Ecommerce businesses are scaling faster than ever, and customer expectations are higher than before. Shoppers want instant answers to queries about orders, returns, refunds, and product recommendations. That’s why many companies now rely on AI chatbots for ecommerce customer support to provide 24/7, accurate, and scalable assistance without overwhelming human teams.
Here’s a list of the top AI chatbots for ecommerce in 2025, with features, use cases, and why they stand out.
1. Robylon – Best AI Chatbot for Ecommerce
Robylon is an autonomous AI agent platform that automates ecommerce support across chat, tickets, email, and voice. It is trusted by leading brands like Fitmint, Teachmint, Seekho, SuprSend, and Topmate.
Key Features:
- Pre-built ecommerce workflows (order tracking, returns, refunds, cancellations, product recommendations)
- Automates up to 85% of chat queries and 60% of tickets
- Seamless integration with Zendesk, Freshdesk, Shopify, BigCommerce, WooCommerce, WhatsApp, and more
- Multilingual support in 40+ languages for global ecommerce brands
- Analytics and QA tools to measure accuracy and customer satisfaction
Use Case Example:
A D2C fashion brand automated 85% of chats and 60% of tickets with Robylon, reducing response times to just a few seconds.
2. Tidio
Tidio is a popular chatbot platform for small and mid-sized ecommerce businesses. It combines live chat with AI automation to handle FAQs and order tracking queries.
Key Features:
- Easy Shopify and WordPress integration
- Conversational AI with custom triggers
- Free plan available
Best For: Brands starting with automation and needing a budget-friendly option.
3. Zendesk Answer Bot
Part of the Zendesk ecosystem, Answer Bot is designed to work seamlessly with Zendesk Support.
Key Features:
- Automates ticket deflection
- Strong knowledge base integration
- Ideal for existing Zendesk users
Best For: Enterprises already invested in the Zendesk support stack.
4. Drift
Drift is known for conversational marketing but also offers ecommerce support automation.
Key Features:
- Lead qualification + customer support
- Personalized recommendations
- Strong for B2B ecommerce
Best For: Ecommerce companies balancing sales and customer support.
5. Intercom Fin
Intercom’s AI chatbot, Fin, uses LLM technology to provide real-time answers.
Key Features:
- Uses GPT-powered answers
- Multi-channel support (website, app, email)
- Integrated with Intercom’s CRM and workflows
Best For: High-growth startups and mid-market ecommerce brands.
6. Gorgias
Built specifically for ecommerce, Gorgias integrates tightly with Shopify, Magento, and BigCommerce.
Key Features:
- Ecommerce-first workflows (refunds, returns, order status)
- Strong automation templates
- Shopify-native integration
Best For: Shopify and Magento brands that want native ecommerce support.
7. Freshdesk Freddy AI
Freshdesk’s Freddy AI automates customer support across email, chat, and voice.
Key Features:
- Ticket classification and resolution
- Knowledge base automation
- Multi-channel support
Best For: Enterprises that need a scalable omnichannel support suite.
8. ManyChat
ManyChat specializes in ecommerce automation through social channels like Instagram, Facebook Messenger, and WhatsApp.
Key Features:
- Chatbot automation for social commerce
- Supports marketing campaigns
- Easy to use for SMBs
Best For: D2C brands relying heavily on social media for sales.
9. Ada
Ada focuses on customer experience automation for enterprises.
Key Features:
- Personalized responses using AI
- API-driven integrations
- Enterprise-grade scalability
Best For: Large retailers and ecommerce marketplaces.
10. LivePerson
LivePerson offers conversational AI for large ecommerce and retail enterprises.
Key Features:
- Voice + chat automation
- AI-powered personalization
- Global enterprise focus
Best For: Big enterprises needing complex customer support automation.
Comparison Table
Here’s a quick comparison of the top ecommerce AI chatbots:
Bottom Line
AI chatbots are now essential for ecommerce support, and Robylon stands out as the most complete solution - automating up to 85% of queries, cutting costs by 30%, and boosting customer satisfaction with lightning-fast, multilingual responses.
👉 Explore more about Robylon
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