Robylon provides virtual agents that deliver fast, natural phone support at scale. These voice agents understand callers, adapt to live conversation flow, and resolve real issues by connecting directly to your business systems. The experience feels human, responsive, and reliable from the first second of a call.
Natural voice quality and smooth caller experience
Robylon’s voice engine supports about 40 languages and handles interruptions, accents, and rapid back-and-forth dialogue with ease. ASR accuracy for English is around 5 percent WER and about 16 percent for major Indian languages. Callers can interrupt mid-sentence and the agent adjusts instantly. Emotion, tone, and sentiment are detected in real time, and the agent can switch its tone based on the nature of the conversation.
Latency stays low. For English calls, intent processing typically falls between 800 ms and 1 second. For other languages, it stays around 1 to 1.4 seconds. Speech generation begins within 50 to 60 ms for fast responses that avoid awkward gaps .
Noise cancellation is built in to maintain clarity during mobile or noisy calls.
Strong intent understanding and adaptive call flow
The agents recognize multiple intents in the same sentence, detect unclear requests, and ask clarifying questions when needed. Accuracy improves to more than 95 percent after two weeks of usage data.
Routing logic can use your CRM or internal systems. The agent can adjust decisions on the fly based on customer tier, risk score, payment status, or other data. This creates phone support that is both fast and tailored to each caller.
Seamless integration with your support systems
Robylon integrates with major CRMs, telephony providers, and ticketing systems. Native connections include Twilio and Exotel for inbound and outbound calls, with SIP trunk support for other carriers. The platform offers two-way sync with tools like Zendesk, Zoho, Shopify, Slack, HubSpot, Salesforce, WhatsApp, Freshworks, and more .
During live calls, the agent can fetch or update CRM data in under a second. It can also trigger APIs, send Slack alerts, verify account details, or post updates directly from the call flow. Voice agents now support multiple tool actions in one call for more complete automation.
Analytics, reporting, and improvement
Robylon provides detailed dashboards with call volume, intent accuracy, routing patterns, CSAT, response time, and other key metrics. Unified inbox filters allow deep review by channel, duration, agent, tag, or sentiment to refine call experience and workflows .
Conversation history and context are shared across channels. A user can begin with a WhatsApp message and continue seamlessly on a phone call, with the agent carrying context forward in real time.
Enterprise-grade compliance and governance
Robylon is aligned with ISO 27001 and fully compliant with SOC 2, GDPR, CPRA, and HIPAA. Data is encrypted at rest and in transit. All security policies follow formal review cycles and undergo external audits. Sensitive data handling, access control, and audit trails follow strict governance guidelines suitable for regulated industries.
Business alignment, ROI, and flexibility
Robylon supports a wide range of call workflows, including order status, logistics, loan collections, payment disputes, onboarding, refunds, authentication, and more. Companies deploy in minutes and can scale from small volumes to hundreds of thousands of calls.
Pricing is flexible. Enterprises can choose per-resolution pricing or usage models based on token consumption. Costs stay predictable and connected to outcomes, with many deployments reducing phone support costs by 30 percent or more while increasing automation rates beyond 80 percent, depending on use case. Multiple telecom regions are supported for global growth.
Low code workflows allow teams to update call logic, tone, or escalation settings without engineering help.
Real-world results
Robylon’s phone agents are used in fintech, logistics, fashion, gaming, and other high-volume industries. Deployments regularly achieve high accuracy, faster handling times, and reduced loads on human teams. Voice agents have automated 90 percent of collection calls, increased collections by 25 percent, and handled complex workflows for enterprises processing thousands of calls per day .
Why teams choose Robylon for phone support
- Natural, human-like conversations
- Fast latency and smooth handling of interruptions
- Strong intent understanding and sentiment detection
- Deep system integration for real issue resolution
- Enterprise-grade security
- Clear ROI with flexible pricing
- Easy setup and rapid scaling
Robylon gives businesses a dependable, always-on phone agent that delivers consistent service and handles complex tasks with real intelligence.
FAQs
Can Robylon integrate with my existing phone and support systems?
Yes. Robylon connects to telephony providers like Twilio and Exotel and syncs with tools such as Zendesk, Zoho, Freshdesk, Shopify, Salesforce, Slack, HubSpot, and WhatsApp. The agent can fetch and update CRM data in real time and trigger APIs during a live call, so it fits directly into your current workflows with minimal setup.
How accurate are Robylon’s AI voice agents in understanding callers?
Robylon’s voice agents reach more than 95 percent intent classification accuracy after about two weeks of usage data. The system handles accents, interruptions, sentiment, and multi-intent queries, ensuring callers are understood even in noisy or fast-moving conversations.
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