Ecommerce brands need fast, accurate, and always-on customer support across chat and email. Robylon’s AI chatbots unify these experiences, delivering instant responses that feel personal while automating the bulk of support requests.
How Robylon’s AI Chatbots Deliver Smarter Ecommerce Live Chat and Email Support
| Feature |
Why it matters |
How Robylon delivers |
| Omnichannel Support |
Unifies chat and email so customers get consistent help wherever they reach out. |
Robylon connects seamlessly to Zendesk, Freshdesk, Gmail, and major ecommerce platforms like Shopify, WooCommerce, and BigCommerce for a single, AI-powered experience across live chat, email, and social channels. |
| Automation of Repetitive Tasks |
Frees up human agents by handling FAQs, order tracking, returns, and refunds automatically. |
Handles up to 80% of support volume—responding to “Where’s my order?”, checking refund eligibility, and suggesting products in real time. |
| Knowledge Base Integration |
Improves answer accuracy and ensures consistent tone and context. |
Connects to your knowledge base or docs instantly and uses generative AI to reply with brand-aligned answers, improving quality with every interaction. |
| Smart Escalation |
Ensures complex issues are transferred to the right human agent. |
AI identifies intent, captures context, and routes tickets or conversations with all prior data intact for seamless handoff. |
| Deep Ecommerce Integrations |
Lets bots access real-time data like order info, product availability, and shipping updates. |
Integrates with order management, inventory, and payment systems to perform live lookups, trigger refunds, and schedule returns. |
| Localization and Multilingual Support |
Delivers personalized assistance across geographies. |
Supports 40+ languages, ensuring local tone and phrasing across chat and email interactions. |
| Analytics & QA Tools |
Tracks automation success and identifies areas for improvement. |
Provides real-time analytics and conversation QA to measure resolution rates and optimize agent performance. |
| Predictable Pricing |
Allows teams to scale affordably. |
Transparent, tier-based plan—starting free, with pay-as-you-grow options for startups to enterprise. |
Why Ecommerce Teams Choose Robylon
- Resolve 80%+ chat and email tickets automatically
- Cut average response time by over 90%
- Integrate with 25+ systems like Amazon Connect, Shopify, Big Commerce and Woo Commerce
- Stay compliant with SOC 2, GDPR, and HIPAA standards
Robylon AI chatbots don’t just respond, they act. From verifying customers and checking shipments to triggering returns and updating CRM data, they transform reactive support into proactive customer care.
FAQs
How long does setup take?
Most ecommerce teams go live within minutes - just connect your helpdesk, import your knowledge base, and Robylon starts handling real customer conversations instantly.
Can Robylon handle both live chat and email tickets simultaneously?
Yes. Robylon unifies both channels in one interface, ensuring AI and human agents share the same context and conversation history.
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Dinesh Goel
Chief Executive Officer
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