Fin answers FAQs. resolves the whole ticket.
Go beyond knowledge-base replies with user-specific answers,
actions, and multi-channel support.
Why Fin isn’t enough
Compare ROI
Use cases
Who is this for?
Dive into a detailed feature comparison and discover why switching from Intercom Fin to Robylon makes sense.
Choose Robylon if…
Your users ask account-specific questions (orders, refunds, KYC, claims, renewals).
You need the agent to take actions (update status, raise tickets, schedule callbacks).
You run support on multiple channels (chat + tickets + WhatsApp + voice).
You want high automation without changing your existing helpdesk.
Choose Intercom Fin if…
You are already all-in on Intercom.
Most questions are repetitive, policy, or FAQ type.
You want outcome-based pricing per resolution. (intercom.com)
You want an AI Agent that uses Fin AI Engine sources like help center articles, PDFs, public URLs, and past conversations. (intercom.com)
Limitations
4–6 places Fin typically falls short
Dive into a detailed feature comparison and discover why switching from Intercom Fin to Robylon makes sense.
Account + policy in the same query
Users mix “policy” + “my account”. Robylon pulls knowledge + user data to respond end-to-end.
Actions, not answers
Some tickets need updates, refunds, reschedules. Robylon can trigger workflows and complete actions.
Multi-channel continuity
Conversations move across channels. Robylon keeps context across chat, tickets, WhatsApp, and voice.
Integration depth
Support needs CRM, order, KYC, loan, claims systems. Robylon connects systems so the agent can verify and resolve.
Voice-first teams
If calls are a major support channel, Robylon voice agents can automate and hand off cleanly.
Operational analytics
Robylon focuses on automation rate, deflection, AHT reduction, cost savings, and human handoff quality.
Comparison
Robylon Vs Intercom Fin
Dive into a detailed feature comparison and discover why switching from Intercom Fin to Robylon makes sense.
Primary strength
Full-stack support automation: answers + user data + actions
AI agent that resolves queries using Fin AI Engine sources (intercom.com)
Knowledge sources
KB + SOPs + APIs + CRM + DB + tickets + custom docs
Can use help center articles, PDFs, public URLs, past conversations (intercom.com)
Channels (documented)
Chat + tickets + WhatsApp + voice + email (omnichannel)
Can be deployed in Messenger and Email (intercom.com)
Pricing model
Platform pricing + usage (position as predictable at scale)
$0.99 per resolution (outcome-based) (intercom.com)
Best for
Teams needing high automation across channels and systems
Intercom-first teams with high FAQ volume
Best for
Full-stack support automation: answers + user data + actions
Full-stack support automation: answers + user data + actions
Best for
Full-stack support automation: answers + user data + actions
Full-stack support automation: answers + user data + actions
Best for
Full-stack support automation: answers + user data + actions
Full-stack support automation: answers + user data + actions
Best for
Full-stack support automation: answers + user data + actions
Full-stack support automation: answers + user data + actions
Best for
Full-stack support automation: answers + user data + actions
Full-stack support automation: answers + user data + actions
Primary strength
Full-stack support automation: answers + user data + actions
AI agent that resolves queries using Fin AI Engine sources (intercom.com)
Knowledge sources
KB + SOPs + APIs + CRM + DB + tickets + custom docs
Can use help center articles, PDFs, public URLs, past conversations (intercom.com)
Channels (documented)
Chat + tickets + WhatsApp + voice + email (omnichannel)
Can be deployed in Messenger and Email (intercom.com)
Pricing model
Platform pricing + usage (position as predictable at scale)
$0.99 per resolution (outcome-based) (intercom.com)
Best for
Teams needing high automation across channels and systems
Intercom-first teams with high FAQ volume
Primary strength
Chat + tickets + WhatsApp + voice + email (omnichannel)
Can be deployed in Messenger and Email (intercom.com)
Knowledge sources
Chat + tickets + WhatsApp + voice + email (omnichannel)
Can be deployed in Messenger and Email (intercom.com)
Channels (documented)
Chat + tickets + WhatsApp + voice + email (omnichannel)
Can be deployed in Messenger and Email (intercom.com)
Pricing model
Chat + tickets + WhatsApp + voice + email (omnichannel)
Can be deployed in Messenger and Email (intercom.com)
Best for
Chat + tickets + WhatsApp + voice + email (omnichannel)
Can be deployed in Messenger and Email (intercom.com)
Testimonials
Customers trust Robylon over Intercom
Teams across industries choose Robylon for its reliability, performance, and customer-first approach.
“Robylon delivers exactly what we need without unnecessary overhead. Our support team became more efficient within weeks.”
Priya Mehta
Techly Labs
Robylon gave us better automation, faster support, and clearer insights compared to Intercom Fin. Setup was smooth and results were immediate.
Ankit Sharma
CloudNova
Since moving to Robylon, response times are down and customer feedback has been overwhelmingly positive.
Sneha Iyer
FlowStack
After moving to Robylon, our support workflows became faster and more consistent across channels.
Rahul Verma
ShopEase
Why Robylon
What makes Robylon the best Support AI agent?
Robylon combines intelligence, automation, and deep system integrations to deliver faster resolutions and better customer experiences.
Answer the basics from your knowledge
Train Robylon on your help center + internal SOPs to deflect repetitive queries.
Resolve user-specific questions
Connect CRMs, order systems, KYC, claims, and internal tools so answers are personalized.
Take actions and close the loop
Automate updates, tickets, refunds, reschedules, and escalations with clean handoffs.
Stay compliant and in control
Maintain visibility and governance with approval flows, audit logs, and human-in-the-loop controls.
Trusted by top companies
Impact
Typical outcomes teams drive with Robylon
Teams that add Robylon AI sales agents see more qualified pipeline, better conversion, and faster speed to-lead - without expanding headcount.
70–80%
Automation
on common support intents
60%
lower AHT
on assisted tickets
30-40%
cost savings
on common support intents
Frequently Asked Questions
Get quick, detailed answers to help you make the most of our platform.
Can Robylon work if we already use Intercom?
What does “resolution” mean for Fin billing?
How does Robylon handle user-specific queries securely?
Can we start with one channel and expand?
What integrations do you support?
How do you measure automation and quality?
Superior customer support starts with a 30 min chat
Stay ahead of the curve & Unlock 10x better Customer Experience using Robylon
