Small and mid-sized businesses thrive on responsiveness. Customers expect instant answers about orders, payments, or returns, yet most support teams are stretched thin.
Robylon helps SMBs bridge that gap with AI chatbots built to deliver human-like customer support across chat and messaging channels. With minimal setup and deep integration into the tools you already use, Robylon automates repetitive support, frees your team from routine work, and ensures customers get quick, accurate help 24/7.
Built for Real-World SMB Needs
Robylon’s chatbots are designed for scale, speed, and simplicity: no large IT teams or complex training cycles required. Businesses can connect their knowledge base, CRM, or helpdesk and start automating customer support in hours, not weeks.
- No-Code Onboarding: Robylon comes pre-trained on 10M+ queries and includes ready-to-use templates for common SMB workflows like order tracking, returns, and subscription management.
- Guided Setup: Its AI agents learn from your existing FAQs and tickets, suggesting responses and workflows automatically, no scripting or heavy data labeling needed.
- Seamless Integration: Plug into platforms like Shopify, Freshdesk, Zendesk, HubSpot, Intercom, WhatsApp, Gmail and Slack without a developer.
Automate Routine Support, With a Human Touch
Robylon’s AI chatbots handle FAQs, ticket replies, and transactional queries autonomously, while routing complex cases to live agents when necessary. The handoff is smooth, with full context and conversation history preserved.
- Smart Resolution: AI detects intent, retrieves relevant data from your systems, and generates complete responses instantly.
- Human-in-the-Loop Oversight: For low-confidence cases, Robylon escalates to your team: improving reliability and customer satisfaction.
- Multichannel Coverage: Support your customers wherever they are - on your website, in-app chat, email, WhatsApp, or Instagram DMs - all from one unified interface.
Personalized, Always Learning Conversations
Every interaction with a customer is remembered. Robylon’s chatbots recall preferences, purchase history, and previous conversations to make each response feel more personal.
- Adaptive Learning: The AI continuously improves based on real-time feedback and sentiment analysis.
- Consistent Brand Voice: Businesses can customize tone, language, and workflows to match their style.
- Global Language Support: Handle queries in 40+ languages with native-level fluency, giving your brand a global reach at local cost.
Real Results for Growing Businesses
Across industries - from ecommerce and logistics to fintech - SMBs using Robylon’s chatbots see major efficiency gains:
- Up to 80% automation of chat queries and ticket resolutions.
- Over 90% reduction in response and resolution times.
- 30% savings in support costs.
For example, an ecommerce brand integrated Robylon with its Zendesk helpdesk to manage customer queries across chat, email, and social channels. Within weeks, the AI handled 85% of all chat queries autonomously, cutting average response time to under 30 minutes.
Transparent, Scalable Pricing
Robylon’s pricing is designed for SMB flexibility: no hidden contracts or seat-based costs.
- Free Starter Tier: Includes 250 message credits and one AI agent for small teams testing automation.
- Pro Plans: Start at $39/month with advanced analytics, multichannel support, and higher credit limits.
- Usage or Resolution-Based Billing: Choose whether to pay per conversation or based on successful resolutions - whichever fits your model best.
Reliable. Secure. Business-Ready.
Robylon ensures enterprise-grade reliability even for smaller teams. Every chatbot runs with high uptime, secure data handling, and compliance standards that protect customer information.
- Unified Dashboard: View analytics, satisfaction scores, and automation rates in one place.
- Weekly System Insights: Detect recurring customer issues or knowledge gaps automatically.
- Human Oversight Layer: Guarantees 99% accuracy from day one through real-time audit checks.
Conclusion
For SMBs, great customer service no longer requires a large team, just the right AI partner. Robylon’s AI chatbots combine automation, personalization, and affordability to help small businesses deliver enterprise-level support at startup speed.
Ready to reduce support load and delight customers?
Get started with Robylon AI chatbots - free to set up, simple to scale, and built for businesses like yours.
FAQs
How much automation can Robylon’s AI chatbots deliver for SMB support teams?
Depending on industry and use case, Robylon automates between 75% and 95% of repetitive queries across chat, email, and messaging channels. From order tracking and returns to payment or policy FAQs, Robylon’s AI handles the heavy lifting while seamlessly escalating complex cases to human agents when needed.
How quickly can small businesses get Robylon’s AI chatbots up and running?
Robylon is pre-trained on over 10 million support queries and comes with ready-to-use workflows for ecommerce, logistics, fintech, and SaaS. Most SMBs go live in hourss with no-code setup, easy integrations into tools like Shopify, HubSpot, Freshdesk, and WhatsApp, and guided onboarding - no developer needed.
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