9 best Yellow.ai alternatives for AI customer support in 2026

The strongest Yellow.ai alternatives in October 2026 are Robylon for an AI agent that takes action across email, chat, voice and WhatsApp with published prices and a free plan; Haptik and Verloop.io for enterprises in India and the Middle East that want WhatsApp and voice AI built around those markets; Kore.ai and Cognigy for large contact centers; and Ada, Decagon and Sierra for enterprises that want a sales-led AI agent platform from another vendor. Fin suits teams that want a published price per outcome and a trial.

Yellow.ai is a broad enterprise platform: 35+ channels, 128 language variants in its docs, hosting in six regions and a free plan of 500 chat sessions a month. Teams evaluating it look elsewhere when they need a price past the free plan, a clear rule for what they are billed for, or a product built for customer support alone rather than for customer and employee service together. Every tool below is judged on three things: whether the agent takes the action a ticket needs, whether every channel runs from one setup, and whether it fits the stack you already run.

Yellow.ai alternatives at a glance

Prices checked October 2026 on each vendor's pricing page. G2 ratings read October 2026, with the review count in brackets.

Robylon publishes this page and ranks itself first; every tool on the list, Robylon included, gets the same “Where it falls short” line.

What Yellow.ai does

Yellow.ai, formerly Yellow Messenger, is an AI agent platform for enterprise customer service and employee service teams, headquartered in San Mateo, California. Teams build agents in Nexus from plain-language instructions, and the agents act through visual workflows, 150+ prebuilt integrations and MCP connectors, on 15+ LLMs. Nexus Vox, its voice AI, launched on 11 May 2026, and Yellow.ai’s own Inbox gives human agents a helpdesk across 35+ channels. The Free plan includes 500 chat sessions a month and then bills $0.99 per resolution; Enterprise is quote only. On 3 August 2026 Yellow.ai announced a merger with Bluerock Acquisition Corp to go public, expected to close in the second half of 2026, and reported 650+ enterprise clients.

Why teams look beyond Yellow.ai

No published Enterprise price

The Yellow.ai pricing page lists two plans as of 7 October 2026, Free and Enterprise. Enterprise, with unlimited AI agents and all 35+ channels, shows “Contact us” instead of a figure, so a team has no reliable number until a sales process ends.

Overage billed per undefined resolution

Past 500 chat sessions a month, the Free plan bills $0.99 per resolution. The allowance is counted in sessions and the overage in resolutions, and Yellow.ai’s docs define no “resolution” as of October 2026. A team cannot tell in advance which conversations will be charged.

Most channels need Enterprise

The Free plan lists chat, voice, email and SMS, with limited integrations, 1 AI agent and an agents limit of 2. WhatsApp, Instagram, RCS and the rest of the 35+ channels sit on Enterprise. A team whose customers write on WhatsApp reaches the quote stage before it can test the channel it needs most.

Two kinds of agent

Yellow.ai runs rule-based agents beside the AI agents built in Nexus, which became platform-wide on 28 February 2026. Rule-based agents cannot switch language mid-conversation, per the localization docs, and the MCP data connector works only with AI agents. Teams with older flows maintain both.

PCI DSS in one region

Yellow.ai’s PCI DSS v4.0.1 validation, announced on 26 March 2026, covers its North America region only. A team hosted in India, the EU, Singapore, Indonesia or the UAE that takes card payments in a conversation does not get that coverage.

Three kinds of Yellow.ai alternatives

Three kinds of product get called Yellow.ai alternatives, and they solve different problems.

• India-rooted enterprise platforms: WhatsApp, chat and voice AI for high-volume consumer brands in India, the Middle East and Southeast Asia. Haptik and Verloop.io belong here. Both take actions, payments included, and both sell their own human inbox; neither lists email as a customer channel. The Verloop alternatives page covers this group from Verloop.io’s side.
• Enterprise contact center platforms: AI agents built around telephony, with fixed flows beside generative ones. Kore.ai and Cognigy belong here. Both take actions; Kore.ai also sells its own contact center, and Cognigy hands over to NiCE CXone and Genesys.
• AI agent platforms: an agent that answers and resolves across channels, standalone or alongside a helpdesk. Robylon, Ada, Decagon, Sierra and Fin belong here. All five take actions. Robylon and Fin also run inside existing helpdesks; Ada, Decagon and Sierra hand conversations to one. The Ada alternatives and Sierra alternatives pages compare this group in depth.

Yellow.ai reaches into all three. For its regional focus, look at Haptik and Verloop.io; for its contact center reach, Kore.ai and Cognigy; for published prices or the agent inside your current helpdesk, Robylon and Fin.

How we compared the tools

We read each vendor’s pricing page, docs, product pages and security page on 7 and 8 October 2026, and each tool’s G2 page the same days. Where a vendor publishes no price, the table says so. We did not run hands-on tests for this page.

We compared them on what the AI agent can resolve, channels covered, where each runs, billing model, setup effort, and how each works for support agents and team leads.

The 9 best Yellow.ai alternatives

1. Robylon

Best for: support teams that want an AI agent to resolve tickets end to end across email, chat, voice and WhatsApp, with published prices, standalone or inside the helpdesk they already run.

What it is for: Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. It works standalone or alongside an existing helpdesk. It takes the action a ticket needs: agents read the systems the answer lives in, including orders, accounts and bookings, act through tools built from your APIs and connected apps, and hand anything they cannot finish to a person with the checking already done. Every channel runs from one setup, sharing the same agents, knowledge base and analytics. And it fits the stack you already run, inside the helpdesk your team uses or standalone with its own inbox. A lending customer recovered about 25% more collections with Robylon’s voice agents.

What the AI does:

• A triage agent routes each conversation to the sub-agent for its topic, so refunds, KYC questions and account changes each follow their own instructions.
• Agents call tools built from your APIs and from 32 pre-built integrations, among them Shopify, HubSpot, Salesforce and Google Sheets, to look up an order or issue a refund. Custom API integrations are on the Business plan.
• The knowledge base answers from your sources, and the KB gap report shows the questions it could not answer (Pro plan and above).
• Anything the agent cannot finish goes to a person with the conversation, intent and checks attached.
• Evaluations and bulk knowledge base testing score answers before and after a change, and version history restores an earlier version of an agent.
• The agent replies in over 40 languages, among them Arabic and the Indian languages Hindi, Bengali, Kannada, Marathi, Tamil and Telugu.

Channels: email, website and in-app chat, voice, WhatsApp, Instagram, Facebook, SMS through Twilio, YouTube comments, and reviews on Google Play, the App Store and Google My Business, all listed on the channels page. Robylon runs standalone with its own inbox and optional human seats, or inside Freshdesk, Zendesk, Zoho Desk, Salesforce, Vtiger and Gorgias tickets and inside Intercom, Freshchat, SalesIQ and Zendesk messaging chat; inside Gorgias it covers email and chat. WhatsApp and email start on the Pro plan; voice phone calls and the Freshdesk, Zendesk, Zoho Desk, Intercom, Freshchat and Gorgias integrations start on Business.

Pricing: by AI credits rather than per resolution (see pricing). The Starter plan is free with 300 credits a month (about 40 conversations), paid plans start at $25 a month for 500 credits, Business starts at $180 a month, and yearly billing takes 10% off. Seats for a human team are optional, at $19 to $89 per seat a month. G2 rating: 5.0 from 42 reviews (G2, October 2026).

Where it falls short: voice phone calls start on the Business plan at $180 a month, and Robylon publishes no per-minute voice price. Credits per conversation vary with the AI model chosen, so the bill is harder to forecast than a fixed rate. The free Starter plan covers chat only, and plan changes go through an account manager.

Where Yellow.ai does better:

• Channel breadth: Yellow.ai lists RCS, Apple Messages for Business, LINE, Viber, Zalo, TikTok, Threads and the Shopee, Lazada and Tokopedia marketplaces, none of which is on Robylon’s channel list.
• Languages: Yellow.ai’s docs list 128 language variants for rule-based agents, against Robylon’s over 40.
• Hosting regions: Yellow.ai hosts in the US, EU, Singapore, India, Indonesia and the UAE; Robylon’s published option is US data residency.
• Free allowance: the Yellow.ai Free plan includes 500 chat sessions a month, against 300 credits (about 40 conversations) on Robylon Starter.
• Compliance scope: Yellow.ai holds ISO 27001, ISO 27701 and PCI DSS v4.0.1 (North America) alongside SOC 2 Type II and HIPAA. Robylon’s site shows SOC 2 Type II, GDPR, HIPAA and CPRA/CCPA.
• Contact center handover: Yellow.ai hands chats to Genesys, Amazon Connect, Avaya, NICE inContact, ServiceNow, Kapture CRM, Locobuzz and Talisma, none of which Robylon runs inside.

Pick it if: you want one AI agent that takes actions across email, chat, voice and WhatsApp, at prices you can read today, inside the helpdesk you keep or standalone. Choose Yellow.ai if you need Southeast Asian messaging and marketplace channels, hosting in India, Indonesia or the UAE, or employee service on the same platform. For the head-to-head, see Robylon vs Yellow.ai.

2. Kore.ai: best for full contact centers

Best for: large enterprises in regulated industries that want AI agents, a contact center and quality scoring from one vendor.

Kore.ai’s customer service line, AI for Service, runs on the Kore.ai Agent Platform, whose Artemis edition launched on 21 May 2026. Agents are generated by the Arch AI architect from a plain-language description and mix LLM reasoning with deterministic flows, with policies enforced outside the model. Kore.ai also sells Contact Center AI, its own contact center with agent desktops, routing and workforce management, and Quality AI scores every voice and chat conversation. Kore.ai says it serves 500+ Global 2000 organisations.

What the AI does: answers and takes actions in customer systems (updating accounts, scheduling appointments, setting up autopay) through prebuilt integrations, HTTP, code and MCP tools, in more than 100 languages.

Channels: voice through Kore.ai’s own voice gateway or your SIP telephony, VXML IVR, web and mobile chat, email, WhatsApp Business, Facebook Messenger, Instagram, LINE, Telegram, Slack, Microsoft Teams and API endpoints; SMS through Twilio. Agents hand off to Kore.ai’s contact center, Salesforce Service Cloud, Genesys Cloud, ServiceNow or Five9.

Pricing: AI agents are billed per 15-minute session of conversation, so a 31-minute conversation is 3 sessions, and contact center seats are billed per agent; no rates are published, and kore.ai/pricing returns a not-found page (Kore.ai billing docs). G2: 4.6 from 505 reviews (G2, October 2026).

Where it falls short: no published rates, and the free tier of the Artemis platform is open only to approved email domains. Two product generations and their plan sets coexist during a rebrand as of October 2026, so a quote has to name the product it covers.

Pick it if: you want AI agents and the contact center behind them from one vendor, with FedRAMP Moderate authorization and self-hosted deployment available on Enterprise.

3. Cognigy: best for CCaaS contact centers

Best for: large enterprise contact centers, many on NiCE CXone or Genesys, that want AI agents in front of the platform they already run.

Cognigy has been owned by NICE since 8 September 2025 and is sold standalone or inside NiCE CXone. Its AI agents are given Jobs with Tools that call APIs and hand over to people, and LLM-driven agents can be mixed with deterministic flows in one conversation, on models from OpenAI, Anthropic, Google, AWS or a private host.

What the AI does: answers and takes actions in other systems (authentication, payments, bookings, record updates) through 110+ prebuilt tools and integrations plus MCP. Knowledge AI, which answers from documents, is licensed separately.

Channels: web chat, voice over SIP through Cognigy Voice Gateway, WhatsApp, Facebook Messenger, LINE, Microsoft Teams, Slack and Workplace from Meta; SMS through Twilio. Conversations hand over to NiCE CXone, Genesys Cloud, Salesforce Service Cloud, RingCentral Engage or 8x8.

Pricing: per billable conversation, counted as up to 50 user inputs in 24 hours, with voice billed by concurrent lines through Voice Gateway; quote only, and cognigy.com/pricing returns a not-found page (Cognigy billing docs). G2: 4.6 from 13 reviews (G2, October 2026).

Where it falls short: an escalated conversation is still billed, because human-agent turns that flow through Cognigy count. Cognigy’s docs list no email channel, and its own agent workspace, Live Agent, is in maintenance mode, so the human team needs a contact center platform.

Pick it if: your contact center runs on NiCE CXone or Genesys and you want AI agents that mix generative answers with fixed, auditable flows.

4. Haptik: best for WhatsApp at scale

Best for: large consumer brands in India, the Middle East and Southeast Asia running customer service, sales and commerce on WhatsApp, web and voice.

Haptik, part of Reliance’s Jio Platforms, says it serves 500+ enterprises; JioMart, Paytm, Swiggy, Zepto and Sephora are among the logos on its site. Its Contakt suite combines AI agents for service, sales, bookings and lead qualification with an AI Agent Builder, Voice AI Agents and Smart Agent Chat, Haptik’s own inbox for human agents. Builders choose the model (GPT, Llama or Claude), and deployments are hosted in the US, India or Singapore. Small businesses can look at Interakt, Haptik’s separate WhatsApp product, priced from ₹2,799 a month plus taxes and message charges on the Interakt pricing page.

What the AI does: answers and takes actions through APIs, databases and backend services, per Haptik’s Agentic AI Bot docs: order tracking, returns and refunds, bookings, appointment scheduling, KYC and onboarding, loan services, and payments through Razorpay, PayU, Stripe, PayPal and SETU UPI. Haptik lists more than 100 languages, with Indian regional languages through Microsoft Translator.

Channels: website and mobile app chat, WhatsApp, Instagram, Facebook Messenger, voice, SMS, RCS Business Messaging, Google Business Messages, LINE, Telegram, Microsoft Teams and a bot API. Bots also hand off to Zendesk Chat, Salesforce Service Cloud, Freshchat, Zoho SalesIQ, NICE CXone, Gorgias or Genesys.

Pricing: quote only; haptik.ai/pricing redirects to the homepage and every product page leads to a demo request. Smart Agent Chat is sold on Basic (up to 20 agents) and Pro plans with no published price. G2: 4.5 from 171 reviews (G2, October 2026).

Where it falls short: no published price, free plan or self-serve trial for the enterprise products. Email is not a customer channel on any Haptik page, and its security page states ISO/IEC 27001:2022, HIPAA, GDPR, CCPA and PDPA with no SOC 2 or PCI DSS claim.

Pick it if: you run a high-volume consumer brand in India or the Gulf and want WhatsApp commerce and payment actions from a vendor built for that market.

5. Verloop.io: best for Indian-language voice

Best for: support teams in India, the Middle East and Southeast Asia automating inbound and outbound calls in Indian languages and Arabic, alongside chat.

Verloop.io builds chat and voice agents in its Recipe Builder, or from plain-language instructions with Co-Creator, documented in June 2026. Voice agents also run outbound campaigns (lead qualification, collections, reminders, feedback) uploaded from Excel or triggered by API. Verloop.io says it serves 500+ customers and is a WhatsApp Business Solution Provider. Nurix AI’s homepage announces that it has acquired Verloop.io, as of October 2026.

What the AI does: answers from FAQs and uploaded documents and takes actions through API blocks during a call or chat: order tracking, OTP verification, KYC checks, loan eligibility checks, account unlocks, transaction disputes and payment collection through Razorpay, CCAvenue or Xendit. Voice speech recognition covers 80+ languages, with 10+ Indian languages named, among them Hindi, Hinglish, Tamil, Kannada, Telugu, Marathi, Bengali and Gujarati, and Khaleeji, Emirati, Egyptian and Modern Standard Arabic.

Channels: website chat, mobile app chat (Android, iOS and Flutter SDKs), WhatsApp, Facebook Messenger, Instagram, and inbound and outbound voice on Verloop.io’s own telephony; voice also runs through Twilio, Exotel, Knowlarity or your own SIP trunk.

Pricing: quote only; verloop.io/pricing returns a not-found page, and the site offers a demo or a free, scoped proof of concept (Verloop.io demo page). G2: 4.7 from 230 reviews (G2, October 2026).

Where it falls short: no published price and no email channel. The voice walkthrough says human agents do not work voice calls in Verloop.io, so the voice agent transfers calls to your own agents over the phone line, and running the AI inside another helpdesk is not documented.

Pick it if: your customers call in Indian languages or Arabic, you run outbound collection or reminder calls at volume, and you want a free proof of concept before buying.

6. Ada: best for self-managed CX

Best for: enterprise CX teams that want to manage the AI agent themselves, without engineering.

Ada runs one Reasoning Engine across chat, email, voice and social, with Playbooks and Processes for multi-step workflows. Ada Computer, launched on 24 September 2026, lets the agent act through API tools, sandboxed Python code tools and MCP tools.

What the AI does: answers from Knowledge in 60 languages for chat and email (42 for voice) and takes actions through Ada Computer tools.

Channels: web chat, in-app chat, voice, email and Instagram Direct natively; WhatsApp, Facebook Messenger, X DMs and SMS through Zendesk Sunshine Conversations.

Pricing: per conversation for most customers, with a resolution-based model for some enterprises; quote only (Ada platform). G2: 4.6 from 174 reviews (G2, October 2026).

Where it falls short: under per-conversation pricing a handed-over conversation is still billed, and WhatsApp depends on Zendesk Sunshine Conversations rather than a direct connection.

Pick it if: your CX team wants to own the agent’s training and workflows, in up to 60 languages, and can buy through sales.

7. Decagon: best for enterprise voice

Best for: enterprise support and CX teams that buy through sales and want voice and chat agents built from written procedures.

Decagon’s agents follow Agent Operating Procedures, natural-language instructions that verify identity, issue refunds and take payments in connected systems; Duet drafts, tests and refines them. Decagon Assist, launched on 19 August 2026, gives human reps summaries, replies and actions inside Salesforce, Zendesk and Front. Deployment runs on standard SaaS, single-tenant SaaS, the customer’s own cloud or on premises.

What the AI does: answers and takes actions through pre-built connectors, APIs, MCP and SIP trunking; voice supports 70+ languages.

Channels: voice (inbound and outbound), web chat, mobile app chat, SMS, WhatsApp, email and a gateway for customers’ own AI agents.

Pricing: per conversation or per resolution, quote only (Decagon’s pricing explainer). Per-resolution pricing charges nothing for escalations; per-conversation pricing, which Decagon says most customers choose, charges every incoming conversation. G2: 4.8 from 29 reviews (G2, October 2026).

Where it falls short: no public price, free plan or self-serve signup, and its docs sit behind a login. Escalations go to the team’s existing helpdesk; Decagon’s public pages show no human inbox of its own.

Pick it if: you want Yellow.ai’s enterprise model from another vendor, with voice in 70+ languages and deployment in your own cloud.

8. Sierra: best for regulated enterprises

Best for: large, often regulated enterprises that want the vendor’s own team to build the agent with them.

Sierra, launched in February 2024 by Bret Taylor and Clay Bavor, builds agents in Agent Studio without code or by prompting Ghostwriter with procedures. Its agents take PCI-compliant card payments in voice and chat, and Sierra holds FedRAMP High and PCI DSS Level 1.

What the AI does: answers and takes actions in systems of record (returns, insurance claims, mortgage origination) through 40+ pre-built integrations plus custom ones, in 59 languages.

Channels: voice (inbound and outbound), web chat, mobile app chat, WhatsApp, Apple Business Chat, SMS, email and a ChatGPT app.

Pricing: per outcome under contracts agreed with each customer, with an escalated case usually not charged; no rates are published (Sierra’s outcome-based pricing post). G2: 4.5 from 131 reviews (G2, October 2026).

Where it falls short: no public price, free plan or self-serve signup, and docs behind a login. Sierra says half of its customers have revenue over $1 billion, and its contracts are sized for that scale.

Pick it if: your security review needs FedRAMP High or PCI DSS Level 1 from the AI vendor and you want to pay per agreed outcome.

9. Fin: best without a sales contract

Best for: support teams that want a per-outcome AI agent they can start on a trial, on the Intercom helpdesk or on top of another one.

Fin, formerly Intercom Fin, takes actions through Procedures, plain-language instructions that call any REST API or MCP connector. Salesforce completed its acquisition of Fin on 10 September 2026. Fin runs on Intercom’s own helpdesk, or inside Salesforce Service Cloud, HubSpot, Freshdesk and Freshchat, with Dixa, Front, Zoho, Sprinklr and Gorgias through sales.

What the AI does: answers in more than 45 languages and takes actions through Procedures and data connectors; Fin bills at most one outcome per conversation.

Channels: Messenger live chat, email, WhatsApp, SMS, Facebook Messenger, Instagram, Slack and Discord; Fin Voice is sold to select customers through sales.

Pricing: $0.99 per outcome, with nothing charged when the customer asks for a person or Fin cannot answer. On the Intercom helpdesk, seats start at $85 a month billed annually (Advanced); on another helpdesk there is a 50-outcome monthly minimum (Fin pricing). G2: 4.5 from 3,918 reviews (G2, October 2026).

Where it falls short: voice is not sold on published terms, and the per-outcome bill rises one for one with resolutions.

Pick it if: you want to start on a 14-day trial and pay a published price per outcome for chat and email instead of negotiating a contract.

Alternatives by situation

What to decide before switching

Actions versus answers

Count what share of your tickets need the agent to act in another system (issue a refund, collect a payment, check KYC status) rather than answer from help content. Every tool here takes actions, each in its own way: Robylon, Ada, Decagon, Sierra and Fin through APIs and connectors, Haptik and Verloop.io through API blocks and Indian payment gateways, and Kore.ai and Cognigy through prebuilt tools beside fixed flows.

Channels your customers use

List the channels and languages your customers use today. Email narrows the field: Haptik, Verloop.io and Cognigy list no email channel. Voice narrows it further: Verloop.io and Haptik lead on Indian languages for calls, Decagon (70+) and Sierra (59) on voice languages overall, Kore.ai and Cognigy run voice through their own gateways, Fin sells voice through sales, and Robylon includes voice phone calls from its Business plan.

Where your team works

Decide where your human team works. A team in Freshdesk, Zendesk, Zoho Desk, Intercom, Salesforce or Gorgias can keep it with Robylon running inside. Haptik and Verloop.io bring their own chat inbox, though Verloop.io sends voice calls back to your phone queue. A contact center on NiCE CXone or Genesys Cloud can keep its platform with Cognigy or Kore.ai, or move to Kore.ai’s own contact center. Ada, Decagon and Sierra hand conversations to the platform you already run.

Pricing at your volume

Yellow.ai Enterprise, Kore.ai, Cognigy, Haptik, Verloop.io, Ada, Decagon and Sierra publish no rates, so compare the published options at your own volume and treat the rest as quotes. On published prices for 3,000 chat and email conversations a month, 60% resolved by the AI (1,800 resolutions), 3 human agents and monthly billing:

Robylon’s figure is 3,000 conversations at about 7.5 credits each (22,500 credits): the Business 10,000-credit tier at $300 plus 13 extra 1,000-credit bundles at $25, and 3 Basic seats at $19. On yearly billing the same Robylon setup comes to $652.00 a month, and Fin on Intercom to $2,037.00. Yellow.ai’s Free plan bills $0.99 per resolution after 500 chat sessions, but its docs do not define a resolution, so it is not priced here.

When to stay on Yellow.ai

• Your customers write on Viber, Zalo, LINE, TikTok or the Shopee, Lazada and Tokopedia marketplaces.
• Your data has to be hosted in India, Indonesia, Singapore or the UAE.
• You want customer service and employee service agents on one platform.
• Your volume fits inside 500 chat sessions a month on the Free plan.
• Your human team works in Avaya, NICE inContact, Kapture CRM, Locobuzz or Talisma, and Yellow.ai’s handover into it is live.
• Your agents already run in production on Nexus, and rebuilding them elsewhere would take months.

What usually drives a switch is the buying model rather than the agent: an Enterprise price you cannot read before a sales process, overage billed per resolution without a definition, and a platform broader than a support team needs. If none of those applies, Yellow.ai is a strong place to stay.

Moving off Yellow.ai

1. Baseline resolution rate, CSAT, sessions and resolutions billed, and cost per resolved conversation, by channel and language.
2. Export the knowledge base, workflows, MCP connectors and integration list behind each live Yellow.ai agent, rule-based and Nexus alike.
3. Decide where your human team works after the move: the current helpdesk or contact center, or the new vendor’s inbox.
4. Connect the systems the agent must act in: order management, payments, CRM, KYC and booking.
5. Build the top intents first and test them in bulk against real past conversations, in every language you serve.
6. Move one channel first, keeping WhatsApp numbers and voice lines on Yellow.ai until the new agent matches the baseline.
7. Keep Yellow.ai available for 30 days, or until the contract ends, in case you need to roll back.

Choosing a Yellow.ai alternative

Yellow.ai is one of the broadest enterprise platforms in the category: 35+ channels, 128 language variants, hosting in six regions and a free plan to start. For an enterprise selling across Southeast Asian marketplaces and messaging apps, it remains a sound choice.

Move when the buying model or the scope stops fitting. Haptik and Verloop.io suit brands in India and the Middle East, Kore.ai and Cognigy suit large contact centers, Ada, Decagon and Sierra suit enterprises buying through sales, and Fin suits teams that want a per-outcome price on a trial. Robylon suits teams that want the agent to take the action a ticket needs, run every channel from one setup and fit the stack they already run, and its Starter plan is free to try.