12 best Fin AI alternatives (formerly Intercom Fin) for customer support in 2026

Robylon fits support teams that want an AI agent that takes action across email, chat, voice and WhatsApp, either inside the helpdesk they keep, Intercom included, or standalone. Decagon and Sierra suit large enterprises buying through sales, Ada suits CX teams that run the agent themselves, Forethought adds an agent to the helpdesk you already have, Salesforce Agentforce suits teams on Service Cloud, Zendesk and Freshdesk suit teams staying on those helpdesks, Gorgias suits Shopify stores, and Parloa, Kore.ai and Cognigy suit contact centers where the phone comes first.

Fin, formerly Intercom Fin, is a capable AI agent: it answers from your content, acts through Procedures and bills per outcome. Teams evaluating or running it look elsewhere when the per-outcome bill grows with volume, when they need voice without a sales contract, or when they want the agent inside a helpdesk Fin does not serve. If you are replacing the whole Intercom helpdesk rather than the agent alone, the Intercom alternatives guide covers that decision. Every tool below is judged on three things: whether the agent takes the action a ticket needs, whether every channel runs from one setup, and whether it fits the stack you already run.

Fin alternatives at a glance

Prices checked October 2026 on each vendor's pricing page. G2 ratings read October 2026, with the review count in brackets.

Robylon publishes this page and ranks itself first; every tool on the list, Robylon included, gets the same “Where it falls short” line.

What Fin does

Fin is an AI agent for customer support, sold by the company of the same name, formerly Intercom, which renamed itself Fin on 12 May 2026 and was acquired by Salesforce on 10 September 2026. Fin answers from your knowledge sources and takes actions through Procedures: instructions written in plain language that call data connectors (any REST API) and MCP connectors. It runs on Intercom’s own helpdesk, which keeps the Intercom name, or inside Salesforce Service Cloud, HubSpot, Freshdesk, Freshchat and Zendesk, with Front, Gorgias and other helpdesks through sales. Fin bills $0.99 per outcome, and the human team on the Intercom helpdesk pays per seat. It covers chat, email, WhatsApp, SMS, social messaging and, for select customers, voice.

Why teams look beyond Fin

Per-outcome cost grows with volume

Fin bills $0.99 for every outcome, at most once per conversation, according to Fin’s outcome definitions. At 1,800 resolutions a month that is $1,782 before any seats, and the bill rises in step with every conversation Fin resolves. A team that expects resolution volume to grow sees cost grow at exactly the same rate. On a helpdesk other than Intercom, Fin’s pricing also sets a 50-outcome monthly minimum.

Some human-touched conversations are billed

Fin charges nothing when a customer asks for a human, Fin cannot answer or a Procedure fails. Several cases where a person was involved still count as billed outcomes: a teammate joining after Fin answered, a customer going quiet while Fin collects information, and a frustrated customer leaving the conversation. So the bill can include conversations a team would not count as resolved.

Seats sit on top of outcomes

Running Fin on the Intercom helpdesk needs seats for the human team. The Advanced seat costs $85 a month billed annually or $99 billed monthly, and Expert costs $132 or $139. SSO, HIPAA support and SLAs are Expert features, so a team that needs them pays the Expert price for every full seat.

Voice is sold through sales

Fin Voice is available to select customers through sales, with pricing set on the order form. fin.ai publishes no voice price as of October 2026, so a team that wants voice from day one cannot compare it on published figures.

One owner for Fin and Agentforce

Salesforce completed its acquisition of Fin on 10 September 2026. Fin and Agentforce are now both Salesforce products, so a shortlist with both has one vendor behind two of its options. Teams that want a vendor outside Salesforce widen the list.

Four kinds of Fin alternatives

Four kinds of product get called Fin alternatives, and they solve different problems.

• AI agent platforms: an agent that answers and resolves across channels, standalone or inside a helpdesk. Robylon, Decagon, Sierra, Ada and Forethought belong here. All five take actions in other systems; Robylon and Forethought run inside existing helpdesks and Decagon works alongside them, while Sierra sits in front of the contact center and Ada hands conversations to a helpdesk.
• Helpdesk suites with their own AI agent: ticketing, inbox, SLAs and reporting for a human team, with an AI agent added and billed on top. Zendesk, Freshdesk and Salesforce Service Cloud with Agentforce belong here. Their agents run only inside their own helpdesk.
• E-commerce support tools: a helpdesk and AI agent built around the store. Gorgias belongs here, with AI Agent actions on Shopify orders.
• Voice-first contact center platforms: AI agents built for the phone, in front of a contact center. Parloa, Kore.ai and Cognigy belong here. All three take actions in other systems, bill per minute, session or conversation, and hand over to a contact center platform rather than a helpdesk inbox.

The right layer depends on whether you are replacing only the agent or the whole support stack, and on how much of your volume arrives by phone. If the helpdesk stays, the first layer fits. If it goes, the second and third layers replace both at once. If calls dominate, start with the fourth.

How we compared the tools

We read each vendor’s pricing page, help centre or docs, and trust page between 7 and 16 October 2026, and each tool’s G2 page in the same period. Where a vendor publishes no price, the table says so rather than estimating one. We did not run hands-on tests for this page.

We compared them on what the AI agent can resolve, channels covered, where each runs, billing model, setup effort, and how each works for support agents and team leads.

The 12 best Fin alternatives

1. Robylon

Best for: support teams that want an AI agent to resolve tickets end to end, taking actions in other systems, on every channel from one setup.

What it is for: Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. It works standalone or alongside an existing helpdesk. It takes the action a ticket needs: agents read the systems the answer lives in, including orders, accounts and bookings, act through tools built from your APIs and connected apps, and hand anything they cannot finish to a person with the checking already done. Every channel runs from one setup, sharing the same agents, knowledge base and analytics. And it fits the stack you already run, including Intercom itself, so a team can keep the Intercom helpdesk and replace only the AI agent. A gaming company resolves over 95% of queries automatically with Robylon.

What the AI does:

• A triage agent routes each conversation to the sub-agent for that topic, so refunds, order status and account changes each follow their own instructions.
• Agents call tools built from your APIs and from 32 pre-built integrations, among them Shopify, HubSpot, Salesforce and Google Sheets, to look up an order, issue a refund or update an account. Custom API integrations are on the Business plan.
• The knowledge base answers from your sources, and the KB gap report shows the questions it could not answer (Pro plan and above).
• Anything the agent cannot finish goes to a person with the conversation, intent and checks attached.
• Evaluations and bulk knowledge base testing score answers before and after a change, and version history restores an earlier version of an agent.
• Teams choose the AI model per agent from the models Robylon supports, and a failed model call retries on a backup model.

Channels: email, website and in-app chat, voice, WhatsApp, Instagram, Facebook, SMS through Twilio, YouTube comments, and reviews on Google Play, the App Store and Google My Business, all listed on the channels page. Robylon runs standalone with its own inbox and optional human seats, or inside Freshdesk, Zendesk, Zoho Desk, Salesforce, Vtiger, Intercom, Freshchat, SalesIQ and Gorgias. WhatsApp and email start on the Pro plan; voice phone calls and the Freshdesk, Zendesk, Zoho Desk, Intercom, Freshchat and Gorgias integrations start on Business.

Pricing: by AI credits rather than per seat (see pricing). The Starter plan is free with 300 credits a month (about 40 conversations), paid plans start at $25 a month for 500 credits, Business starts at $180 a month, and yearly billing takes 10% off. Seats for a human team are optional, at $19 to $89 per seat a month. G2 rating: 5.0 from 42 reviews (G2, October 2026).

Where it falls short: voice phone calls start on the Business plan at $180 a month, and Robylon publishes no per-minute voice price. Credits are spent on every conversation, resolved or not, and credits per conversation vary with the AI model chosen, so the monthly bill is harder to forecast than a flat per-outcome price. Plan changes go through an account manager, because self-serve billing is not live yet.

Where Fin does better:

• Billing on handover: Fin charges nothing when a customer asks for a human or Fin cannot answer. Robylon spends credits on every conversation, resolved or not.
• Low resolution rates: below about 21% AI resolution at 3,000 conversations a month, Fin’s per-outcome bill comes in under Robylon’s credits.
• Host helpdesks: Fin runs inside HubSpot Service Hub, and its pricing FAQ also names Front, Dixa and Sprinklr, none of which is on Robylon’s list.
• Compliance breadth: Fin’s trust centre lists ISO 27001, ISO 42001, HDS and AIUC-1 alongside SOC 2 Type II and HIPAA. Robylon’s site shows SOC 2 Type II, GDPR, HIPAA and CPRA/CCPA.
• Review volume: 3,918 G2 reviews against Robylon’s 42.
• Free trial scope: a 14-day trial of any plan with no card. Robylon’s free Starter plan covers chat only.

Pick it if: you want an AI agent that takes actions across email, chat, voice and WhatsApp at a lower cost per conversation, inside the helpdesk you keep or standalone. Choose Fin if you run the Intercom helpdesk and want per-outcome billing with nothing charged when the customer asks for a person. For the head-to-head, see Robylon vs Fin.

2. Decagon: best for enterprise buyers

Best for: enterprise support and CX teams that buy through sales and want voice and chat agents built from written procedures.

Decagon’s agents follow Agent Operating Procedures, instructions written in natural language that verify identity, issue refunds and take payments in connected systems. Duet, Decagon’s builder, drafts, tests and refines those procedures. Decagon Assist, launched on 19 August 2026, gives human reps summaries, replies and in-tool actions inside Salesforce, Zendesk and Front. The company raised $250 million at a $4.5 billion valuation in January 2026, and its customers include Chime, Duolingo and Rippling.

What the AI does: answers and takes actions in connected systems through pre-built connectors, APIs, MCP and SIP trunking, with no published plan tiers.

Channels: voice (inbound and outbound), web chat, mobile app chat, SMS, WhatsApp, email, and a gateway for customers’ own AI agents. Voice supports more than 70 languages.

Pricing: per conversation or per resolution, quote only (Decagon’s pricing explainer). Per-resolution pricing charges nothing for escalations; per-conversation pricing charges every incoming conversation. G2: 4.8 from 29 reviews (G2, October 2026).

Where it falls short: no public price, free plan or self-serve signup; access starts with a demo request. Decagon’s documentation is behind a login, so a buyer cannot check capabilities before a sales call.

Pick it if: you are an enterprise team ready to run a sales process and want a vendor focused on voice and chat agents. The Decagon alternatives guide compares it with the rest of that field.

3. Sierra: best for regulated enterprises

Best for: large enterprises, many of them regulated, that want an agent in front of the contact center.

Sierra says it works with almost half of the Fortune 50. Agents are built in Agent Studio without code, or by prompting Ghostwriter with SOPs, transcripts or recordings, and Live Assist gives human reps suggested replies and actions. Sierra holds FedRAMP High authorisation (June 2026) and PCI DSS Level 1 for payments taken in voice and chat.

What the AI does: answers and takes actions in systems of record, including returns, insurance claims and mortgage origination, using more than 40 pre-built integrations plus custom ones.

Channels: voice (inbound and outbound), web chat, mobile app chat, WhatsApp, Apple Business Chat, SMS, email and a ChatGPT app, in 59 languages.

Pricing: per outcome, quote only (Sierra’s pricing explainer). Escalated cases usually carry no charge, and routing flows can be billed per conversation in a blended contract. G2: 4.5 from 131 reviews (G2, October 2026).

Where it falls short: no public price or self-serve signup, and a deployment shaped for large enterprises. Sierra sits in front of the contact center rather than inside a helpdesk, routing to the care team through Amazon Connect, Five9, Genesys or Twilio.

Pick it if: you run a large or regulated contact center and need FedRAMP High or PCI DSS Level 1 coverage from the AI vendor. The Sierra alternatives guide compares it with the rest of that field.

4. Ada: best for self-managed enterprise CX

Best for: enterprise CX teams that want to manage the AI agent themselves, without engineering.

Ada runs one Reasoning Engine across chat, email, voice and social, launched in February 2026, with Playbooks and Processes for multi-step workflows and Coaching to tune answers. Ada Computer, launched on 24 September 2026, lets the agent act through API tools, sandboxed Python code tools and MCP tools. PII and PHI redaction is built in.

What the AI does: answers from Knowledge in 60 languages for chat and email and takes actions through Ada Computer tools.

Channels: web chat, in-app chat (iOS, Android and React Native SDKs), voice, email and Instagram Direct natively; WhatsApp, Facebook Messenger, X DMs and SMS through Zendesk Sunshine Conversations. Voice supports 42 languages.

Pricing: per conversation for most customers, with a resolution-based model for some enterprises; quote only, and Ada’s pricing page leads to a demo request (Ada platform). G2: 4.6 from 174 reviews (G2, October 2026).

Where it falls short: under per-conversation pricing a conversation that is handed over is still billed. WhatsApp, Messenger and SMS depend on Zendesk Sunshine Conversations rather than a native connection.

Pick it if: your CX team wants to own the agent’s training and workflows and can buy through sales.

5. Forethought: best for existing helpdesks

Best for: mid-size and enterprise support teams that want an AI agent on top of the helpdesk they already run, Intercom included.

Forethought sells four agents: Solve for customers, Triage to tag and route tickets, Assist as a copilot for human agents, and Discover to find gaps in the knowledge base. Its integrations page lists 23 helpdesks and CRMs, among them Intercom, Salesforce, Zendesk, HubSpot, Freshworks, Front, Kustomer, Gladly and Gorgias. Zendesk completed its acquisition of Forethought on 26 March 2026 and sells it through Zendesk sales, as an add-on for Zendesk customers and standalone for other helpdesks.

What the AI does: Solve answers from your knowledge sources and takes actions through Autoflows and Custom Actions that call your APIs, with refunds and account updates as Forethought’s examples; a Browser Agent logs in and works in tools that have no API. It covers more than 100 languages.

Channels: web chat and in-app chat on Team; email, voice and Slack from Professional; a Solve API for your own interfaces on Enterprise.

Pricing: Team, Professional and Enterprise, each quote only, priced as a platform fee plus an outcome-based fee with possible overages; a Proof of Value on your own data takes the place of a free trial (Forethought pricing). G2: 4.3 from 166 reviews (G2, October 2026).

Where it falls short: no published rate, and Forethought’s pages do not define the outcome it bills. Email and voice need Professional, and with no human-agent inbox of its own, a helpdesk stays in the stack. Teams on other helpdesks now buy it from Zendesk.

Pick it if: you want to keep your current helpdesk and buy the AI agent, with ticket triage, through an enterprise sales process.

6. Salesforce Agentforce: best for Service Cloud

Best for: mid-market and enterprise service teams that already run Salesforce Service Cloud.

Agentforce answers from Salesforce Knowledge and Data 360 and acts through standard and custom actions built with Flows, Apex, prompts and MuleSoft API connectors. Casey, the help agent, schedules appointments, manages orders and escalates to a rep with full context. Salesforce has also owned Fin since 10 September 2026; Agentforce is the one of the two that runs inside Service Cloud.

What the AI does: answers and takes actions inside Salesforce and connected systems; Agentforce Voice updates records and creates cases on calls, in English (US, UK and Australia) as of October 2026.

Channels: web chat, in-app, help sites and portals, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINE and voice.

Pricing: $2 per conversation, $2 per resolution for Casey, or Flex Credits at $500 per 100,000 credits (20 credits per action). Service Cloud Core, the first edition that runs Agentforce, costs $195 per user a month billed annually (Agentforce pricing). G2: 4.3 from 1,696 reviews (G2, October 2026).

Where it falls short: it runs inside Salesforce Service Cloud only, so a team on another helpdesk has to move. Chat handovers need Contact Center Digital at $75 per user a month on top of the Core seat.

Pick it if: your service team already lives in Salesforce and wants the AI agent inside the CRM.

7. Zendesk: best for Zendesk teams

Best for: support teams that run, or plan to run, the Zendesk helpdesk and want its own AI agent.

Since a rollout between May and June 2026, Zendesk’s AI agents are on every Suite and Support plan, built from natural-language procedures with actions that read and write data in external systems. Each agent serves one channel type (messaging, email or voice). Voice AI agents became generally available in September 2026, and Zendesk also sells Forethought’s agents through sales.

What the AI does: answers and takes actions through integrations, in more than 80 languages for replies.

Channels: email, web form, web messaging and live chat, mobile SDKs, voice (Zendesk Talk), WhatsApp, Facebook Messenger, Instagram, X DMs, LINE, WeChat and Slack; SMS through the Text add-on.

Pricing: the AI agent costs $1.50 per committed automated resolution or $2.00 pay-as-you-go, on top of seats from $19 per agent a month billed annually (Support Team) or $55 (Suite Team) (Zendesk pricing). G2: 4.3 from 7,093 reviews (G2, October 2026).

Where it falls short: two billing models are live at once. A resolution allowance model introduced on 18 May 2026 has unpublished tier prices, and a failed messaging handoff can still be recorded as an automated resolution.

Pick it if: you are staying on Zendesk and want the AI agent from the same vendor as the helpdesk.

8. Freshdesk: best for Freshdesk teams

Best for: small and mid-size teams on Freshdesk that want Freshworks’ own AI agent.

Freddy AI Agent, built in AI Agent Studio, answers from knowledge sources and runs agentic workflows with conditional logic, an Actions Library and API actions, including pre-built integrations with Shopify, Stripe, PayPal and Wix. It covers more than 60 languages for chat.

What the AI does: answers and runs workflows with API actions. Chat AI Agents run only on Freshdesk Omni; the email-first Freshdesk gets the Email AI Agent only.

Channels: email, customer portal, web chat, Facebook Messenger, and on Freshdesk Omni also Instagram and WhatsApp; phone through Freshcaller, a separate product.

Pricing: Freddy AI Agent costs $49 per pack of 100 sessions, on top of seats from $19 per agent a month billed annually (Freshdesk Growth) or $29 (Freshdesk Omni Growth) (Freshdesk pricing). G2: 4.4 from 3,777 reviews (G2, October 2026).

Where it falls short: a session is billed whatever the outcome, including handovers, and previews while building also use sessions. Chat AI needs Freshdesk Omni, which costs more per seat than Freshdesk.

Pick it if: you are staying on Freshworks and want the AI agent billed by session rather than by resolution.

9. Gorgias: best for Shopify stores

Best for: Shopify brands that want a helpdesk and AI agent built around the store.

Gorgias AI Agent answers from the help center, website, documents and Shopify data, in support and shopping-assistant roles. On Basic and above it takes Shopify actions with no extra setup: cancel an unfulfilled order with a full refund and restock, edit a shipping address, remove items with a refund, replace one item, reship an order free and add an order note.

What the AI does: answers and acts on Shopify orders, and through App Actions on Loop Returns, Recharge, Skio, Loop Subscriptions, ShipStation, ShipBob, ShipHero and ShipMonk, plus custom Actions. It needs a connected Shopify store.

Channels: email, chat, help center, contact forms, Facebook Messenger, Instagram and WhatsApp; voice and SMS through paid add-ons. AI Agent on WhatsApp, Instagram and Messenger is in open beta as of October 2026.

Pricing: AI Agent costs $0.90 per automated interaction on annual plans or $1.00 monthly, and each AI-resolved ticket also carries the helpdesk ticket fee; plans start at $10 a month for 50 tickets (Gorgias pricing). G2: 4.6 from 582 reviews (G2, October 2026).

Where it falls short: AI Agent works only for Shopify stores and only inside Gorgias’s own helpdesk, and an AI-resolved ticket is billed twice, once as a ticket and once as an automated interaction.

Pick it if: you run a Shopify store and want order actions handled inside a store-focused helpdesk.

10. Parloa: best for voice-first support

Best for: enterprise contact centers where the phone is the main channel, often across several countries and languages.

Parloa calls its product an AI Agent Management Platform: teams describe agents in plain language, test them in Performance Lab simulations and A/B tests before release, and run them in front of the existing contact center, with integrations for Genesys, Amazon Connect, Cisco, Avaya, Five9, Talkdesk, Zoom Contact Center, RingCentral, Vonage and UJET. Its security page lists ISO 27001, SOC 2 Type II, PCI DSS and HIPAA, with DORA and EU AI Act coverage. Parloa raised $350 million at a $3 billion valuation on 15 January 2026.

What the AI does: answers and takes actions: authenticated actions verify callers and run order status, address changes and payments with an audit trail per transaction, through more than 50 integrations including Salesforce, SAP, Stripe, Shopify and Epic. Voice agents speak more than 140 languages and variants.

Channels: inbound and outbound voice, and web chat that lets the customer switch between typing and talking. Parloa’s site lists no email, SMS or WhatsApp channel; messaging runs through its Bird integration.

Pricing: per minute for voice and per interaction for chat, at rates set by the complexity of each use case, in a volume package, with outcome-based pricing as an option; quote only (Parloa pricing). G2: 4.3 from 106 reviews (G2, October 2026).

Where it falls short: no published rates, free plan or trial, no native email or messaging-app channel, and Parloa’s pages do not say what is billed when a call is handed to a person.

Pick it if: the phone carries most of your support volume and you need many languages and a contact-center integration.

11. Kore.ai: best all-in-one contact center

Best for: large, regulated enterprises that want AI agents, the contact center behind them and quality scoring from one vendor.

Kore.ai sells an agent platform, relaunched as the Artemis edition on 21 May 2026, and an AI-native contact center with agent desktops, skills-based routing and workforce management. Agent AI coaches human reps live and Quality AI scores every voice and chat conversation. Kore.ai lists SOC 2 Type II, ISO 27001, PCI DSS, FedRAMP Moderate and HITRUST, and says it serves more than 500 Global 2000 organizations.

What the AI does: answers and takes actions with audit trails, updating accounts, scheduling appointments and setting up autopay, through prebuilt integrations with Salesforce, Microsoft Dynamics 365, HubSpot, Shopify, Stripe, ServiceNow and Zendesk, plus HTTP, code and MCP tools, in more than 100 languages.

Channels: voice through Kore.ai Voice Gateway or your own SIP, web and mobile chat, email, WhatsApp, Facebook Messenger, Instagram, LINE, Telegram, Slack and Microsoft Teams; SMS through Twilio.

Pricing: AI agents bill per 15-minute session of conversation (a 31-minute call is 3 sessions) and the contact center per agent seat; no rates are published and kore.ai has no pricing page (Kore.ai billing docs). G2: 4.6 from 505 reviews (G2, October 2026).

Where it falls short: no public price, the free Artemis tier is open only to approved email domains, and the site is mid-rebrand, so a quote should name which product generation it covers. Voice sessions count every 15 minutes whether the AI or a human is on the call.

Pick it if: you want to replace the IVR, the bot and the contact center with one vendor.

12. Cognigy: best for NiCE CXone

Best for: enterprise contact centers on NiCE CXone, Genesys Cloud or another contact center platform that want AI agents in front of it.

Cognigy has been owned by NICE since 8 September 2025, after a deal that valued it at about $955 million, and is sold on its own and inside NiCE CXone. Its customers include Lufthansa Group, Toyota, DHL and Mercedes-Benz.

What the AI does: AI agents get Jobs with Tools that call APIs, authenticate callers, take payments, update bookings and records, and hand over; LLM-driven steps can run beside fixed flows in one conversation. Cognigy lists 110+ prebuilt tools and integrations plus MCP, with models from OpenAI, Anthropic, Google or AWS and a fallback model.

Channels: web chat, voice through Cognigy Voice Gateway, WhatsApp, Facebook Messenger, LINE, Microsoft Teams and Slack natively; SMS through Twilio. Cognigy’s docs list no email channel.

Pricing: per billable conversation, up to 50 user inputs in 24 hours, with voice billed by concurrent lines; Voice Gateway and Knowledge AI need their own licences; quote only (Cognigy billing docs). G2: 4.6 from 13 reviews (G2, October 2026).

Where it falls short: a conversation that reaches a human agent through Cognigy is still billed, there is no email channel, and Cognigy Live Agent, its own agent workspace, is in maintenance mode, so the human team needs a contact center platform.

Pick it if: you run NiCE CXone or Genesys Cloud and want the AI agent built for that contact center.

Alternatives by situation

What to decide before switching

Actions versus answers

Count what share of your tickets need the agent to act in another system rather than answer from your help content. Every tool on this list can act; the difference is where. Robylon, Decagon, Sierra, Ada and Forethought act in any system you connect, Zendesk, Freshdesk and Agentforce act from inside their own helpdesk, Gorgias acts on Shopify orders, and Parloa, Kore.ai and Cognigy act from behind the phone line.

Channels your customers use

List the channels your customers actually use today, including voice. Voice narrows the field fast: Fin sells it through sales, Agentforce Voice is English only as of October 2026, Freshdesk routes phone through a separate product, Parloa, Kore.ai and Cognigy are built for it, and Robylon includes voice phone calls from its Business plan.

Where your team works

Decide whether your human team stays in its current helpdesk. If it stays, pick an agent that runs inside it: Robylon covers Freshdesk, Zendesk, Zoho Desk, Salesforce, Vtiger, Intercom, Freshchat, SalesIQ and Gorgias, and Forethought lists 23 helpdesks and CRMs. If the helpdesk is changing anyway, the suites with their own AI replace both at once. If your agents sit in a contact center, the voice-first platforms hand over there.

Pricing at your volume

Compare at your own volume and your own resolution rate, because the billing units differ: per outcome, per resolution, per session, per interaction plus ticket, per minute and per credit. A per-outcome bill rises with every resolution; a credit bill stays flat for a given volume, so its cost per resolution falls as the agent resolves more. At 2,000 chat and email conversations a month, monthly billing and no seats:

Robylon’s figure is 2,000 conversations at about 7.5 credits each (15,000 credits): the Business 10,000-credit tier at $300 plus 5 extra 1,000-credit bundles at $25. Its per-resolution figure is the same $425 spread over fewer or more resolutions. Zendesk’s committed price of $1.50, sold on yearly billing, brings its column to $1,200.00, $1,800.00 and $2,400.00.

With seats, on published prices for 3,000 chat and email conversations a month, 60% resolved by the AI (1,800 resolutions), 3 human agents and monthly billing:

Robylon’s figure is 3,000 conversations at about 7.5 credits each (22,500 credits): the Business 10,000-credit tier at $300 plus 13 extra 1,000-credit bundles at $25, and 3 Basic seats at $19. A team that keeps the Intercom helpdesk and swaps Fin for Robylon keeps its Intercom seats and changes only the AI line: $625.00 against $1,782.00. Gorgias counts every conversation as a $0.36 ticket beyond its 2,000 included, plus $1.00 per automated interaction beyond 190. Agentforce publishes yearly prices only: on annual billing, Casey at $2 per resolution with 3 Service Cloud Core plus Contact Center Digital seats comes to about $4,410 a month. Decagon, Sierra, Ada, Forethought, Parloa, Kore.ai and Cognigy publish no prices, so they are not in the table.

Fin is the cheaper choice in some cases. Robylon’s credits are spent on every conversation, so at 3,000 conversations a month Fin’s per-outcome bill is lower below about 21% AI resolution. Voice is left out of every row, because neither Fin nor Robylon publishes a voice price.

When to stay on Fin

• You run the Intercom helpdesk and your team is fluent in it; swapping the agent alone does not justify moving the inbox.
• Your AI resolution rate stays below about 21%, or your volume is small, so $0.99 per outcome costs less than paying for every conversation.
• You want to pay nothing when a customer asks for a person, and your resolution volume is steady enough that $0.99 per outcome is predictable.
• You need the AI agent inside HubSpot Service Hub, or inside Front, Dixa or Sprinklr through Fin’s sales team, where Robylon does not run.
• Your security review needs ISO 42001, HDS or AIUC-1 certification from the AI vendor.
• Your team relies on Procedures already built and tested, and rebuilding them elsewhere would take months.

What usually drives a switch is a mix of cost and coverage: the per-outcome bill at scale, voice that needs a sales contract, or an agent that has to work inside a helpdesk Fin does not serve. If none of those applies, Fin is a reasonable place to stay.

Moving off Fin

1. Baseline the current numbers: Fin’s resolution rate, CSAT, outcomes billed by type and total monthly cost.
2. Export your knowledge sources and list every Procedure and data connector Fin uses.
3. Decide whether the Intercom helpdesk stays. If it does, connect the new agent inside Intercom; Robylon answers in Intercom chat from its Business plan, so the team keeps its inbox.
4. Connect the systems the agent must act in: order management, billing, CRM and booking.
5. Build the top intents first and test them in bulk against real past conversations.
6. Run the new agent on one channel or one queue while Fin handles the rest.
7. Compare resolution rate, CSAT and cost per resolution against the baseline, then move the remaining channels.
8. Check the minimum commitments in your Fin terms, and keep Fin available for 30 days in case you need to roll back.

Choosing a Fin alternative

Fin is a strong AI agent with a clear billing rule: $0.99 per outcome, nothing when the customer asks for a person, and deep ties to the Intercom helpdesk. For a team that runs Intercom and resolves a predictable volume, it remains a sensible choice, now under Salesforce ownership.

Move when the per-outcome bill, the voice terms or the helpdesk you run stop fitting. Decagon and Sierra suit enterprises buying through sales, Forethought suits teams keeping their helpdesk, Agentforce suits Service Cloud teams, Zendesk, Freshdesk and Gorgias suit teams staying on those tools, and Parloa, Kore.ai and Cognigy suit contact centers that start with the phone. Robylon suits teams that want the agent to take the action a ticket needs, run every channel from one setup and fit the stack they already run, and its Starter plan is free to try.