# Robylon pricing

> Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California.
> Source: https://www.robylon.ai/pricing

Start free with 300 AI credits a month. Paid plans start at $25 a month and scale by credits, not seats, with 10% off when you pay yearly.

All prices are in US dollars per month. Yearly prices are per month, billed once a year.
Conversation estimates are for chat, WhatsApp and email. Voice calls use credits at a different rate.

## How much does Robylon cost?

- **Starter** (for individuals and small projects): free.
- **Pro** (for growing teams): from $25 a month.
- **Business** (for large businesses): from $180 a month.
- **Enterprise** (for large organizations): custom pricing.

## How many credits does each plan include?

| Plan | Credits a month | Approx. conversations | Billed monthly | Billed yearly |
| --- | --- | --- | --- | --- |
| Starter | 300 | ~40 | Free | Free |
| Pro | 500 | ~67 | $25 | $22 |
| Pro | 1,500 | ~200 | $75 | $67 |
| Pro | 2,500 | ~333 | $113 | $101 |
| Pro | 3,500 | ~467 | $158 | $142 |
| Business | 4,500 | ~600 | $180 | $162 |
| Business | 6,000 | ~800 | $240 | $216 |
| Business | 8,000 | ~1,067 | $280 | $252 |
| Business | 10,000 | ~1,333 | $300 | $270 |
| Enterprise | Custom | Unlimited | Custom | Custom |

## What does each plan include?

### AI credits and usage

| Feature | Starter | Pro | Business | Enterprise |
| --- | --- | --- | --- | --- |
| Monthly credits included | 300 | 500 to 3,500 | 4,500 to 10,000 | Custom |
| Approx. conversations per month | ~40 | ~67 to ~467 | ~600 to ~1,333 | Unlimited |
| Extra credits available | Yes | Yes | Yes | Yes |

### Knowledge base

| Feature | Starter | Pro | Business | Enterprise |
| --- | --- | --- | --- | --- |
| Knowledge sources | 50 | 500 | 2,000 | 5,000 |
| KB storage limit | 1 MB | 40 MB | 40 MB | 500 MB |
| Custom KB responses | Yes | Yes | Yes | Yes |
| KB gaps and clustering | No | Yes | Yes | Yes |
| KB testing suite | No | Yes | Yes | Yes |

- **Knowledge sources:** Each file, URL or Q&A you add to the knowledge base counts as one source.
- **KB gaps and clustering:** Shows the questions the AI could not answer from your sources, grouped by topic, so you know what to add next.
- **KB testing suite:** Upload questions as a CSV, let the agent answer them in bulk, then grade each answer and export the results.

### AI models

| Feature | Starter | Pro | Business | Enterprise |
| --- | --- | --- | --- | --- |
| Basic AI models | Yes | Yes | Yes | Yes |
| All AI models | No | Yes | Yes | Yes |
| BYOLLM (bring your own LLM) | No | No | No | Yes |
| LLM fallback | No | Yes | Yes | Yes |
| Model selector | No | Yes | Yes | Yes |

- **Basic AI models:** OpenAI GPT-4o Mini, GPT-4.1 Mini, GPT-5 Mini and GPT-5 Nano, and Google Gemini 2.0 Flash, 2.5 Flash Lite and 3.1 Flash Lite.
- **All AI models:** The basic models plus OpenAI GPT-4o, GPT-4.1, GPT-5, o3 and o4-mini, Anthropic Claude Sonnet and Claude Haiku, and Google Gemini Pro, Gemini Flash and 2.5 Flash.
- **BYOLLM (bring your own LLM):** Run the agent on your own model, including a custom or fine-tuned one.
- **LLM fallback:** If the primary model fails or is unavailable, the agent switches to a backup model and the conversation carries on.
- **Model selector:** Choose which AI model powers each agent.

### Channels

| Feature | Starter | Pro | Business | Enterprise |
| --- | --- | --- | --- | --- |
| Chat widget | Yes | Yes | Yes | Yes |
| WhatsApp | No | Yes | Yes | Yes |
| Email and ticketing | No | Yes | Yes | Yes |
| Voice: phone calls | No | No | Yes | Yes |
| Voice: WhatsApp calls | No | No | No | Yes |

### Integrations

| Feature | Starter | Pro | Business | Enterprise |
| --- | --- | --- | --- | --- |
| Slack | Yes | Yes | Yes | Yes |
| MS Teams | No | Yes | Yes | Yes |
| Google Sheets | No | Yes | Yes | Yes |
| Freshdesk, Zendesk and Zoho Desk | No | No | Yes | Yes |
| Custom API integrations | No | No | Yes | Yes |

### Analytics and insights

| Feature | Starter | Pro | Business | Enterprise |
| --- | --- | --- | --- | --- |
| Basic analytics | Yes | Yes | Yes | Yes |
| Chat analytics dashboard | No | No | Yes | Yes |
| Voice analytics dashboard | No | No | Yes | Yes |
| AI insights and recommendations | No | No | Yes | Yes |
| Credits usage tracking | Yes | Yes | Yes | Yes |

- **Credits usage tracking:** See how many credits you have used this month and how many remain.

### Security and administration

| Feature | Starter | Pro | Business | Enterprise |
| --- | --- | --- | --- | --- |
| SSO (single sign-on) | No | No | No | Yes |
| Role-based access control | No | Yes | Yes | Yes |
| Audit logs | No | No | No | Yes |
| Custom data retention policies | No | No | No | Yes |

- **Custom data retention policies:** Set how long conversation data is kept before it is deleted.

### Support

| Feature | Starter | Pro | Business | Enterprise |
| --- | --- | --- | --- | --- |
| Community and docs | Yes | Yes | Yes | Yes |
| Email support | No | Yes | Yes | Yes |
| Priority support and SLAs | No | No | No | Yes |
| Dedicated account manager | No | No | No | Yes |

## What do live agent seats cost?

Seats are optional licences for the people on your team who answer escalations inside
Robylon's inbox. Tiers can be mixed on one workspace.

- **Basic**: $19 per seat per month. Frontline agents handling routine chat, email and WhatsApp conversations.
- **Advanced**: $49 per seat per month. Senior agents who need AI assistance, advanced ticket management and team visibility.
- **Expert**: $89 per seat per month. Team leads and QA agents who monitor performance and need full reporting access.

### Channels

| Feature | Basic | Advanced | Expert |
| --- | --- | --- | --- |
| Chat (Robylon Chat, WhatsApp, Instagram and more) | Yes | Yes | Yes |
| Email and ticket management | Yes | Yes | Yes |
| Voice: phone calls | No | Yes | Yes |
| Voice: WhatsApp calls | No | No | Yes |

### Handling conversations

| Feature | Basic | Advanced | Expert |
| --- | --- | --- | --- |
| Shared inbox | Yes | Yes | Yes |
| Full conversation history | Yes | Yes | Yes |
| Canned responses from a shared library | Yes | Yes | Yes |
| Internal notes and @mentions | Yes | Yes | Yes |
| Transfer to other agents | Yes | Yes | Yes |
| Set agent availability | Yes | Yes | Yes |
| Bulk actions (close, assign, tag) | No | Yes | Yes |
| Quick actions (multi-step automations) | No | Yes | Yes |

### AI assistance

| Feature | Basic | Advanced | Expert |
| --- | --- | --- | --- |
| AI Copilot: response suggestions | No | 50 uses/mo | Unlimited |
| AI Copilot: conversation summaries | No | 50 uses/mo | Unlimited |
| Fix grammar and spelling | No | Yes | Yes |
| Tone and language adjustment | No | Yes | Yes |
| AI Copilot: unlimited usage | No | Add-on | Yes |

### Reporting and visibility

| Feature | Basic | Advanced | Expert |
| --- | --- | --- | --- |
| Basic analytics | Yes | Yes | Yes |
| All pre-built reports | No | Yes | Yes |
| Full reporting and real-time dashboard | No | No | Yes |

## What add-ons are available?

None is required to get started. Every add-on is 10% off on yearly billing.

- **Extra credits**: $25 per 1,000 credits. More AI credits for conversations beyond your plan's monthly allowance.
- **Custom domain**: $49 per month. Serve the chat widget, embed script and shareable links from your own domain.
- **Remove 'Powered by Robylon'**: $29 per month. Take the Robylon badge off the customer-facing widget and iframe.

## Frequently asked questions

### What is the difference between workspace plans and live agent seats?

**Workspace plans** pay for the AI agent: its monthly credits, the AI models it can use and the channels it can answer on. **Live agent seats** are an optional licence for each person on your human support team, in three tiers from $19 to $89 per seat per month. You can mix seat tiers on the same workspace.

### How do credits work?

Each message the AI agent processes uses credits: a base processing cost plus a model cost that depends on which AI model answers. The plan figures assume about **7.5 credits** per chat, WhatsApp or email conversation, so 300 credits is roughly 40 conversations. Voice calls use credits at a different rate. Every plan can buy extra credits at $25 per 1,000.

### Which workspace plan is right for me?

- **Starter:** free, with 300 credits a month and chat only. Enough for a proof of concept.
- **Pro:** from $25 a month for 500 to 3,500 credits. Adds WhatsApp, email and ticketing, and all AI models.
- **Business:** from $180 a month for 4,500 to 10,000 credits. Adds voice phone calls, the Freshdesk, Zendesk and Zoho Desk integrations, custom API integrations and AI insights.
- **Enterprise:** quoted. Adds bring-your-own LLM, WhatsApp voice calls, SSO, audit logs, priority support with SLAs and a dedicated account manager.

### What is the difference between the three live agent seat tiers?

- **Basic ($19 per seat per month)** covers chat, email and ticket management, the shared inbox, canned responses, internal notes and transfers.
- **Advanced ($49)** adds voice phone calls, bulk and quick actions, all pre-built reports, and AI Copilot suggestions and summaries at 50 uses a month each, with unlimited Copilot available as an add-on.
- **Expert ($89)** adds WhatsApp voice calls, unlimited AI Copilot, and full reporting with a real-time dashboard.

### Can I start on Starter and upgrade later without losing data?

Yes. Upgrading is instant, and your AI agents, knowledge sources, conversation history and configuration all carry over. The new credit allowance applies as soon as you upgrade.

### What happens when I run out of credits?

AI agent replies pause until you add credits; the live agent inbox keeps working. You are notified when your balance reaches 50%, 20% and zero. To add more, move to a higher credit tier or buy 1,000 credits for $25.

### Is there a discount for paying yearly?

Yes, **10% off** every paid plan and 10% off add-ons. For example, Pro with 500 credits is $22 a month billed yearly, against $25 billed monthly.

### Do I need live agent seats, or can I use Robylon with AI agents only?

AI agents only is fine, and many customers start that way. On Business and Enterprise the agent hands what it cannot resolve to Freshdesk, Zendesk or Zoho Desk. Seats are for teams that want to answer escalations inside Robylon's own inbox, with AI Copilot and the full customer context alongside.

### Which add-ons are available, and do I need any to start?

None are required; every plan works on its own. The add-ons are:

- **Extra credits:** $25 per 1,000
- **Custom domain:** $49 a month
- **Removing the Robylon badge:** $29 a month
- **Live agent seats:** from $19 per seat per month

Add-ons are 10% off on yearly billing.

### How does Robylon pricing compare with Intercom and Zendesk?

On list prices, a Robylon AI chat, WhatsApp or email conversation costs **$0.20 to $0.38**: $270 a month for 10,000 credits billed yearly at the low end, $75 for 1,500 billed monthly at the high end. Per widely cited third-party teardowns:

- **Intercom** charges $0.99 for each resolution by its Fin agent.
- **Zendesk** charges around $1.50 per committed resolution and $2.00 pay-as-you-go.

The Robylon figure is per conversation, resolved or not, so it is not a like-for-like per-resolution price. See [Robylon vs Intercom](https://www.robylon.ai/compare/robylon-vs-intercom).