# Managing Human Users

The Human Users tab is where you manage the people who can access the Robylon platform. Here, you can view all active users, assign roles, and control permissions.

> Source: https://www.robylon.ai/docs/human-users/add-human-users
> Section: Handling live agents

## Roles & Permissions

Each user is assigned a role that defines their level of access:

| Role            | Chats & Tickets                   | Settings Access     | API Keys | Billing |
| --------------- | --------------------------------- | ------------------- | -------- | ------- |
| **Agent**       | Only their assigned chats/tickets | ❌                   | ❌        | ❌       |
| **Supervisor**  | All chats and tickets             | ❌                   | ❌        | ❌       |
| **Admin**       | All chats and tickets             | ✅ (settings access) | ❌        | ❌       |
| **Super Admin** | Everything                        | ✅                   | ✅        | ✅       |

<Tip>
  Use the **least privilege principle**—assign only the minimum role needed for each user’s job.
</Tip>

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## Add a New Human User

<Steps>
  <Step title="Navigate to Human Users">
    Go to **Teams → Human Users** in the sidebar.
  </Step>

  <Step title="Click Add New User">
    Press the **Add New User** button.
  </Step>

  <Step title="Enter Details">
    Provide the **name** and **email** of the new user.
  </Step>

  <Step title="Assign Channels & Role">
    * Select which **channels** (chat, voice, tickets) the user can access.
    * Assign one of the roles: **Agent**, **Supervisor**, **Admin**, or **Super Admin**.
  </Step>

  <Step title="Send Activation">
    The user will receive an **activation email** at the provided address.
  </Step>
</Steps>

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## Best Practices

* Assign **Agent** roles to frontline staff handling conversations.
* Use **Super Admin** roles sparingly (e.g., senior platform owners).
* Rotate or disable inactive accounts to maintain security.
* Review user roles quarterly to ensure compliance.

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