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AI customer support for logistics and delivery companies

AI agents that track shipments, fix failed deliveries, quote freight and make driver check calls across chat, WhatsApp, email and voice. Live in 7 days.

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95% faster query resolution for a US logistics enterprise

Trusted by logistics teams

Use cases

Built on Robylon for logistics companies

Four jobs a carrier, 3PL or delivery platform can hand to Robylon, from a failed label to a delivered load.

AI agents for logistics support

Robylon resolves the tickets your business customers raise, such as failed labels, missed pickups and sync errors. It reads the order, the carrier’s response and your platform’s logs, fixes what it can, and hands the rest to your team with the cause already found.

Connects to

  • Freshworks
  • Zendesk
  • Shopify
  • ClickPost
  • +30 more

  • ~52%

    Tickets resolved automatically

    Last-mile delivery platform

  • >95%

    Faster resolution

    Last-mile delivery platform

  • Minutes

    To resolve, down from 2 to 3 hours

    Last-mile delivery platform

  • ~15%

    Checked by a person before sending

    Last-mile delivery platform

AI agents that fix delivery problems

Robylon handles failed attempts, late parcels and address changes on WhatsApp, chat and email. It checks the scan and the driver’s location instead of taking either side’s word, rebooks the delivery, and flags anything that needs the depot’s attention.

Connects to

  • WhatsApp
  • ClickPost
  • Freshworks
  • Zendesk
  • +30 more

AI agents that make check calls

Robylon calls drivers at the points you set, asks where they are and whether they will make the window, and writes the answer back to your TMS. When a load is running late, it tells the shipper or receiver before they have to ask.

Connects to

AI agents that quote and book

Robylon asks what a rate depends on, such as weight, lane and pickup day, prices it from the rates you connect and checks capacity. When the shipper accepts, it books the load and sends the paperwork, so the quote becomes a booking in one conversation.

Connects to

Features

What does every Robylon AI agent come with?

Built to solve your toughest CX challenges, fast and automated.

Robylon's generative reply settings: an AI agent persona with four response modes, smart summarization, context-aware personalization, accuracy and confidence scoring, and live preview

Generative AI, up and running in minutes.

Connect your knowledge base and let your AI agent handle FAQs with precision and tone, automating the questions your team answers every day.

A Robylon agent reading order #A3062 from the order system and telling the customer it was refunded $45.99 on 04/05/2025

Seamless backend integration. True end-to-end automation.

Let your AI agent tap into your systems to verify users, tailor responses, and complete support workflows end to end.

Robylon analytics chart of conversations by month, split into resolved, escalated and not resolved

Precision through data. Quality through insight.

Leverage real-time analytics and QA tools to improve your AI agent's output and raise the share of queries it resolves, week after week.

The Robylon agent surrounded by greetings in English, Spanish, French, German, Italian, Portuguese, Hindi, Gujarati and Arabic

Global support. Local feel. Lower cost.

Our AI agent handles customer queries in over 40 languages, works around the clock, and saves your team time and money.

Pleasantly surprised at how easily Robylon was able to integrate with our ZenDesk for all our channels - Email, Chat, and Voice. Their Integration Support team was extremely quick at resolving our queries as well.

Anjali Arya, Senior Product Manager at Suprsend

Case Studies

What results have logistics teams measured with Robylon?

How logistics teams cut response times and automate quotes with Robylon.

Integrations

Can Robylon connect to your TMS, carrier systems and rating tools?

Yes. Bring data into Robylon and increase agent productivity.

  • Zendesk
  • Freshworks
  • Intercom
  • Salesforce
  • HubSpot
  • Zoho
  • Microsoft Dynamics
  • Oracle
  • Twilio
  • Amazon Connect
  • Aircall
  • Exotel
  • Ozonetel
  • Knowlarity
  • Shopify
  • WooCommerce
  • BigCommerce
  • Salesforce Commerce Cloud
  • Manhattan Omni
  • Unicommerce
  • Return Prime
  • ClickPost
  • Growave
  • WhatsApp
  • Instagram
  • Facebook
  • Telegram
  • Discord
  • Slack
  • Microsoft Teams
  • Gmail
  • Jira
  • Notion
  • Confluence
  • Google Drive
  • Google Sheets
  • Dropbox
  • Zapier
Browse all 38 integrations

Not seeing yours? We will build it.

Further reading

Go deeper on logistics

Frequently asked questions

What does Robylon do for logistics and delivery companies?

Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. For carriers, 3PLs, freight brokers and delivery platforms, its AI agents track shipments, fix failed deliveries, resolve tickets from business customers, make driver check calls and quote freight.

They take the action inside your systems, such as rebooking a delivery or regenerating a label, rather than only answering the question.

Can Robylon answer "Where is my shipment?" automatically?

Yes. The AI agent answers from the live route rather than the last scan, with the stop number and the driver’s delivery window, and can change the delivery, such as adding a note to leave it with a neighbor.

Can Robylon handle failed deliveries and delivery exceptions?

Yes. The AI agent checks the scan history and the driver’s location at the time of the attempt, rebooks the delivery into a slot the customer picks, and flags attempts that do not add up to the depot.

Can Robylon resolve tickets from our business customers?

Yes. A last-mile delivery platform serving over 100 businesses in 25 countries connected Robylon to Freshdesk. Robylon now resolves 52% of its tickets automatically, in minutes rather than the 2 to 3 hours they used to take, with about 15% checked by a person before sending. Read the case study.

Can Robylon make driver check calls?

Yes. The AI agent calls drivers at the points you set, asks where they are and whether they will make the delivery window, writes the new ETA back to your TMS, and texts the shipper or receiver when a load is running late.

Can Robylon quote and book freight?

Yes. The AI agent asks for the weight, lane and pickup day, prices the shipment from the rates you connect, checks capacity and books the load when the shipper accepts.

Which systems does Robylon connect to?

Robylon runs on top of helpdesks such as Freshdesk and Zendesk, and connects to Shopify, ClickPost, Twilio and Exotel. Your TMS, WMS and rating tools connect through their APIs. See every integration.

Is customer data secure with Robylon?

Yes. Robylon is SOC 2 Type II and HIPAA compliant, and aligned to GDPR and CPRA.

Connections to your systems use scoped credentials that you issue and can revoke at any time, so the AI agent reaches only the data and actions you grant it. US data residency is available. Reports and the full control list are in the Robylon Trust Centre.

Which channels and languages does Robylon support?

Every channel your customers use, run by one AI agent with one knowledge base:

  • Messaging: WhatsApp, Instagram and Facebook Messenger
  • Chat: on your website and in your app
  • Email
  • Voice: inbound and outbound calls

It works in over 40 languages, including English, Hindi, Hinglish, Spanish and Portuguese, and replies in whichever one the customer uses.

How long does it take to set up Robylon?

Most teams go live in 7 days. The AI agents arrive pre-trained on more than 10 million support queries, and the Robylon team connects your systems and trains the agent on your products and policies during onboarding.

Your customers don't need another article link. They need their problem solved.

See how Robylon resolves real customer issues, from refunds to escalations to callbacks, in a live demo with our team.

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