In ecommerce, customers expect instant answers to “Where’s my order?”, easy returns, and seamless product discovery. Robylon’s autonomous AI agents make this possible, resolving queries across chat, tickets, voice, and email with unmatched speed and accuracy.
Why Ecommerce Brands Choose Robylon
- Real-time order tracking: Customers get instant updates, delivery confirmations, or address changes.
- Automated returns & refunds: AI handles eligibility checks, pickup scheduling, and refund workflows without human effort.
- Smarter product discovery: Natural language search suggests in-stock items, size availability, and alternatives to boost conversions.
- Hyper-personalized responses: AI leverages purchase history and past interactions for context-aware replies in 40+ languages.
- Seamless integrations: Works with Zendesk, Freshdesk, Shopify, WooCommerce, Amazon, BigCommerce, Intercom, WhatsApp, Instagram, and more .
Proven Impact for Ecommerce
- 85% chat resolution rate, 60% ticket resolution rate for a D2C fashion brand .
- 80% automated resolution with 93% faster response times across ecommerce workflows .
- 30% cost savings on customer support operations .
- 24/7 global support with a local feel, ensuring customers never wait.
Built for Scale, Built for Accuracy
Robylon processes 500k+ chats and 100k+ support calls monthly for fast-growing companies worldwide. With 97% resolution accuracy and real-time analytics, ecommerce brands trust Robylon to deliver both automation and insight.
Superior ecommerce support starts with a 30-minute chat.
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