Workspace plans (Starter, Pro, Business, Enterprise) cover your AI agent setup — they determine how many credits you get, which AI models are available, and which channels (chat, WhatsApp, Instagram, etc.) you can deploy on.
Live Agent Seats are a separate add-on for your human support team. They come in three tiers — Basic ($19/seat/mo), Pro ($49/seat/mo), and Expert ($89/seat/mo) — and control what tools and capabilities each human agent gets inside the live dashboard. You can mix and match seat tiers on the same workspace.

Credits are the currency that powers your AI agents. Every time your AI agent processes a customer message, it consumes credits. The exact cost per turn depends on two factors: a base processing cost and a model usage cost that varies by which AI model you're using.
Your Workspace plan comes with a monthly credit allocation, and you can always purchase additional credit bundles or upgrade to a higher tier if you need more.

Here's a quick guide:
• Starter ($15/mo): You're getting started — 300 credits/month and chat-only. Great for a proof of concept or low-volume use cases.
• Pro (starting at $25/mo): You're going live — multi-channel support (chat, WhatsApp, Instagram), all standard AI models, and flexible credit tiers from 500 to 3,500 credits/month.
• Business (starting at $180/mo): You're scaling — all channels, advanced AI models, credit tiers from 4,500 to 10,000 credits/month, and features like LLM fallback and priority support.
• Enterprise: You need custom volume, SSO, BYOLLM, dedicated SLAs, or advanced compliance. Let's talk.

• Basic ($19/seat/mo): Built for frontline agents handling routine conversations. Includes the shared inbox, canned responses, conversation tagging, and internal notes — everything needed to manage day-to-day customer interactions.
• Pro ($49/seat/mo): For senior agents who need AI assistance. Adds AI Copilot (real-time suggestions), conversation summaries, sentiment analysis, tone adjustment, bulk operations, and team-level visibility. This is the most popular tier.
• Expert ($89/seat/mo): For team leads and QA managers. Includes everything in Pro, plus full reporting dashboards, scheduled exports, agent performance analytics, and team management capabilities.

Yes, and no — you won't lose anything. The Starter plan is fully functional with 300 credits/month and chat support.
When you're ready to scale, upgrading to Pro or Business is instant.
All your existing AI agents, knowledge sources, conversation history, and configurations carry over seamlessly. Your new credit allocation kicks in immediately upon upgrade.

You'll receive notifications when your credit balance drops to 50%, again at 20%, and once more when credits are fully exhausted.When you need more credits, you have two options: upgrade to a higher credit tier within your plan, or purchase additional credit bundles of 1,000 credits for $25 each. Your live agent inbox remains fully operational regardless of your credit balance — only AI agent responses are paused until credits are replenished.

Yes. Workspace plans billed annually receive a discount compared to monthly billing, along with a 10% discount on add-ons. Annual billing is available on all paid plans.

You can absolutely use Robylon with just AI agents and no human agent seats. Many customers start this way — the AI agent handles 70–90% of queries, and the rest are escalated via integrations to existing tools like Freshdesk, Zendesk, or Zoho Desk.
Live Agent Seats are for teams that want to handle escalated conversations directly within Robylon's built-in inbox, with features like AI Copilot, sentiment analysis, and unified customer context. It's entirely optional.

No add-ons are required to get started — every plan is fully functional out of the box. As you grow, two optional add-ons are available:
• Custom Domains ($49/mo): Use your own branded domain for the AI agent widget, embed script, and shareable links.
• Remove Branding ($29/mo): Remove the "Powered by Robylon" badge from your customer-facing widget and iframe.
Both add-ons receive a 10% discount on annual billing.

Robylon is designed to be significantly more affordable at every tier. For context: Intercom's AI resolution costs $0.99 each, Zendesk charges $1.50–$2.00 per resolution, and their agent seats range from $55–$169/seat/month.
Robylon's effective cost per AI resolution is $0.10–$0.30 — still 3–10x cheaper than competitors. Live Agent Seats start at just $19/seat/month, and features like AI Copilot that competitors charge separately for are included in Robylon's Pro and Expert seat tiers.
The Starter plan with 300 credits/month is also something most competitors don't offer at all — you can go live with a working AI agent before committing to a larger plan.