WhatsApp AI Support | Robylon AI

Support platform for truly customer centric orgs. Works standalone or integrates with your existing helpdesk.

Robylon for WhatsApp

Resolve over 90% of WhatsApp queries instantly with Robylon’s AI agents. No hold times, no app downloads, no friction - just fast, accurate support on the world’s #1 messaging platform.

3B+

WhatsApp Users

98%

Open Rate

<5 sec

First Response

3B+

WhatsApp Users

98%

Open Rate

<5 sec

First Response

Trusted by top companies

Why WhatsApp

Your customers are tired of waiting. And switching channels.

Traditional support channels create friction at every step. Customers want help where they already spend their time - not on a portal they’ll never visit again.

Phone queues
drain patience

Customers sit on hold for 10-15 minutes, get transferred between departments, and repeat their issue three times. The result: frustrated customers and overwhelmed agents.

65% of consumers say long hold times are their #1 frustration with support.

Email disappears
into a void

The average first response time for email support is 12+ hours. By then, the customer has already churned, posted a negative review, or called your phone line anyway.

4-12 hours average email first response time in B2C.

Web chat vanishes when
they leave

Customers start a chat, get distracted, close the tab - and the entire conversation is lost. There’s no way to follow up, no persistent thread, no async convenience.

42% of customers prefer messaging over any other support channel.

Robylon’s AI Agent on WhatsApp

Not just a chatbot. An AI agent that actually resolves

Robylon deploys a production-grade AI agent natively on WhatsApp - one that understands context,
takes actions, and speaks your customer’s language.

Context-aware conversations

The AI agent pulls real-time data from your CRM, order system, and knowledge base to answer accurately - not with generic FAQ responses.

Multilingual, supports 40+ languages

Detects language per-turn and responds fluently in English, Spanish, Portuguese, Hindi and regional languages. Built for global audiences.

Instant resolution, not just replies

Triggers actions - cancel orders, initiate refunds, book appointments, send tracking links - directly from the WhatsApp conversation. No portal needed.

Seamless human handover

When a query needs a human touch, Robylon routes to the right agent with full conversation context - no repetition, no cold transfers.

Rich media support

Images, PDFs, videos, buttons, voice notes, and list menus - plus document verification, product catalogs, and visual troubleshooting, all within chat.

Use Cases

WhatsApp AI that works across every industry

From order tracking to appointment booking, Robylon handles the use cases that matter most to your customers.

E-commerce & D2C

Post-purchase support on autopilot

Handle 80% of your customer queries without a single agent - from “where’s my order” to returns and exchanges.

Order tracking & delivery updates

Return/exchange initiation

Refund status checks

Product recommendations

Abandoned cart recovery

Fintech & Banking

Secure, instant financial support

Answer account queries, guide KYC, and handle disputes securely within WhatsApp’s encrypted environment.

Account balance & statement requests

KYC document collection

Transaction dispute resolution

Investment portfolio queries

Loan status & EMI reminders

Healthcare

Patient engagement, simplified

Book appointments, send prescription reminders, and collect patient documents - reducing call volumes by up to 50%.

Appointment booking & rescheduling

Prescription refill reminders

Lab report delivery

Insurance verification

Post-visit follow-up

Edtech

Student support that scales

Answer admission queries, share course details, and guide enrollment across time zones and languages.

Course & program information

Application status tracking

Document submission reminders

Fee payment assistance

Visa & scholarship guidance

Media & Entertainment

Audience engagement at scale

Manage subscriber support, recommendations, & accounts on WhatsApp to boost engagement & reduce churn.

Subscription & plan management

Content discovery & recommendations

Playback & technical troubleshooting

Regional language support

Contest participation & live event updates

Real Estate & Services

Lead qualification on WhatsApp

Qualify inbound leads, schedule site visits, and send property details - converting WhatsApp conversations into revenue.

Property/service inquiries

Site visit scheduling

Document collection & verification

Payment reminders

Post-service feedback

How It Works

Go live on WhatsApp in 3 days

No complex API setup. No months-long implementation. Robylon handles the WhatsApp Business
API integration so you can focus on what matters - your customers.

Connect your number

Link your WhatsApp Business number to Robylon. We handle the Business API provisioning, Meta verification, and template approvals.

~30 minutes

Configure your AI agent

Upload your knowledge base, connect your CRM/ticketing tools, set escalation rules, and define your brand voice and response guidelines.

~2 hours

Test & refine

Run test conversations, review AI responses in real-time, fine-tune edge cases, and approve the agent for production. Our team helps you every step.

~2 days

Go live & optimize

Launch to your customers. Monitor the analytics dashboard, track resolution rates and CSAT, and continuously improve with KB gap insights.

Ongoing

Platform Features

Everything you need to run WhatsApp support at scale

Robylon isn’t just a WhatsApp pipe. It’s a full AI support platform purpose-built for messaging-first teams.

AI Auto-Resolution

Resolve common queries end-to-end without human help. Handle order status, FAQs, policy questions, and more.

Unified Inbox

Manage WhatsApp, web chat, voice, and email conversations in a single agent dashboard with full context.

Analytics Dashboard

Track bot resolution rate, handle time, CSAT, chat dispositions, and agent performance - in real time.

Smart Routing

Route conversations to the right team based on topic, language, priority, and business hours - automatically.

Interruption Handling

Handle off-topic turns, multiple questions, and callbacks without losing context or threads.

CRM Integrations

Connect CRMs and APIs to sync tickets, contacts, and conversation history seamlessly.

Proactive Campaigns

Send order updates, payment reminders, and re-engagement broadcasts using approved templates.

Multimedia Handling

Process multimedia, contacts, and locations with transcription, text extraction, and personalized responses.

Omnichannel

WhatsApp doesn’t live in a silo. Neither should your support.

Every WhatsApp conversation feeds into the same Robylon inbox as your chat, voice, and email. One customer, one thread, regardless of channel.

Single customer view

Every interaction - whether it started on WhatsApp, moved to a call, or became a ticket - lives in one unified timeline. Agents never ask “can you repeat that?”

Cross-channel handover

A customer starts on WhatsApp but needs to escalate to a call? Robylon transfers the full context - no repetition, no cold starts, no frustrated customers.

Consistent AI across channels

The same AI agent, the same knowledge base, the same brand voice - whether the customer reaches you on WhatsApp, web chat, or any other channel.

Featured Case Study

Real results from  real customers

40% higher conversions: Healthify’s Success Story with Robylon

HealthifyMe makes day to day health management easy for its users. It offers personalized health guidance through their AI chatbot named Ria. It also provides personalized diet, workout suggestions as well as access to expert coach guidance.

40%

Growth in conversions

2x

Increase in Customer Engagement

Customers reviewing loan documents with a financial advisor, showing 25% higher collections via Robylon AI voice agents.

Enterprise-grade security, built in

WhatsApp provides end-to-end encryption by default. Robylon adds enterprise security layers on top — data handling policies, access controls, and compliance certifications to meet the requirements of regulated industries.

End-to-End Encryption

All data in transit and at rest is protected with industry-standard AES-256 encryption. Your customer conversations and business data never travel unprotected.

GDPR Ready

Fully aligned with EU data protection regulations, including consent management and data subject rights. Your customers' personal data is handled with the care and transparency they deserve.

SOC 2 Compliant

Independently audited to meet rigorous standards for security, availability, and confidentiality. Trust backed by proof, not just promises.

Role-Based Access Control

Control who can create playbooks, edit messaging, publish agents, and view analytics. Separate workspaces by region, brand, or business unit where needed.