At a glance: Robylon’s hotline automation
Robylon delivers always-on voice agents that answer routine hotline calls, collect context, update systems, and pass rich context to humans when needed. Teams see faster answers, higher containment, and lower cost without changing their phone numbers or CRMs.
Results include 90 percent automation on targeted flows and large gains in resolution time and efficiency, proven across logistics, fintech, and ecommerce programs.
Use case fit
Start with Tier 1 calls like order status, returns, delivery issues, billing questions, appointment changes, and FAQ coverage. Robylon ships ready patterns for ecommerce, logistics, fintech, and gaming, and can tailor SOPs from past transcripts to cover edge cases before launch.
- Collections and reminders at scale with multilingual voices and smart redial logic.
- Lead qualification and callbacks with instant warm transfer for hot leads.
Integration depth
Voice agents plug into your phone system and your data stack so actions complete inside your tools.
- Telephony. Native connections to Twilio and Exotel with SIP trunking support.
- CRM, ticketing, commerce, and productivity. Out-of-the-box connectors include Salesforce, Zendesk, Freshworks, HubSpot, Shopify, Intercom, Zoho, Google Sheets, Slack, and more.
This ensures handoffs never break and post-call updates land in your systems in real time.
Voice UI quality
Robylon focuses on natural conversations with low latency and strong accent coverage.
- ASR. Deepgram for English, Hindi, Spanish, German, French and other European languages, with Google for additional Indian languages. Benchmarked WER about 5 percent for English accents and about 16 percent for Hindi and other Indian languages. Custom vocabulary, code-switching, and configurable confidence thresholds supported.
- Latency. About 800 ms to 1 s for English speech to intent, and about 1 to 1.4 s for other languages. TTS begins speaking in about 50 to 60 ms.
- Barge-in. Callers can interrupt mid sentence. The agent adapts and continues with the new input.
- Noise handling. Noise cancellation available for mobile callers.
- TTS. ElevenLabs, Google, and Cartesia voices with accent, tone, gender selection and expressive styles.
Escalation and routing
If confidence is low or the issue is complex, the agent clarifies or routes to a human. Robylon detects multiple intents, uses CRM data and real-time business metrics to decide priority, and transfers the call with conversation context so customers do not repeat themselves.
Analytics and reporting
Track first contact resolution, answer and connect rates, redial outcomes, containment, transfers, handle time, and collections or conversion metrics. Robylon stores transcripts, updates your CRM, and provides a single dashboard for live and historical analysis.
Compliance and localization
Robylon operates at enterprise scale with GDPR and SOC 2 readiness, and supports 40 plus languages for regional experiences. Local voice styles and language auto detection are available.
Cost and volume alignment
For low volumes, start with free and low price plans that include credits and basic analytics. For higher volumes, choose usage based or per resolution pricing that maps spend to outcomes. This keeps costs predictable as automation grows.
Pilot and training approach
A concise SOP and a few days of transcripts are enough to train a specialized agent. Typical setup:
- Import SOP and transcripts.
- Configure integrations.
- Test against 200 plus edge scenarios.
- Launch to a narrow Tier 1 flow, then expand.
Teams often receive a first agent to test in about three days once APIs are available.
Human in the loop
You can keep humans on backup for overrides and reviews. Robylon also offers shared context across channels so a caller can continue in chat or WhatsApp without losing history.
Core tech summary
- Automatic speech recognition with custom vocabulary and accent support.
- Natural language understanding with entity extraction and sentiment detection.
- Text to speech with natural, brand styled voices.
- Real time workflow execution inside your CRM or order systems.
Proven outcomes
- Collections program. Tripled daily calls, automated 90 percent of collection calls in multiple languages, and increased net collections by about 25 percent while cutting costs.
- Auto finance qualification. Scaled to about 30k automated calls per month and reduced lead qualification cost by about 35 percent
Get started
Connect your phone system, pick one Tier 1 flow, and go live in days. You will see faster answers, fewer transfers, and measurable savings, while customers enjoy natural conversations in their language.
Learn more at Robylon.ai
FAQs
What kind of calls can Robylon’s AI voice assistants handle?
Robylon is best suited for Tier-1 and Tier-2 support flows such as order tracking, payment reminders, account updates, and FAQs. It can automatically detect intent, respond conversationally, and escalate complex or emotional cases to a human with full call context.
How does Robylon handle complex or emotional customer calls?
Robylon automatically detects intent and sentiment in real time. When an issue needs human attention, it routes the call to a live agent with full conversation context so the customer never has to repeat details.
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