Automate Order Tracking and Returns for Ecommerce with Robylon AI Chatbots

Customers shouldn’t have to wait to know where their package is or how to send something back. Robylon’s AI chatbots handle these high-volume questions instantly, helping ecommerce teams resolve post-purchase requests faster and at lower cost.

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Core Capabilities of Robylon’s Ecommerce Chatbots

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How Robylon Connects It All

Robylon’s chatbots plug directly into your ecommerce and support stack so every update, label, and refund happens in one flow:

• Storefront and order data: Works natively with popular ecommerce engines like Shopify and WooCommerce, and can connect to any custom order system through APIs.
• Shipping visibility: Pulls live tracking information and label links from logistics tools such as AfterShip or EasyPost, so customers see updates in real time.
• Helpdesk integration: Creates or updates support tickets inside Zendesk, Freshdesk, or Zoho when an issue needs a human follow-up.
• CRM and personalization: Uses connected CRMs like Salesforce or HubSpot to tailor each reply to the buyer’s history and preferences.

This connected design means Robylon doesn’t just answer questions but it completes the process behind them.

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Proof From the Field

• A D2C fashion brand automated 85% of chats and 60% of tickets for tracking and returns
• A logistics ecommerce customer saw 94% of chats fully handled by AI
• Across brands, response times improved by ~93% and costs dropped by ≈30 %

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Why Ecommerce Teams Choose Robylon

Fast post-purchase responses mean happier customers and repeat sales.
AI takes over the repetitive “Where’s my order?” and refund queries, freeing agents for nuanced issues.
Automation also pays back early, these queries form the bulk of ecommerce support volume.

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