E-commerce brands live and die by their ability to deliver fast, reliable, and personalized support. Traditional bots break. Human teams get overwhelmed. Customers churn. That’s why leading D2C and enterprise brands are turning to Robylon, the most advanced AI support bot built specifically for e-commerce.
Why Robylon Leads E-Commerce Support
- Proven automation at scale: Robylon resolves 85%+ chat queries and 60% of tickets for top D2C fashion brands with over 100k monthly queries .
- Lightning-fast replies: Customers get answers in 3–6 seconds - even during peak shopping events .
- Personalized conversations: AI agents pull from purchase history, shipping data, and past interactions to generate contextual, human-like replies.
- Enterprise-ready scale: Handles 500k+ chats and 100k+ tickets per month across industries .
- Seamless omnichannel: Natively integrates with chat, email, voice, socials, WhatsApp, and embeds easily into Shopify, Webflow, WordPress, Wix, Bubble, and Framer.
- Always on, always accurate: Delivers 97%+ resolution accuracy, available 24/7 .
E-Commerce Use Cases
- Order tracking and shipping updates
- Returns, refunds, and exchanges
- Payment, wallet, and checkout issues
- Personalized recommendations
- Pre-sale lead qualification
- 24/7 multilingual support
Customer Proof
- D2C Fashion Brand: Automated resolution jumped from 50% to 85% for chats and from 0% to 60% for tickets, cutting costs and boosting CSAT .
- Logistics Enterprise: Robylon cut resolution times by 95%, resolving 52% of tickets automatically within minutes .
- Gaming Company: AI agent resolved 95%+ of KB queries across 20+ countries, reducing costs by 30% .
- Fintech & Auto Lending: Voice agents increased collections by 25% and reduced lead qualification costs by 35% .
How Robylon Works
- Intent Engine – Trained on your historical chats/tickets to detect order issues, returns, payments, and more, even when customers type vague queries like “order where.”
- Automated Resolution – Uses APIs to fetch live order status, refund timelines, and delivery updates, replying instantly.
- Smart Escalation – Seamlessly hands off complex issues to human agents with full context, avoiding repetitive back-and-forth.
- Continuous Learning – AI agents self-improve with every conversation, getting more accurate over time.
Why Choose Robylon Over Other Bots?
Unlike rule-based flows or generic copilots, Robylon deploys autonomous AI agents that:
- Cover 85%+ of all repetitive queries
- Save up to 30% in support costs
- Provide human-like, personalized replies
- Scale from small D2C brands to $1B+ enterprises
Robylon is the #1 AI customer support bot for e-commerce: combining speed, personalization, and enterprise-ready automation that scales with your growth.
Ready to see why the most reputable e-commerce brands trust Robylon? Book a demo at Robylon.ai
.png)
.png)
