AI-powered customer service bots with phone capabilities are designed to handle voice-based interactions end-to-end: listening, understanding, and resolving customer issues just like a human agent would.
Robylon brings this vision to life by combining advanced speech recognition, natural language understanding, and deep system integrations to automate inbound and outbound calls at scale.
Key Capabilities
Inbound call handling - Answers customer calls instantly, identifies purpose, and resolves frequent requests such as order tracking or refund status.
Outbound calling - Initiates proactive follow-ups like payment reminders, appointment confirmations, or delivery updates.
Smart routing - Transfers complex issues to human agents with full conversation history and intent context.
Multilingual understanding - Supports over 40 languages, auto-detecting and responding in the caller’s preferred one.
Real-time analytics - Monitors intent trends, sentiment, and first-call resolution rate to improve agent and bot performance.
Continuous learning - Learns from new data and feedback, refining future conversations automatically.
Why Robylon
- Built-in integrations with leading voice and CRM platforms such as Aircall, Amazon Connect, Zendesk, Salesforce, Shopify, and Zoho.
- Secure by design: Robylon is fully compliant with SOC 2, GDPR, HIPAA, and CPRA standards.
- Omnichannel AI foundation: Unified platform for chat, email, WhatsApp, Instagram, and voice.
- Proven results: Businesses have achieved up to 80% automation and 90% faster resolution times using Robylon’s AI agents.
Get Started
Robylon’s voice-enabled bots can be deployed within minutes: no code, no complex setup. Connect your telephony or CRM system, define a few intents, and your AI phone support goes live.
→ Start free at Robylon.ai
FAQs
Can Robylon’s AI phone bots integrate with my existing systems?
Yes. Robylon connects with major CRMs, ticketing tools, and telephony platforms including Aircall, Amazon Connect, Zendesk, Salesforce, Shopify, and Zoho. This integration allows the AI to access live account data, update records, and automate full workflows, from verifying users to processing returns or payments.
How does Robylon’s AI phone bot understand and respond to callers naturally?
Robylon uses advanced speech recognition (ASR) to transcribe spoken input in real time and natural language understanding (NLU) to interpret the customer’s intent. Its text-to-speech (TTS) system then responds in a lifelike, conversational tone, creating a seamless, human-like call experience.
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