Running an online store today means dealing with thousands of customer questions every month - “Where’s my order?”, “How do I return this?”, “Why was my payment declined?” Customers expect fast, accurate answers around the clock.
That’s where AI tools for e-commerce customer support come in. These platforms help you:
- Resolve repetitive questions instantly
- Free up your support team for complex issues
- Keep shoppers happy with faster service
- Cut costs without cutting quality
Here are the 10 best AI tools for e-commerce support in 2025, with Robylon leading the pack.
1. Robylon – Autonomous AI Agents Built for Scale
If you’re drowning in support tickets or live chats, Robylon was built for you. Instead of just suggesting replies, Robylon’s autonomous AI agents handle 85–95% of queries end-to-end, from tracking an order to processing a return, without a human stepping in .
Why e-commerce brands choose Robylon:
- Always on: Agents work 24/7 across chat, email, voice, and social
- Fast: Up to 93% faster resolution time
- Accurate: 97% resolution accuracy
- Efficient: Save up to 30% on support costs
- Flexible pricing: Pay per resolved query or usage
Real results:
- A $100M+ apparel brand cut resolution times 8x faster and boosted agent productivity by 87%
- For a D2C Fashion brand, Robylon automatically resolved 85% chat queries and 60% tickets (learn more)
Robylon is the go-to choice for mid-market and enterprise e-commerce teams that want reliable automation without losing the human touch.
2. Zendesk + AI
A long-time leader in customer support, Zendesk now uses AI to route tickets, analyze sentiment, and suggest agent responses. Great for enterprises with complex support structures.
3. Freshdesk + Freddy AI
Freshdesk’s Freddy AI helps deflect repetitive queries with bots and provides smart suggestions to agents. A solid choice if you’re already in the Freshworks ecosystem.
4. Intercom Fin AI
Best for businesses that want to blend sales and support. Intercom’s Fin AI can answer FAQs instantly and hand over to sales reps when needed.
5. Gorgias
Designed for Shopify, Magento, and BigCommerce merchants. Automates refunds, shipping updates, and order lookups right inside your store.
6. Tidio
Easy to install live chat and chatbot tool for smaller shops. Affordable and quick to get running, making it ideal for SMB e-commerce.
7. Re:amaze
Popular with Shopify merchants. Lets you manage email, chat, and social support from one inbox, with light automation for FAQs.
8. Ada
Enterprise-grade chatbot platform with advanced customization and multi-language support. Used by global retailers to deliver personalized experiences.
9. Kustomer (Meta)
An AI-first CRM that unifies support across channels. Backed by Meta, it’s designed for brands handling very high query volumes.
10. Drift
Known for conversational marketing, Drift also doubles as a support bot—helping you capture leads, upsell, and handle common post-purchase questions.
Quick Comparison
The Bottom Line
If you’re running an online store, you can’t afford slow or costly support. Tools like Gorgias or Freshdesk are great for smaller teams, but if you want serious automation that feels human, Robylon is the clear choice.
With proven results, like 8x faster query resolution and 30% lower support costs, Robylon helps e-commerce brands scale without burning out their teams.
👉 Ready to give your shoppers faster, smarter support? Explore Robylon today.
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