G2 Winter 2026: 31 Badges, a #1 Spot, and a Lot More for Robylon Customers
AI-powered CX platform recognized for customer service automation, conversational support, speech analytics, and customer self-service
TL;DR
Robylon has earned 31 badges in the G2 Winter 2026 Reports, including the #1 ranking in the Asia Pacific Regional Grid® Report for Multilingual Customer Support. This recognition spans five major categories: customer service automation, conversational support, multilingual customer support, speech analytics, and customer self-service. Reflecting the platform's growing adoption among CX and support teams.
G2 is the world's largest software marketplace, with rankings based entirely on authentic reviews from verified users. For businesses evaluating AI-powered customer experience solutions, these badges represent genuine customer feedback.
What does This Recognition mean?
G2's quarterly reports rank software products based on user satisfaction (from verified reviews) and market presence. Earning 31 badges across multiple categories signals that Robylon is delivering measurable value across different use cases, from automating routine queries to supporting multilingual customer bases.
The #1 ranking in Multilingual Customer Support for Asia Pacific is particularly significant. As businesses expand across regions, the ability to handle customer conversations in multiple languages without sacrificing quality or speed has become a core requirement for modern CX teams.
Top Rankings Achieved
Robylon secured leading positions in several high-impact reports
These rankings place Robylon among the top-rated platforms in categories that matter most to CX leaders: automation, conversational AI, and multilingual support.
31 Badges Across 5 Categories
Here's how Robylon's G2 Winter 2026 recognition breaks down by category:
Customer Service Automation – 7 Badges
Customer service automation is at the core of Robylon’s product strategy. AI agents help teams resolve high-volume, repetitive queries without human intervention, while still maintaining quality and brand tone.
Robylon is recognized in multiple Customer Service Automation reports, including strong regional and small-business performance, ranking in the top 5 in the India Regional Grid and 6th in Asia Regional Grid, as well as Asia Pacific Regional Grid.
When queues spike, Robylon’s AI agents step in so human teams can focus on complex conversations, rather than copy-paste replies.
Conversational Support – 10 Badges
Conversational support covers real-time interactions across chat, messaging, and voice. Robylon’s strength here reflects its ability to handle conversations end-to-end with AI agents, from first touch to resolution.
Highlights include:
- Top 5 rankings for Small-Business Conversational Support in India and Asia
- A strong position in the Relationship Index, signalling that customers value both results and partnership
Together, these badges show that Robylon is trusted for always-on, high-quality conversational experiences.
Multilingual Customer Support – 2 Badges
This category saw Robylon's strongest performance.
- #1 – Asia Pacific Regional Grid: Multilingual Customer Support
- #4 – Global Grid Report: Multilingual Customer Support
For teams supporting customers in multiple languages and dialects, this is a clear signal that Robylon’s multilingual AI capabilities are battle-tested in real-world CX environments. From English and Hindi to regional and global languages, teams sound local at a global scale.
Speech Analytics – 2 Badges
In Speech Analytics, CX and QA teams extract insights from voice conversations, identify patterns, and improve call outcomes.
Robylon ranks:
- #3 – Small-Business Grid: Speech Analytics
- A solid position in the global Speech Analytics Grid Report
For voice-heavy support operations, this means better visibility into call quality, agent performance, and customer sentiment.
Customer Self-Service – 10 Badges
Customer self-service tools help users find answers on their own through AI-powered flows, FAQs, and guided experiences.
Robylon holds multiple self-service badges across global, small-business, and regional reports, including top 10 placements in small-business regional grids.
The outcome for CX teams includes fewer tickets, faster resolutions, and customers who can help themselves without feeling abandoned.
Rank Improvements: Climbing the G2 Leaderboard
Beyond new badges, Robylon showed significant momentum in existing categories. Two reports saw major rank improvements
Badges can be won in a quarter. Trust is earned over many conversations. A 33-position jump in a competitive category like Conversational Support reflects consistent product improvements and growing positive user sentiment.
Why This Matters for CX Teams
G2 badges aren't marketing awards; they are earned through user reviews. When evaluating customer experience platforms, CX leaders often look at G2 rankings as a shortcut to understanding what's actually working in the market.
For Robylon, this recognition validates a few core product bets.
- AI agents that resolve, not just deflect: The focus has always been on building AI that handles queries end-to-end, not just triages conversations to human agents.
- Multilingual support is a first-class feature: Ranking #1 in Asia Pacific for Multilingual Customer Support reflects investment in supporting language coverage, quality, and cultural nuance for diverse customer bases.
- Ease of implementation: Placements in Implementation Index reports suggest that teams can get Robylon live and see impact without months of setup.
What's Next for Robylon
"Earning 31 badges in the G2 Winter 2026 report reflects our focus on building AI agents that actually resolve customer issues, not just deflect them," said Dinesh Goel, CEO and Founder of Robylon. "Our strength in multilingual support and conversational AI comes from listening to what CX teams need: faster resolutions, lower costs, and experiences that scale without losing the human touch. This recognition from real users validates that approach."
- Expanding AI agent capabilities across voice, chat, email, WhatsApp, and tickets
- Deeper integrations with CRMs, help desks, and telephony providers
More robust analytics that help CX leaders measure deflection, resolution, sentiment, and ROI in one place
Badge Summary
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Explore Robylon
Robylon is an AI-powered customer experience platform. That helps businesses automate and orchestrate customer conversations across voice, chat, WhatsApp, email, tickets, and more.
Robylon's AI agents handle routine queries end-to-end while giving human teams the tools, insights, and controls needed for complex scenarios. CX, support, and growth teams use Robylon to increase resolution speed, reduce costs, and deliver more consistent customer experiences.
See Robylon on G2: g2.com/products/robylon-ai
FAQs
Why are the G2 Winter 2026 rankings important?
The G2 rankings are based on verified user reviews, making them a trusted reflection of a platform’s performance and user satisfaction. Robylon’s top rankings in categories like Customer Service Automation and Conversational Support indicate strong customer trust and demonstrate the platform’s reliability and value for CX teams.
How did Robylon improve its ranking in Conversational Support?
Robylon made a significant improvement in Conversational Support, jumping +33 positions in the Grid Report from #50 to #17 and +21 positions in the Small-Business Grid from #34 to #13, reflecting enhanced product features and increased user satisfaction.
What does it mean that Robylon earned 31 G2 Winter 2026 badges?
Robylon was recognized across multiple categories in the G2 Winter 2026 reports, including Customer Service Automation, Conversational Support, Multilingual Support, and Speech Analytics.
These badges are awarded based on user feedback, showcasing Robylon’s commitment to delivering high-quality AI-driven customer experience solutions.
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