Everything Robylon has published on AI support for logistics, shipping and delivery: tracking, damage claims and delivery exceptions over email, and answering "where is my order?" on email and WhatsApp.
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Logistics email is dominated by tracking queries and delivery exceptions. AI resolves 70-80% of these instantly by connecting to TMS and carrier APIs in real time.
"Where is my order?" accounts for 35–45% of e-commerce email tickets. This deep dive shows how AI auto-resolves WISMO emails by parsing 50+ phrasings, extracting order IDs, querying your OMS, and delivering real-time tracking data — with a 90–95% resolution rate.
"Where is my order?" is the single most common message any support team gets on WhatsApp. This walks through how an AI agent actually resolves it end to end, from reading a vague message to pulling live tracking, and where it should stop and escalate.
