Robylon’s AI agents auto-handle chats, tickets, and email, deflecting up to 80% routine queries and trimming overall support spend by about 20%, so your team can focus on growth.

Every plan supports web chat; Pro plan unlocks WhatsApp & Instagram; and Business plan adds Freshdesk, Zendesk, Zohodesk, etc. OAuth or API keys make setup painless - most customers go live within 15 minutes.

One message credit covers a whole user “turn” (all user messages until the AI agent responds). ~99% of turns consume 1 credit; exceptionally large uploads may use more. Credits reset monthly.

a.) Starter: 250 message credits, $0/month
b.) Pro: 2,000 message credits, $39/month
c.) Business: 12,000 message credits, $199/month
Extra 1,000 message credit packs cost $12 and can be added anytime.

We will send scheduled reminders at 50% and 75% message credit utilization. If you continue to receive messages after expiration of message credits, we will collect your customers' query and send it to you over an email.

An AI agent is basically a tireless virtual teammate which reads each customer message, checks your approved knowledge base, decides the best response, and replies automatically. The AI agents run on large language AI models. You can access basic AI models in the free plan, all AI models in the Pro and the Business plan and can even bring your own AI models in the enterprise plan.

Basic AI models include Gemini 2.0 Flash and Gemini 2.5 Flash. Other models include Gemini 2.5 Pro, Claude 3.5 Sonnet, Claude 3.7 Sonnet and Claude 3.5 Haiku. We will start offering OpenAI and DeepSeek models as well soon.

Yes - every tier supports unlimited human seats. You can tweak the workflows to automatically assign certain queries to a human.

Your website or FAQs, any Word docs, any Google Drive docs or simple Q&As directly inputted on our platform. We slice and index every source so that the AI agent can deliver accurate, cited answers.

First, sync your public website - Robylon crawls and indexes it automatically - then upload key documents pertaining to your internal policies and FAQs. The number of sources increase from 50 in the starter plan, 500 in the pro plan, 2000 in the business plan and can go up to 5000 in the enterprise plan.

Basic analytics shows deflection rate, CSAT and standard usage metrics. Advanced analytics is powered by our analytics AI agent that generates actionable insights around sentiment, coverage, accuracy & product recommendations.

Yes, you can. Add-ons let you hide the “Powered by Robylon” badge and also point widgets to your own domain for under $75/mo. The Enterprise plan unlocks full white-label widgets, SSO, multi-brand support, and even bring-your-own LLM for total control.

Subscriptions bill monthly or annually via Stripe. Upgrades pro-rate instantly. You can cancel anytime - billing stops at period end.

Yes, absolutely your data is AES-256 encrypted, governed under Robylon’s SOC 2 controls and GDPR - aligned privacy program, reflecting industry guidance for secure AI platforms.