What an AI virtual call center needs to deliver
Virtual agents for voice
Handle inbound and outbound calls with automatic speech recognition, natural language understanding, and natural text-to-speech. Support barge-in, code switching, and quick, human-like replies. Provide smooth transfer to human agents when needed.
Agent assist in real time
Surface the right knowledge, extract entities like order IDs, detect sentiment, and keep conversation context so human agents can respond faster with higher accuracy.
Smart routing and true omnichannel
Route by intent, skill, and priority. Keep one shared history across voice, chat, email, WhatsApp and more so customers never repeat themselves.
Analytics and quality
Get full transcripts, performance dashboards, and quality loops that raise accuracy to near perfect with human-in-the-loop.
Cloud scale and integrations
Run globally, plug into telephony and your CRM, ticketing, and commerce stack without heavy lift.
Compliance and multilingual
Operate across regions with privacy controls and multilingual support for global teams.
How Robylon transforms every customer call into a smart, automated experience
Natural voice that feels human
Robylon uses Deepgram for speech recognition in ~40 languages with barge-in, code switching, and recommended confidence controls. ElevenLabs, Google, and Cartesia power expressive voices with first audio in ~50 to 60 ms. English WER is about 5 percent.
Fast comprehension and assist
Entity extraction, sentiment and tone detection, auto language detect, and domain templates help the system recognize intent in real time and keep context across long calls. After two weeks of tuning, voice intent classification exceeds 95 percent.
Routing that adapts to your business
Use CRM data and real-time metrics to route by customer tier, payment status, or risk. When confidence is low the agent clarifies or escalates.
Omnichannel, one memory
Start in WhatsApp or web chat and continue on the phone with shared history in a unified dashboard. Workflows can target voice and chat with the right depth for each channel.
Telephony and tools you already use
Connect to Twilio and Exotel for inbound and outbound. Sync two-way with Zendesk, Freshdesk, Salesforce, Shopify, Intercom, WhatsApp, and many more. Add custom webhooks when needed.
Quality monitoring that actually improves outcomes
Robylon pairs automated QA with human review for edge cases. In production this drove ticket accuracy from 93 percent to almost 100 percent and automation above 80 percent.
Enterprise-grade scale and trust
Proven at 500k chats per month, 100k support calls per month, with GDPR and SOC 2 readiness.
What customers achieve with Robylon voice and virtual contact center
- Collections and outbound: 25 percent lift in loan collections by automating multilingual collection calls with smart redial and real-time dashboards.
- Lead qualification: 35 percent lower cost and ~30k automated monthly calls, with hot-lead warm transfer to sales.
- Ticket automation: Over 80 percent auto resolution with near 100 percent accuracy after human-in-the-loop review.
- Logistics response time: 95 percent faster resolution by integrating AI with the ticketing stack.
Key platform capabilities at a glance
- Inbound and outbound voice with barge-in, latency near 0.8 to 1.4 seconds for speech-to-intent, and configurable interruption sensitivity.
- Real-time agent assist with entity extraction, sentiment, and context retention.
- Smart routing using intent, CRM attributes, and live business metrics.
- Omnichannel continuity across voice, chat, email, and social with one shared history.
- Dashboards and QA loops to monitor performance and raise accuracy quickly.
- Telephony and app integrations with Twilio, Exotel, Zendesk, Freshdesk, Salesforce, Shopify, Intercom, WhatsApp, and 30 plus more.
- Security and scale for 100k plus monthly calls, GDPR and SOC 2.
Why teams choose Robylon for virtual call centers
- Speed to value: pre-trained agents go live fast and improve with real usage and human review.
- Measured outcomes: customers report 90 percent faster resolutions and 30 percent plus cost savings.
- Global support: 40 plus languages with local tone and seamless escalation to humans when needed.
Learn more at Robylon.ai
FAQs
How does Robylon keep accuracy high on complex calls
Real-time NLU, sentiment detection, and entity extraction power the conversation, while human-in-the-loop review handles edge cases and raises accuracy toward 100 percent.
Does Robylon integrate with my existing telephony and CRM stack
Yes. Robylon connects to Twilio and Exotel, and syncs two-way with tools like Zendesk, Freshdesk, Salesforce, and Shopify. Custom webhooks are supported.
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