AI Copilot

AI Copilot is an assistant for human agents inside the inbox. Ask it a question while you handle a conversation and it answers from your knowledge base, so you can check a policy or find the right answer without leaving the chat. Copilot never talks to the customer: you decide what to send.

How do I turn on AI Copilot?

AI Copilot is available on request: email support@robylon.ai. Once it is enabled, it is turned on for the whole workspace in Settings → AI Intelligence → AI Behavior, see Agent assist. Until it is on, the Copilot tab in the inbox is locked and shows “To use AI copilot, enable it from settings”.

How do I use Copilot in a conversation?

Open a conversation, open the Copilot tab in the conversation’s side panel, type your question and send it. Copilot searches your knowledge base and replies with an answer.

Can I ask Copilot about something in the conversation?

Yes, in two clicks. Select the text you want help with in the conversation, such as the customer’s question, then right-click and choose Ask Copilot. The selected text goes straight to Copilot, which answers in the Copilot tab. A one-click button under the answer adds it to your reply in the composer, where you can edit it before sending.

Does the customer see my Copilot conversation?

No. Everything you ask Copilot, and its answers, are visible only to you. Nothing reaches the customer until you put it in your reply and send it yourself.

How do I get better Copilot answers?

Copilot is only as good as your knowledge base. If it cannot answer, or answers wrongly, the knowledge base is missing or out of date on that topic. Add or fix the content in the knowledge base, and Copilot and your AI agents both improve.

Which seats include Copilot?

Copilot availability depends on the teammate’s seat and on your plan and usage:

If Copilot says it is not available, contact your account manager. See seat types for the full comparison.