Customer support is changing faster than ever. Traditional ticketing systems and rule-based automations could only solve about 30% of queries, leaving teams overwhelmed and customers frustrated. Robylon is driving the next generation of customer experience with autonomous AI agents that resolve queries end-to-end - faster, more accurately, and at lower cost.
Why Customer Support Needs AI Agents
- High volumes, rising expectations: From ecommerce order tracking to fintech KYC checks, support teams face thousands of repetitive queries every day.
- Rule-based limits: Legacy bots often break on edge cases, forcing human takeover.
- Human costs: Hiring and training large support teams is expensive and inefficient.
Robylon AI agents solve these challenges by handling both pre-sales and post-sales conversations, across chat, email, voice, and ticketing systems, with accuracy that rivals human agents.
Explore the wide range of integrations available that make this possible.
How Robylon AI Improves Support
- Autonomous Resolution
- Resolves 85%+ of customer queries end-to-end without human intervention.
- Reduces average resolution time by 93%.
- Achieves 97% accuracy on customer queries .
- Cost Efficiency
- Cuts support costs by 30% or more.
- Flexible pricing: pay per resolution or usage-based, ensuring value is tied to real outcomes .
- Always Available
- Operates 24/7 across time zones.
- Handles peaks in query volume without scaling human staff.
- Seamless Integrations
- Connects to Freshdesk, Zendesk, Slack, Google Sheets, OMS/WMS systems, and 20+ other channels.
- Works across chat widgets, email, social, and voice
- Human‑in‑Loop Accuracy
- Maintains 99% accuracy from Day 1, with auto‑correcting LLM audits and oversight.
- Agents become smarter the more they interact
Real Results Across Industries
- E‑commerce: Responds proactively to “Where’s my order?” queries, handles returns, refunds, and product suggestions with ease
- Logistics: Enables instant shipment tracking, quotes, proof‑of‑delivery retrieval, and issue resolution with up to 80% automation, 93% faster resolution, and 30% cost savings. Learn more.
- Fintech: Provides real‑time transaction info, EMI reminders, card blocking, fraud alerts, and KYC workflows - at scale, securely; check out Fintech .
- Gaming: Keeps players in the game with fast resolution of login issues, in‑game purchases, bug reports, and gameplay questions - see how at Gaming .
- SaaS: Powers smooth onboarding flows, self‑service billing, feature questions, and bug triage - learn more at SaaS .
- Crypto: Delivers instant wallet support, KYC onboarding, 2FA resets, gas‑fee explanations, and token support - see Crypto for specifics .
Why Enterprises Choose Robylon
- Scalable & Secure: Supports hundreds of thousands of chats, tickets, and calls monthly with full GDPR & SOC 2 compliance.
- Enterprise‑ready: Trusted by top brands across logistics, e‑commerce, and fintech.
- Self‑improving agents: Adaptive AI that continues to perform even on new or complex scenarios.
- No‑code setup: Launch in days with pre‑trained models; no PhD required.
The Future of Customer Experience
Robylon represents a generational shift in customer support: from rule-based bots to autonomous AI agents. Support teams are empowered to focus on high-value interactions, while Robylon expertly handles the rest, delivering happier customers, leaner teams, and stronger business results.
Ready to experience the transformation? Start with a 30-minute conversation or head to the blog for more on AI agents and support automation.
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