Appearance
Set your chatbot's title, colours, launcher, images, welcome banner, disclaimer and footer so it matches your brand.
The Appearance tab sets how your chatbot looks. Open it from Settings → Channels → Chatbot, click your chatbot, then open the Appearance tab.
Change the chatbot’s look
Edit the fields on the Appearance tab, check the live preview on the right, then click Update.
Open the Appearance tab
Go to Settings → Channels → Chatbot, click the chatbot you want to change, and open Appearance.
Change the branding, images, banner, disclaimer or footer
Each section is explained below. The preview updates as you type.
Save
Click Update. Click Discard instead to throw away your changes.
Set the chatbot’s title and colours
Use the Branding section.
| Field | What it does |
|---|---|
| Chatbot Title | The name shown in the chat window header, usually your brand or support team name. |
| Chatbot Subtitle | A short line under the title, for example “Hey, how can I help you?” |
| Brand Colour | The main colour of the chatbot. In the preview it colours the launcher and the customer’s message bubbles. Enter a hex code or pick a colour. |
| Title-bar Colour | The background colour of the chat window header. Click Remove to go back to the default. |
Change the launcher and images
Use the Image Assets section.
| Field | What it does |
|---|---|
| Launcher Icon | Choose how the launcher looks: an image only, text only, or an image with text. |
| Launcher Text | The label on a text launcher, for example “Help & Support”. |
| Launcher Image | The image on the launcher. Click Change to upload a new one or Remove to delete it. |
| Launcher Icon Size | A slider from 1x to 3x that scales the launcher. |
| Header Image | The image in the chat window header, usually your logo. |
| Agent Image | The avatar shown next to the AI agent’s messages. |
Show a welcome banner
Turn on Banner Image & Text. The banner is shown at the start of a chat to welcome the customer.
Fill in:
- Header: the banner’s heading.
- Description: one or two lines under the heading.
- Agent Image: the image shown in the banner.
Add a disclaimer
Turn on Add a Disclaimer and write your Disclaimer Text. It is shown at the start of the chat, above the first message. The limit is 600 characters.
Use it for notices customers should see before they start, for example “Replies are generated by AI and may contain mistakes”.
Customize the footer
Use the Footer section.
| Field | What it does |
|---|---|
| Message Input Placeholder | The grey text in the message box before the customer types, for example “Type your question…” |
| Powered by Robylon | Shows a small “Powered by Robylon” link in the footer. |
| Add Custom Footer | Shows a short notice below the message box, for example an AI disclosure, with formatting and links. The limit is 300 characters. |
| Custom Footer Link | Marked Deprecated. It appears only on chatbots that already use it, and shows a link (by default “Privacy Policy”) next to Powered by Robylon. Turning on Add Custom Footer switches it off. |
Chatbot text in other languages
The title, subtitle, placeholder, banner text and footer text can be shown in each language your chatbot supports. Set up the languages first in Languages.
Under each text field is a translation counter, for example 0/1 and 1 empty. Click it to open Translations for that field, then either type the text for each language or click Translate (one language) or Translate all to fill it in with AI. A language left empty shows the default text. Click Update to save.
Language overview at the top of the tab shows which languages still have empty fields. Use the language switcher above the preview to check each language.