TLDR
Looking for the best LimeChat alternative and competitors of 2026? Your best fit depends on where WhatsApp sits in your operations.
- Robylon - Omnichannel AI agents for WhatsApp, chat, email, voice, and ticketing with support automation
- Interakt - D2C WhatsApp marketing platform with broadcasts, segmentation, and team inbox
- Wati - Shared inbox with no-code WhatsApp workflows and broadcast campaigns
- DelightChat - Shopify-focused helpdesk combining support and cart recovery in one inbox
- Zoko - Shopify-native WhatsApp commerce with catalog sharing and automated flows
- Gupshup - Enterprise messaging infrastructure for multi-channel bot building at scale
- Trengo - Omnichannel customer communication platform with WhatsApp, routing, and analytics
Choose based on your primary need: support automation, marketing scale, commerce workflows, or omnichannel operations. Compare WhatsApp broadcasts, segmentation, team inbox, and abandoned cart recovery.
Introduction
WhatsApp has moved from being "just another support channel" to becoming a revenue driver for D2C brands. When it works, it shortens buying decisions, speeds up support, and keeps customers engaged without forcing them into email threads or phone queues.
LimeChat helped many Shopify stores structure that shift. It brought automation, chatbots, and broadcast capabilities to WhatsApp, making it feel like a sales channel instead of an afterthought. But as businesses scale, needs evolve. What worked for 500 conversations a month starts breaking at 5,000. A simple inbox becomes a bottleneck. Cart recovery that once felt automated now feels limiting. And when support expands beyond WhatsApp into email, voice, and ticketing, single-channel tools start showing their edges.
This guide walks through 7 LimeChat alternatives built for different stages and strategies. Some prioritize WhatsApp marketing and conversion. Others focus on omnichannel customer support with WhatsApp as one piece. A few offer infrastructure-level control for teams with technical resources. The goal is to help you match your current operation and growth plan with the right tooling, whether that means staying WhatsApp-focused or expanding into a broader support stack.
What is LimeChat (and who is it for)?
LimeChat is a conversational commerce platform built around WhatsApp. In simple terms, it helps a brand sell and support customers through WhatsApp by using chatbots and automation.
LimeChat tends to work best for:
- D2C brands that sell high-volume products and need fast replies on WhatsApp.
- Shopify stores that want WhatsApp to feel like a sales channel, not just support.
- Teams focused on WhatsApp marketing and conversion, where messaging is tied to revenue.
- Lean support teams that want basic chatbots and automation to handle repetitive queries.
In many setups, LimeChat becomes the “front desk” for WhatsApp. It helps manage incoming messages, reduce manual work, and keep customers moving through common steps like product discovery, order tracking, and basic returns or exchanges.
When is LimeChat not the best fit?
LimeChat may not fit as well when a company’s support needs look more like a full help desk.
That usually happens when:
- The business needs complex omnichannel customer support across email, chat, voice, tickets, and social.
- The team runs strict processes depending on heavy SLA workflows, escalations, and detailed internal routing.
- The support operation with deeper reporting across channels, agent performance, and long case histories.
In those cases, many teams prefer a broader omnichannel customer support stack, and then connect WhatsApp as one channel inside it, instead of running WhatsApp as the main system.
Why do businesses switch to LimeChat competitors?
Teams usually switch because the same WhatsApp setup stops working once volume, teams, and expectations grow.
1. When WhatsApp campaigns become hard to scale
At the start, a brand can run a few campaigns and track results in a sheet. That breaks when WhatsApp becomes a daily revenue channel. At that stage, teams need a reliable shared inbox or team inbox with clear ownership.
They also need simple accountability, such as one conversation - one owner, clear tags, and status. The business wants scale, not chaos, and the inbox has to support it.
2. When cart recovery needs more than templates
Many teams begin cart recovery with a few saved messages. When recovery becomes a real growth lever, teams need:
- Event-based triggers for abandoned cart recovery, not manual follow-ups.
- Personalization based on what the shopper did, fail-safes that prevent duplicate nudges, and reduce spam complaints.
- Clean reporting/analytics that show recovery rate, revenue, and drop-offs by segment.
If tracking is weak, teams cannot improve the flow.
3. When support ops mature beyond “WhatsApp only.”
Support teams often start on WhatsApp because it is fast. That shift brings new needs:
- A proper help desk software setup for ticketing, routing, and history.
- SLA management for response times, escalations, and priority handling.
- Consistent routing rules and internal notes so agents work as one team.
- Better reporting/analytics on agent load, backlog, resolution time, and handoffs.
It also brings a broader requirement: customer communications management across more channels.
The tool must support both growth and support workflows, not just message sending.
Top 7 LimeChat Alternatives to consider in 2026
1. Robylon (Omnichannel customer support + WhatsApp automation)
Robylon builds AI agents that automate customer support across WhatsApp, chat, tickets/email, and voice. It positions around faster resolutions and lower support costs through automation.
Best use case
Best for teams that want one system for omnichannel sales, customer support, and WhatsApp-led journeys. It fits well when you need a team inbox plus AI handling for repetitive queries.
Key features
- AI agents across WhatsApp, chat, tickets/email, and voice with context carryover.
- Knowledge-base powered answers for support and FAQs, with governed handoff.
- Operational reporting/analytics focus via unified timelines and performance visibility.
- WhatsApp automation with templates, quick replies, and chatbot-style flows
- Multi-lingual workflows that support both support and sales-style conversations, including WhatsApp-led flows.
Pricing: Robylon lists Starter $0/month, Pro $39/month, and Business $199/month
Industry: Ecommerce/D2C, fintech, logistics, healthcare, and support-heavy businesses that need omnichannel customer support.
Limitations: Works best when help content and processes are structured; messy knowledge bases reduce answer quality.
Why better than LimeChat?
Robylon is stronger when you need WhatsApp plus tickets and voice in one place. It also pushes deeper reporting/analytics across channels, which helps mature support teams.
2) Interakt (D2C WhatsApp marketing + conversion)
Interakt is a WhatsApp Business platform built for selling and support on WhatsApp. It is widely used by D2C brands for campaigns, customer replies, and commerce flows.
Best use case
Runs WhatsApp broadcasts with customer targeting and handles day-to-day replies in a team inbox. Works well when Shopify-led WhatsApp commerce is the main growth channel.
Key features
- Broadcast campaigns with segmentation and basic customer management
- Shared inbox for multi-agent handling, assignment, and visibility
- Reporting basics for campaign and conversation performance
Pricing: Plans listed as Starter ₹999/month, Growth ₹2,799/month, Advanced ₹3,799/month, plus Enterprise (custom)
Industry: D2C, retail, ecommerce-first teams running WhatsApp-led growth
Limitations: Costs can rise with WhatsApp messaging charges, and deeper omnichannel support ops may need a helpdesk.
Why better than LimeChat?
Interakt stays focused on WhatsApp growth motions, so teams ship campaigns faster. It can feel simpler than a broader conversational commerce platform setup.
3) Wati (Shared inbox + no-code WhatsApp workflows)
Wati is a WhatsApp Business API platform with an inbox and workflow tooling. It is commonly picked by small and mid-size teams that want a WhatsApp structure without a heavy setup.
Best use case
Help teams manage many chats with clear ownership in a team inbox. Enables marketing and support journeys with a no-code builder.
Key features
- No-code automation builder for common flows
- Broadcast campaigns and customer lists
Pricing: Growth $59/month, Pro $119/month, Business $299/month
Industry: Ecommerce, education, services, and SMB teams scaling WhatsApp.
Limitations: Advanced reporting and multi-channel support depth are limited compared to full help desk software stacks.
Why better than LimeChat?
Wati can be faster to adopt for WhatsApp-only teams. It keeps the workflow surface simpler for daily execution.
4) DelightChat (Shopify-led support)
DelightChat is an omnichannel helpdesk built for D2C, with strong WhatsApp and Shopify workflows. It combines customer support and WhatsApp marketing features.
Best use case
Handles support and cart recovery in one place for Shopify stores. Works well when a small team wants a single inbox plus recovery automations.
Key features
- Shopify supports workflows, tags, and team collaboration
- Cart recovery and post-purchase automation
Pricing: Startup $29/month plus WhatsApp charges (pricing page).
Industry: Shopify-first D2C brands and ecommerce support teams
Limitations: Advanced campaign orchestration and deep segmentation are lighter than dedicated WhatsApp marketing suites.
Why better than LimeChat?
DelightChat fits teams that want support & recovery outcomes without enterprise complexity. The value shows up fast for Shopify stores.
5) Zoko(Shopify-native WhatsApp commerce)
Zoko is a WhatsApp & Shopify platform focused on sales and commerce workflows. It is built for stores that want WhatsApp-driven revenue with structured tooling.
Best use case
Runs commerce flows like catalog sharing, cart recovery, and automation while keeping conversations visible to the team. Suitable for high-intent WhatsApp shopping journeys.
Key features
- Shopify-linked WhatsApp commerce flows and catalog actions
- Cart recovery and review collection tooling
- Flow builder with fair-use-based automation steps
Pricing (verified): Listed plans include Starter $39.99/month, Plus $64.99/month, Elite $114.99/month, Max $404.99/month (Zoko content + Shopify listing)
Industry: Shopify ecommerce and D2C brands selling via WhatsApp
Limitations: Costs can grow with high flow usage and WhatsApp conversation charges, so forecasting matters.
Why better than LimeChat?
Zoko is purpose-built for Shopify commerce outcomes. Teams that want WhatsApp to sell faster often prefer this focus.
6) Gupshup (Scale & multi-channel messaging)
Gupshup is a messaging platform that supports WhatsApp and other channels at scale. It is used by teams that want platform-level messaging plus bot capabilities.
Best use case
Useful when WhatsApp is one channel inside broader customer messaging. Fits orgs that need an infrastructure-like base for conversational support.
Key features
- Bot building and automation components
- Delivery + operational visibility for message programs
- Integrations and APIs for custom builds
Pricing: Self-serve pricing shows $0.001 per message (plus other costs depending on setup)
Industry: BFSI, large ecommerce, and enterprises running high-volume messaging
Limitations: Many teams need technical resources, and “ready-made” WhatsApp commerce workflows can require extra build work.
Why better than LimeChat?
Gupshup fits teams that outgrow packaged tools and want infrastructure-level flexibility. It supports broader customer communications management.
7) Trengo (Omnichannel customer support + WhatsApp inbox)
Trengo is a customer communication platform built around an omnichannel inbox. It focuses on bringing channels, automation, and team workflows into one place.
Best use case
Fits teams moving beyond “WhatsApp only” into help desk software needs like routing, collaboration, and reporting/analytics. Useful for multi-channel support at a growing scale.
Key features
- Workflow automation for triage and tagging
- Reporting/analytics for agent and operational performance
- WhatsApp plus other channels in one system
Pricing: Boost €349/month (month-to-month) and Pro €599/month (month-to-month), with annual equivalents and Enterprise custom.
Industry: Retail/ecommerce, travel, hospitality, and teams with multi-channel support operations.
Limitations: Pricing is higher than WhatsApp-only tools, so small teams may not get full value.
Why better than LimeChat?
Trengo is stronger when support ops mature into SLAs, routing, and multi-channel handling. It brings structure beyond WhatsApp campaigns.
Robylon vs LimeChat
Why Robylon?
WhatsApp abandoned cart recovery
A strong abandoned cart recovery setup is a repeatable system that triggers at the right time, speaks to the right shopper, and proves ROI through clean data. This structure works because it is event-based, segmented, and measurable.
Support + automation (post-purchase)
Once a brand grows, support stops being “reply fast.” It becomes an operation. That is when teams need a real system behind WhatsApp. Teams that do this well use AI customer support agents to handle repetitive questions first, then hand off only the edge cases.
Omnichannel Support and Sales
Conversations started on calls or texts can be carried forward with omnichannel support, where WhatsApp is one channel inside a single operating view.
Conclusion
Most teams switch from LimeChat when they hit one of three walls: WhatsApp campaigns become hard to scale without proper segmentation and reporting, cart recovery needs event-based triggers and personalization beyond templates, or support operations mature into multi-channel needs with SLA management and deeper analytics.
The right LimeChat alternative depends on what you need WhatsApp to do next.
- Need omnichannel support + WhatsApp? Robylon, Trengo, and DelightChat bring team inbox, ticketing, AI automation, and cross-channel visibility into one system.
- Want WhatsApp-first growth tools? Interakt, Zoko, and Wati focus on broadcasts, segmentation, Shopify commerce flows, and cart recovery with lighter support tooling.
- Building custom workflows? Gupshup offers API-level control for teams with engineering resources and complex messaging needs.
Most teams don't outgrow LimeChat because it stops working. They outgrow it because their needs expand either deeper into WhatsApp marketing, broader into omnichannel support, or further into custom infrastructure. The platforms in this guide are built for those next stages.
If you're evaluating options and want to see how Robylon handles WhatsApp automation alongside omnichannel support, book a demo.
FAQs
What is LimeChat best used for?
LimeChat works best for D2C brands running high-volume WhatsApp sales and support with chatbot automation. It fits Shopify stores that want WhatsApp to function as a revenue channel with guided product discovery, order tracking, and basic support automation.
Do LimeChat competitors & alternatives support team collaboration and shared inbox?
All listed alternatives provide shared inbox or team inbox functionality. Robylon includes assignment rules, internal notes, and agent performance tracking. Shared inbox quality varies; mature support teams should prioritize routing, SLA tracking, and reporting depth.
Do any LimeChat alternatives support omnichannel customer support beyond WhatsApp?
Yes, Robylon handles WhatsApp, chat, email/ticketing, social media, and voice with AI agents and unified timelines. Trengo provides an omnichannel inbox with routing, SLA management, and multi-channel reporting. DelightChat covers WhatsApp, email, Instagram, and Facebook for Shopify stores. Gupshup supports multi-channel messaging at the infrastructure level.
Which tool is best for WhatsApp abandoned cart recovery?
Robylon, Zoko, and DelightChat excel at cart recovery with event-based triggers and Shopify integration. Robylon adds AI-powered responses and omnichannel context. Zoko specializes in Shopify-native WhatsApp commerce with catalog actions and automated recovery flows. DelightChat combines support and recovery in one inbox for lean teams.
Can I customize pricing plans for WhatsApp platforms?
Most platforms offer custom Enterprise plans for higher volumes or specific needs. Robylon, Trengo, and Gupshup provide custom pricing for teams needing dedicated support, higher limits, or specialized integrations. Standard plans are well-suited for predictable volumes, while custom plans cater to enterprises with complex workflows or multi-team structures.
How is LimeChat pricing structured?
LimeChat's Shopify plans start at $199/month for Growth, $399/month for Pro, and $699/month for Advanced. These prices cover the platform subscription. WhatsApp Business API charges from Meta are separate and billed based on conversation volumes and messaging types (marketing, utility, authentication).
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