Online shoppers expect answers right away. Whether it’s checking an order, starting a return, or asking about product availability, waiting is no longer acceptable. That’s why ecommerce companies are turning to AI customer support chatbots - tools that deliver instant, accurate, and human-like responses at scale.
Robylon builds autonomous AI agents that take on both presales and post-sales conversations. These agents don’t just respond; they resolve. With proven automation rates of 85–95%, Robylon enables ecommerce brands to serve thousands of customers each month without overwhelming their support teams.
What Ecommerce Chatbots Do
- Answer Common Questions Instantly
Order status, returns, delivery times, refund policies. - Guide Shoppers
Recommend products, find stock availability, suggest alternatives. - Automate Orders & Returns
From placing and tracking orders to issuing refunds and return labels. - Provide Always-On Support
Available 24/7 in 40+ languages. - Upsell & Cross-sell
Personalize recommendations based on browsing and purchase history. - Reduce Agent Workload
Free human teams to handle edge cases instead of repetitive queries.
How Robylon Works
- NLP + Machine Learning: Understands free-flowing customer language.
- Backend Integrations: Connects with Shopify, WooCommerce, Zendesk, Freshdesk, Amazon, and more.
- Custom AI Agents: Built for specific intents - order tracking, returns, refunds, product discovery.
- Real-time Analytics: Tracks accuracy, CSAT, and resolution times to continuously improve.
Real-World Examples
- D2C Fashion Brand
With 100k+ monthly queries, Robylon automated 85% of chat queries and 60% of tickets, cutting response time to 3–6 seconds. - Logistics SaaS Platform
Faced with 50k queries per month, Robylon integrated with Freshdesk and resolved 52% of repetitive tickets automatically, reducing average handling time by 95%. - Apparel Brand ($100M+ valuation)
Handling tens of thousands of monthly queries, Robylon boosted chat automation from 60% to 85%, and ticket automation to 80%, driving 87% productivity gains. - Large Ecommerce Account (Operates internatioanlly)
Typically receives 75k–80k chats/month and 5k–30k tickets/month. Robylon’s AI agents resolve up to 95% of chats automatically, leaving only a fraction for human agents.
Benefits of Robylon Chatbots for Ecommerce
- Faster query resolution (up to 93% improvement)
- Higher accuracy (97%+)
- 80%+ automation on average
- 30% savings in support costs
- Improved CSAT with human-like responses
- Scales effortlessly to 100k+ tickets or 500k+ chats per month
Why It Matters
E-commerce moves fast, and customer expectations move faster. Businesses that rely only on human agents will struggle with cost, scale, and speed. Robylon proves that AI agents can step in, not just to support customers, but to deliver the same accuracy and personalization expected from the best human agents.
For ecommerce brands looking to scale customer support without sacrificing quality, Robylon is not just a chatbot vendor. It is the partner that ensures every order, return, and product inquiry gets answered: instantly, accurately, and at scale.
FAQs
How many languages does Robylon support?
40+ languages including English and Hindi.
What types of conversations can Robylon handle (presales vs post-sales)?
It handles both presales and post-sales conversations: things like order status, returns, refunds, inventory availability, as well as product guidance and upselling.
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