October 23, 2025

Replace Legacy IVR Systems with Robylon Voice Agents

Dinesh Goel, Founder and CEO of Robylon AI

Dinesh Goel

LinkedIn Logo
Chief Executive Officer

Table of content

Traditional IVR systems frustrate customers with rigid menus and slow responses. Robylon replaces those outdated phone trees with an AI voice layer that understands natural speech, handles routine requests instantly, and connects to your existing telephony stack without disruption.

Built to sound human, route intelligently, and learn from every call, Robylon transforms voice support from a cost center into a seamless, conversational experience.

Replace Phone Menus With Real Conversations

Traditional IVRs force callers through slow, numbered menus. Robylon’s AI voice agents replace those rigid trees with open-ended, natural dialogue. Callers can simply say what they need - “I want to update my billing address” - and the AI instantly understands and responds, without transfers or waiting.

Built for Seamless Migration

Robylon integrates directly with your existing call infrastructure, SIP trunks, Aircall, Amazon Connect, and other telephony systems, so teams can transition from legacy IVR to conversational AI without disruption.

Parallel deployment lets you keep current routing logic while testing the AI layer on specific flows before a full rollout.

Fast, Clear, and Human-Sounding

Every second matters on a call. Robylon’s low-latency speech stack and lifelike text-to-speech make interactions feel immediate and human.

The voice agent detects caller intent, retrieves context from CRM or order systems, and responds in under a second. That means fewer hang-ups, higher completion rates, and smoother experiences.

Smarter Routing and Escalation

When a situation needs a human touch, Robylon hands off the call to live agents with complete context (previous utterances, sentiment, and customer data) already attached. This reduces repetition and shortens talk time for support teams.

Personalized Experiences Through Deep Integration

By connecting Robylon with CRM tools like Salesforce, Zoho, or HubSpot, calls become fully personalized.

The AI can verify identity, reference account details, process refunds, or schedule callbacks in real time, all while updating backend systems automatically.

Global and Secure by Design

Robylon supports over 40 languages and accents, making it suitable for global call centers.

Built on a privacy-first foundation, Robylon maintains full compliance with SOC 2, GDPR, CPRA, and HIPAA standards.

Continuous Learning and Insight

Every conversation is analyzed through Robylon’s analytics suite to identify drop-offs, intent gaps, and improvement opportunities. Businesses can track automation rates, cost savings, and customer satisfaction in one dashboard.

Deployment in Days, Not Months

Robylon’s pre-trained call flows and plug-and-play integrations mean setup takes hours instead of quarters.

From configuration to live traffic, teams can launch fully functional AI call handling within a week and iterate continuously without engineering overhead.

ROI That Compounds

Customers using Robylon’s AI voice agents report:

  • 25–35% reduction in call handling costs
  • 80–90% automation of routine requests
  • Up to 95% faster call resolution

Category Examples
Telephony & Voice Platforms Aircall, Amazon Connect
CRM & Helpdesk Salesforce, Zendesk, Zoho, Freshworks
Productivity Tools Slack, Microsoft Teams, Notion, Google Sheets
Ecommerce & Payments Shopify, WooCommerce, BigCommerce
Automation & Connectors Zapier, Intercom, WhatsApp

👉 Get Started for Free at Robylon.ai

FAQs

How secure is voice data handled by Robylon?

All audio and transcripts are encrypted in transit and at rest. Robylon complies with leading data-security frameworks, ensuring enterprise-grade protection.

Can Robylon run alongside our existing IVR before a full switch?

Yes. Robylon supports hybrid rollouts where AI handles selected intents while legacy IVR manages the rest.

Dinesh Goel, Founder and CEO of Robylon AI

Dinesh Goel

LinkedIn Logo
Chief Executive Officer