Verloop Alternatives: 10 Tools for Chat + WhatsApp [2026]

TLDR: Best Verloop Alternatives of 2026

This guide compares top 10 Verloop alternatives and competitors across the features that matter most in 2026.

• Robylon – AI agents that automate workflows across channels with transparent pricing and knowledge-grounded answers
• Yellow.ai – Enterprise conversational AI built for scale, security, and multilingual automation across 35+ channels
• Haptik – High-volume WhatsApp automation for consumer brands that need structured routing and enterprise-grade operations
• Freshchat – Live chat and bots integrated into the Freshworks CX suite for teams that want messaging tied to help desk workflows
• Tidio – Fast-to-deploy chat automation for Shopify stores and SMBs that need basic support without heavy setup
• Zendesk – Industry-standard ticketing system with mature workflows, SLAs, and reporting for structured support operations
• Fin by Intercom – Pay-per-resolution AI agent that pulls from your knowledge base to resolve repetitive questions
• Drift – B2B chat platform focused on pipeline generation and routing prospects to sales teams
• Chatwoot – Open-source shared inbox for engineering-led teams that want control and customization
• Tawk.to – Free live chat tool for teams that need basic website chat support with minimal cost

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Introduction

Customer support expectations have changed. Teams that once relied on basic chatbots now need AI that can resolve issues end-to-end, route edge cases intelligently, and work seamlessly across WhatsApp, email, voice, and social channels.

Verloop helped many businesses move from reactive support to automated conversations across live chat and WhatsApp. But as support volumes grow and use cases become more complex, teams start looking for alternatives that offer clearer pricing, deeper automation, stronger omnichannel control, and better operational visibility.

This guide compares 11 Verloop alternatives across the features that matter most in 2026: AI automation depth, WhatsApp Business API capabilities, shared inbox functionality, knowledge base grounding, ticketing workflows, and transparent pricing models.

Whether you are a D2C brand scaling WhatsApp support, a SaaS team building self-service flows, or an enterprise managing complex routing across channels, you'll find tools that match your workflow, budget, and automation goals.

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What is Verloop?

Verloop is a customer communication and messaging platform that helps teams support and engage across live chat and WhatsApp automation. It supports multichannel integration across website and in-app chat, as well as channels like WhatsApp, Facebook Messenger, Instagram, and Viber.

In practice, it sits in the live chat and chatbot platform category, with a shared inbox for agents and automation workflows for common journeys. It also works as a conversational AI platform through multilingual bots that can capture leads, answer queries, and route users to the right flow.

Teams often use Verloop for lead capture on chat, customer support deflection, and automation like abandoned cart sequences.

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Why teams search for Verloop alternatives

Teams look for Verloop alternatives when their support volume grows, and the current setup starts to feel hard to predict, control, or improve. 

1. Cost and scaling predictability

For many teams, the first gap is pricing transparency. Verloop does not list pricing publicly, which makes budgeting harder. Especially when WhatsApp volumes rise, and add-ons start to matter. 

2. WhatsApp needs go beyond chatbots

Teams often need a WhatsApp Business API shared inbox that supports agent assignment, faster agent routing, templates, and broadcast messaging for updates and reminders.

3. Omnichannel support and operational control

Businesses prefer an omnichannel customer support platform that combines a ticketing system/help desk, voice AI, quality checks, and structured workflows. When reporting feels shallow, leaders struggle to spot what is driving repeat contacts, slow resolution, or missed handoffs. 

4. AI maturity and automation depth

Modern customer support automation platforms are moving toward AI customer support agents that can take actions, run workflows, and use knowledge base grounding to answer accurately. Strong automation still needs human handoff / hybrid support for edge cases, but teams want the bot to resolve more issues end-to-end and measurably reduce repeat tickets.

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11 Best Verloop Alternatives (ranked list)

1) Robylon (Agents for multichannel integration)

Robylon is a customer support automation platform built around AI agents across channels. It combines knowledge-base grounding, workflow automation, and human handoff in one workspace. 

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Best use case

Teams that want omnichannel customer support software for website chat, WhatsApp, tickets, calls, and social media support automation. Works well when you want AI to handle repetitive queries and route edge cases to humans fast.

Key features

• Automation workflows to resolve common queries with structured steps, not just replies.
• Knowledge sources to ground answers and reduce hallucinations. AI agents resolve user-specific questions by pulling from connected systems, not only articles. 
• Multichannel integration, including WhatsApp, email/ticketing, voice AI (where enabled), and Instagram in a unified workflow.

• Agentic workflows: Ticket updates, refunds, scheduling, CRM updates, and follow-ups as executable actions
• Deflection and cost impact tracking tied to automation and resolution paths.

Pricing: Starter $0/mo, Pro $39/mo, Business $199/mo, Enterprise Custom. 

Industry: Strong fit for D2C, SaaS, fintech, e-commerce, healthcare, logistics, and high-volume sales or support teams. 

Limitations: Some advanced enterprise controls and deep reporting are mainly positioned under the Enterprise tier. 

Why better than Verloop? 

More transparent pricing for AI agents and channels. It is built to run omnichannel automation with simple handoffs.

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2) Yellow.ai (Enterprise conversational AI platform)

Yellow.ai is an enterprise conversational AI platform for automating conversations across channels. It focuses on automation at scale with security and broad channel coverage. 

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Best use case

Large teams that need multilingual automation and governance across many channels. Good when stakeholders want enterprise security and scale-first operations.

Key features

• Enterprise-grade agent automation across over 35 channels 
• Analytics and reporting designed for scaled automation programs. 
• Templates and records to structure conversational assets and deployments. 

Pricing: Free tier includes 500/month, then $0.99 per resolution; Enterprise plan is custom-made

Industry: BFSI, healthcare, retail, and a large global support organisation

Limitations: Enterprise depth can mean longer setup cycles and higher total ownership effort than lightweight chatbot tools.

Why better than Verloop?

Stronger enterprise automation posture and scale controls. The pricing model is explicitly shown for the free tier and resolution pricing. 

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3) Haptik (Large-scale support programs)

Haptik focuses on enterprise-grade AI agents across channels, with a strong presence in WhatsApp-led use cases. It positions itself around scalable, secure automation and omnichannel experiences. 

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Best use case

Brands that run high WhatsApp volumes and need structured routing plus automation. Works well in consumer-heavy support where multilingual coverage matters.

Key features

• Voice + chat automation with routing and handover support. 
• Performance tracking and analytics are positioned as a core capability. 

Industry: Retail, e-commerce, telecom, fintech, and travel with large consumer support loads.

Limitations: Budgeting can be harder because pricing is less transparent and often depends on enterprise requirements.

Why better than Verloop? 

Often chosen for enterprise WhatsApp scale and structured operations. It leans into heavy-duty routing and analytics programs. 

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4) Freshchat (Integrated CX stack)

Freshchat is a live chat + chatbot platform built for customer messaging and support conversations. It is part of the Freshworks ecosystem, which helps teams centralize support workflows. 

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Best use case

Teams that want chatbots with routing and prefer a broader CX suite. Useful when you want messaging tied closely to help desk operations.

Key features

• Chat support is designed for real-time customer conversations on digital channels. 
• Bot and automation capabilities for handling repetitive questions. 
• Works well when paired with help desk tooling in the Freshworks stack. 

Pricing: Freshchat lists a free option and paid plans, where the Growth Plan starts from $15/agent/month

Industry: SaaS, D2C, and mid-market support teams that want a packaged CX setup.

Limitations: Advanced reporting depth can require broader Freshworks components depending on your workflow and analytics needs.

Why better than Verloop?

For teams that want chat plus structured routing in a larger CX stack. Pricing is visible upfront. 

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5) Tidio (SMB automation + e-commerce)

Tidio is a customer messaging tool that blends live chat with automation for smaller teams. It is widely used by e-commerce brands that want a quick setup and fast time-to-value. 

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Best use case

Shopify-led support teams that want automation without heavy implementation. Useful for FAQ handling, order questions, and basic lead capture.

Key features

• Quick-to-deploy chat for website support and sales conversations. 
• Chatbot builder for automating common questions without a long build cycle.

Pricing: Tidio lists a Free option and a Starter plan from $24.17/month (billed annually)

Industry: E-commerce and SMB service teams that want speed and simplicity.

Limitations: Complex enterprise permissions, deep QA, and multi-team governance are not the typical strengths of SMB-first plans.

Why better than Verloop? 

Faster onboarding and simpler tooling for SMB automation. Pricing is clearly listed on the site. 

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6) Zendesk (Ticketing system/help desk)

Zendesk is a leading ticketing system/help desk platform with mature workflows and reporting. It is designed for structured support operations across teams and channels. Zendesk offers live chat through Zendesk Chat (formerly Zopim) and Messaging, which integrate directly into its ticketing backbone.

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Best use case

Support organizations that need strong ticketing, SLAs, reporting, and role controls, with chat as one channel feeding into a unified help desk. Useful when chat conversations must convert seamlessly into tickets and be managed alongside email, phone, and social support.

Key features

• Integrated live chat and messaging that creates tickets automatically, preserving conversation history and context within the help desk.
• Analytics/reporting across agents, queues, and channels (including chat metrics like response times, CSAT, and agent utilization) for performance management.
• Proactive chat triggers and routing rules to engage visitors based on behavior, page visited, or wait time.
• Chat widget customization and mobile SDK for embedding chat in web and mobile apps.

Pricing: Support Team $19/agent/month; Suite Team $55/agent/month; Suite Professional $115/agent/month 

Industry: Mid-market and enterprise support teams across SaaS, marketplaces, fintech, and consumer internet.

Limitations: Total cost can rise as you add channels, advanced reporting, and higher-tier suites for larger teams. Chat functionality is part of a broader suite rather than a specialized, AI-first chat experience.

Why better than Verloop? 

Zendesk's chat is tightly integrated into a mature support ecosystem, making it ideal for teams that need chat as one component of a broader customer service strategy. 

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7) Fin by Intercom (AI support on a strong KB)

Fin by Intercom is an AI agent designed to resolve customer questions using your knowledge base and helpdesk context. It is positioned as a paid-per-resolution AI customer support agent. 

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Best use case

Teams with a strong, maintained knowledge base + self-service setup. Works well when you want measurable AI outcomes tied to resolutions.

Key features

• Pay-per-resolution model that ties cost to resolved conversations. 
• Designed to work alongside existing help desks and support stacks. 
• KB-grounded answers to reduce support load on repetitive questions. 

Pricing: Fin is $0.99 per resolution

Industry fit: SaaS and support teams with strong documentation and a clear support taxonomy.

Limitations: Value drops if your knowledge base is outdated or fragmented, because resolution quality tracks KB quality closely.

Why better than Verloop?

Clear, outcome-linked AI pricing and tight KB grounding. Strong choice when self-service is your primary support strategy.

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8) Drift (B2B pipeline + chat)

Drift is known for B2B website conversations focused on revenue and pipeline. It is now part of Salesloft’s platform positioning for pipeline generation. 

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Best use case

B2B teams that want chat to qualify leads and route prospects to the right reps. Strong fit for pipeline-centric websites.

Key features

• Conversation routing to the right team based on intent and rules. 
• Integrations are typically aligned to sales stacks (CRM and engagement tools). 
• Product tours and conversational experiences focused on conversion paths. 

Industry: B2B SaaS, mid-market, and enterprise teams focused on inbound pipeline

Limitations: It is not built as a full help desk, so ticketing depth and support reporting can be limited.

Why better than Verloop?

Better fit when the goal is pipeline and lead routing. Stronger for B2B chat-driven acquisition than support-first flows.

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9) Chatwoot (Open-source Verloop replacement)

Chatwoot is an open-source customer engagement suite with a shared inbox across channels. It is often used by teams that want control, self-hosting, and customization.

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Best use case

Engineering-led teams that want an open-source inbox with flexibility. Works well when you want to own infrastructure and reduce vendor lock-in.

Key features

• An open-source shared inbox you can self-host for control and security. 
• Multichannel integration patterns for consolidating support conversations. 

Pricing: Self-hosted plans list Community $0, Business $19/agent/month, Enterprise $99/agent/month 

Industry: Tech-forward teams across SaaS and marketplaces that want control and customization.

Limitations: Self-hosting adds operational overhead, and advanced AI automation typically needs additional integrations and engineering work.

Why better than Verloop? 

More control and lower lock-in. Strong option when you want an open-source Verloop.io alternative that you can tailor.

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10) tawk.to (Free live chat option)

Tawk.to is a widely used live chat tool with a strong free offering. It is often chosen as a fast, low-cost way to add chat support to a website. 

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Best use case

Teams that need live chat quickly and want to keep costs close to zero. Good for basic chat coverage and simple support intake.

Key features

• Simple inbox experience for handling incoming chats. 
• Optional add-ons for branding and staffing based on your setup. 

Pricing: Core live chat is free; “Remove Branding” is listed at $39/month (or $29/month billed annually)

Industry: SMB websites that need basic chat support without a full help desk stack.

Limitations: It is not a full customer support automation platform, so routing, reporting, and AI depth are limited.

Why better than Verloop? 

Lower cost and faster setup for live chat. It fits when you want “good enough” chat without enterprise automation.

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How we evaluated Verloop competitors

This checklist reflects what support teams actually need when they compare Verloop alternatives for chat and WhatsApp.

1. Channels + inbox fundamentals

• A true shared inbox that keeps full conversation history for every customer.
• Strong support for WhatsApp, web chat, email, and social channels under one roof.

2. Automation + bot-building

• A reliable bot platform/chatbot builder for repetitive questions and basic lead capture.
• Automation workflows for real support actions, not only scripted replies.

3. Knowledge + self-service

• Built-in knowledge base and self-service that help customers find answers without waiting.
• Deflection support that reduces tickets without breaking trust with wrong answers.

4. Integrations and data flow

• Practical CRM integrations that keep customer context consistent across tools.
• Support for common stacks like Shopify, HubSpot, and Google Sheets for order data, lead sync, and follow-ups.

5. Admin, governance, and security

• Role-based permissions/agent permissions for safe access control across teams.
• Audit trails or logs are available, so admins can track changes and reduce mistakes.

6. Analytics and optimization

• Actionable analytics/reporting for response time, resolution time, backlog, and agent workload.
• SLA tracking and trend views to spot issues early, not after escalations.
• Conversion and WhatsApp metrics are relevant, especially for sales-assist flows.

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Why Robylon

Clear pricing and predictable scale: Robylon publishes tiered plans (including Starter $0/month) with credits and channel access listed per tier. 

Enterprise governance knobs are spelled out: Enterprise includes items like SSO, SLAs, “bring your own LLM,” and “insights and transcripts,” which matter when you move from pilots to serious operations. 

Analytics upgrades are visible: Robylon separates basic analytics vs advanced analytics (conversation insights), so teams know what they get before they commit. 

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Conclusion

The right LimeChat alternative depends on what you need WhatsApp to do next.

If WhatsApp is your main revenue channel and you need better campaigns, cart recovery, and commerce automation, tools like Interakt, Zoko, and Wati keep you focused without over-complicating the setup. If support is maturing beyond WhatsApp into ticketing, routing, and agent performance tracking, platforms like Robylon, Trengo, and DelightChat bring structure across channels. For custom workflows at enterprise scale, Twilio and Gupshup offer API-level control.

Start by mapping your current bottlenecks: Are campaigns hard to track? Is the cart recovery manual? Do agents need better routing? Is WhatsApp one channel inside a bigger operation? Answer those questions first, then pick the tool that solves your actual constraint.

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