# Resolve 85% of support tickets with AI agents, 24/7

> Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California.

Let Robylon handle repetitive queries across chat, email and voice so your human team can focus on complex issues.

Source: https://www.robylon.ai/support

- **Faster replies:** Cut first response time from minutes to seconds with instant AI answers.
- **Fewer queues:** Automate common FAQs and policy queries so agents see fewer repetitive tickets.
- **Happier customers:** Keep CSAT high with always-on support and a smooth handoff to humans when needed.

## Why do support leaders choose Robylon?

Robylon reduces backlog fast with omnichannel AI agents that understand context, update systems and close tickets correctly.

### Plug in to your existing stack

Connect Robylon to Zendesk, Freshdesk, Intercom, Zoho Desk or any of the other 34 tools in its integrations catalogue.

### Automate full support journeys, not just replies

Design workflows for refunds, replacements, password resets, KYC and more. Robylon agents can collect data, trigger APIs, update CRMs, and create or update tickets automatically.

### Seamless live-agent escalation

Route conversations to the right queue with full context: channel, last messages, user profile and sentiment. Agents never start cold and customers never repeat themselves.

### Guardrails, approvals and audit trails

Control what AI can see, say and do. Set policy guardrails, restrict actions by intent, and review AI messages where needed so you stay compliant and on-brand.

## What results do support teams see with Robylon?

Faster responses, fewer queues and happier customers, without adding headcount. These are the figures across Robylon support deployments.

- **100%** query coverage, with AI + humans
- **93%** improvement in resolution time
- **90%** average CSAT
- **43%** fewer repeat inquiries

## What support work can Robylon AI agents handle?

Every step of the support journey across chat, voice, email and tickets, from "where is my order?" to complex technical issues.

### Instant answers to common questions

Shipping, refunds, account access, pricing, store locations and more. Deflect repetitive tickets and chats before they reach your team.

### "Where is my order?" handled for you

Link order systems so agents can track shipments, update addresses and share status without human clicks.

### Guide users through step-by-step fixes

Walk customers through troubleshooting one step at a time: identify the issue, check its status, suggest the fix, and escalate with every step already tried if it persists.

### Automate policy-driven workflows

Let AI check eligibility, collect photos or documents, create tickets, and trigger refunds or replacements according to your rules.

> "We are a platform for connecting Mentors and Students. Robylon's AI handles our unique use cases like canceling calls, refunds, processing payments, checking coupon validity, arranging meetings and more. Very happy!"
> Ankit Agrawal, Co-founder at Topmate

## How do Robylon support agents work?

AI agents classify, verify, act and close, while your team stays in control with approvals, analytics and guardrails.

### Step 1: Start with a smart FAQ agent

Ingest your help center, FAQs and internal docs so Robylon can instantly answer common queries across chat, email and voice in your brand tone.

### Step 2: Add context from CRMs and APIs

Plug Robylon into your CRM, order and subscription systems so the agent understands who the user is, what they have done and what is open right now.

### Step 3: Resolve issues, not just respond

With permissions you define, Robylon can update records, manage orders, trigger workflows and create tickets, escalating to humans only when needed.

## What have support teams achieved with Robylon?

A gaming company: over 95% automated query resolution and about 30% reduction in cost. A D2C fashion brand: about 85% chat resolution rate and about 60% ticket resolution rate. An online trading platform: over 80% automated ticket resolution and about 25% reduction in support cost.

- [Robylon’s AI agent automatically resolves 95%+ Knowledge base queries for a gaming company](https://www.robylon.ai/customer-stories/robylons-ai-agent-resolves-knowledge-base-queries-for-a-gaming-company.md)
- [For a D2C Fashion brand, Robylon automatically resolved 85% chat queries and 60% tickets](https://www.robylon.ai/customer-stories/d2c-brand-robylon-automatically-resolved-chat-queries-and-tickets.md)
- [Learn how Robylon’s AI agents automated 80% ticket resolution for an online trading platform](https://www.robylon.ai/customer-stories/ticket-resolution-for-an-online-trading-platform.md)

## Is Robylon ready for enterprise support teams?

Yes. Robylon is SOC 2 and HIPAA compliant, aligned to GDPR and CPRA, and plugs into your support stack with the security, governance and controls your IT and compliance teams expect.

### Compliance built in

Data residency and retention controls, PII handling, and tooling to support GDPR and CPRA where applicable.

### Designed for high-volume support teams

Handle spikes from launches, sale events and seasonal demand across chat, email, voice and WhatsApp without hiring blitzes.

### Enterprise-ready security

SOC 2 and HIPAA compliance, SSO, role-based access and audit logs, so security teams stay comfortable while you deploy AI across your support operation.

### Admin controls for every team

Control who can create playbooks, edit messaging, publish agents and view analytics. Separate workspaces by region, brand or business unit where needed.

Book a demo: https://calendly.com/dinesh-goel-go4/30min
Start free: https://app.robylon.ai/signup