs attached, and tells the customer what happens next.
Yes, within the limits you set. The AI agent explains invoices, adds or removes seats, changes plans and issues credits and refunds up to your limit.
Anything above the limit goes to your billing team in Slack with the numbers already worked out, and the agent replies to the customer once it is approved.
Yes. Before a trial ends, the AI agent calls or messages users who have stalled at setup, asks what is in the way and answers it.
When a person would help more, it books a demo with your team and sends the details. You choose which trials get a call, which get a message, and when.
Yes. The AI agent answers plan and pricing questions, asks about team size and the tools a company uses, and recommends the plan that fits.
Qualified visitors are booked straight into a call with your sales team, and the lead goes to HubSpot, Salesforce or Zoho with everything the agent learned.
Yes. Robylon runs on top of helpdesks such as Intercom, Zendesk and Freshworks rather than replacing them, connects to CRMs such as Salesforce and HubSpot, and escalates through Jira and Slack.
Your own product and billing systems connect through their APIs. See every integration.
Yes. Robylon is SOC 2 Type II and HIPAA compliant, and aligned to GDPR and CPRA.
Connections to your systems use scoped credentials that you issue and can revoke at any time, so the AI agent reaches only the data and actions you grant it. US data residency is available. Reports and the full control list are in the Robylon Trust Centre.
Every channel your customers use, run by one AI agent with one knowledge base:
It works in over 40 languages, including English, Hindi, Hinglish, Spanish and Portuguese, and replies in whichever one the customer uses.
Most teams go live in 7 days. The AI agents arrive pre-trained on more than 10 million support queries, and the Robylon team connects your systems and trains the agent on your products and policies during onboarding.
Software companies including Topmate and SuprSend use Robylon.
See how Robylon resolves real customer issues, from refunds to escalations to callbacks, in a live demo with our team.
Intercom
Zendesk
Jira
Slack
Gmail
Salesforce
Twilio
HubSpot
Google Sheets
Zoho
