Robylon Earns 31 Badges in G2 Winter 2026 Report, Ranks #1 in Multilingual Customer Support
AI-powered CX platform recognized for customer service automation, conversational support, speech analytics, and customer self-service
TL;DR
Robylon has earned 31 badges in the G2 Winter 2026 Reports, including the #1 ranking in the Asia Pacific Regional Grid® Report for Multilingual Customer Support. This recognition spans five major categories: customer service automation, conversational support, multilingual customer support, speech analytics, and customer self-service. Reflecting the platform's growing adoption among CX and support teams.
G2 is the world's largest software marketplace, with rankings based entirely on authentic reviews from verified users. For businesses evaluating AI-powered customer experience solutions, these badges represent real feedback from real customers.
What does This Recognition mean?
G2's quarterly reports rank software products based on two factors: user satisfaction (from verified reviews) and market presence. Earning 31 badges across multiple categories signals that Robylon is delivering measurable value across different use cases, from automating routine queries to supporting multilingual customer bases.
The #1 ranking in Multilingual Customer Support for Asia Pacific is particularly significant. As businesses expand across regions, the ability to handle customer conversations in multiple languages without sacrificing quality or speed has become a core requirement.
Top Rankings Achieved
Robylon secured leading positions in several high-impact reports
These rankings place Robylon among the top-rated platforms in categories that matter most to CX leaders: automation, conversational AI, and multilingual support.
31 Badges Across 5 Categories
Here's how Robylon's G2 Winter 2026 recognition breaks down by category:
Customer Service Automation – 7 Badges
Customer service automation is at the core of what Robylon does, helping teams resolve routine queries without human intervention while maintaining quality.
- Placements in the Grid Report (#16)
- Small-Business Grid (#11)
- India Regional Grid (#5)
- Asia Regional Grid (#6)
- Asia Pacific Regional Grid (#6)
The platform also ranked in the Results Index (#17), Small-Business Results Index (#11), Implementation Index (#14), and Small-Business Implementation Index (#12).
Conversational Support – 10 Badges
Conversational support tools help businesses manage real-time customer interactions across chat, messaging, and voice. Robylon's strength here reflects its ability to handle conversations end-to-end with AI agents.
- Recognition includes the Grid Report (#17)
- Small-Business Grid (#13)
- India Regional Grid (#6)
- Asia Regional Grid (#8)
- Asia Pacific Regional Grid (#10)
Small-business regional rankings include India (#4), Asia (#5), and Asia Pacific (#6). Robylon also placed in the Usability Index (#15) and Relationship Index (#6).
Multilingual Customer Support – 2 Badges
This category saw Robylon's strongest performance: #1 in Asia Pacific and #4 globally. For teams supporting customers across languages and regions, this ranking validates Robylon's multilingual AI capabilities.
Speech Analytics – 2 Badges
Speech analytics helps teams extract insights from voice conversations. Robylon ranked #3 in the Small-Business Grid and #18 in the global Grid Report, a strong showing in a specialized category.
Customer Self-Service – 10 Badges
Self-service tools let customers find answers without waiting for an agent. Robylon earned recognition across the Grid Report (#55), Small-Business Grid (#25), India Regional Grid (#19), Asia Regional Grid (#28), Asia Pacific Regional Grid (#29), and small-business regional reports for India (#7), Asia (#9), and Asia Pacific (#13).
Rank Improvements: Climbing the G2 Leaderboard
Beyond new badges, Robylon showed significant momentum in existing categories. Two reports saw major rank improvements
A 33-position jump in a competitive category like Conversational Support reflects consistent product improvements and growing positive sentiment from users.
Why This Matters for CX Teams
G2 badges aren't marketing awards; they are earned through user reviews. When evaluating customer experience platforms, CX leaders often look at G2 rankings as a shortcut to understanding what's actually working in the market.
For Robylon, this recognition validates a few core product bets
- AI agents that resolve, not just deflect: The focus has always been on building AI that handles queries end-to-end, not just triages them to human agents.
- Multilingual support is a first-class feature: Ranking #1 in Asia Pacific for Multilingual Customer Support reflects investment in supporting diverse customer bases.
- Ease of implementation: Placements in Implementation Index reports suggest that teams can get Robylon up and running without months of setup.
What's Next for Robylon
"Earning 31 badges in the G2 Winter 2026 report reflects our focus on building AI agents that actually resolve customer issues, not just deflect them," said Dinesh Goel, CEO and Founder of Robylon. "Our strength in multilingual support and conversational AI comes from listening to what CX teams need: faster resolutions, lower costs, and experiences that scale without losing the human touch. This recognition from real users validates that approach."
The team continues to invest in expanding AI agent capabilities, deeper integrations, and more robust analytics areas where customer feedback consistently points to demand.
Badge Summary
Explore Robylon
Robylon is an AI-powered customer experience platform. That helps businesses automate and orchestrate customer conversations across voice, chat, WhatsApp, email, tickets, and more. Robylon's AI agents handle routine queries end-to-end while giving human teams the tools, insights, and controls needed for complex scenarios. CX, support, and growth teams use Robylon to increase resolution speed, reduce costs, and deliver more consistent customer experiences.
See Robylon on G2: g2.com/products/robylon-ai
FAQs
Why are the G2 Winter 2026 rankings important?
The G2 rankings are based on verified user reviews, making them a trusted reflection of a platform’s performance and user satisfaction. Robylon’s top rankings in categories like Customer Service Automation and Conversational Support indicate strong customer trust and demonstrate the platform’s reliability and value for CX teams.
How did Robylon improve its ranking in Conversational Support?
Robylon made a significant improvement in Conversational Support, jumping +33 positions in the Grid Report from #50 to #17 and +21 positions in the Small-Business Grid from #34 to #13, reflecting enhanced product features and increased user satisfaction.
What does it mean that Robylon earned 31 G2 Winter 2026 badges?
Robylon was recognized across multiple categories in the G2 Winter 2026 reports, including Customer Service Automation, Conversational Support, Multilingual Support, and Speech Analytics.
These badges are awarded based on user feedback, showcasing Robylon’s commitment to delivering high-quality AI-driven customer experience solutions.
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