# AI-powered support on the channel your customers already use

> Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California.

Robylon's AI agents resolve 85% of support tickets without a human. On WhatsApp that means no hold times, no app downloads and no friction, just fast, accurate support where your customers already are.

Source: https://www.robylon.ai/platform/whatsapp

## Why move customer support to WhatsApp?

Traditional support channels create friction at every step. Customers want help where they already spend their time, not on a portal they'll never visit again.

### Phone queues drain patience

Customers sit on hold, get transferred between departments and repeat their issue each time. The result is frustrated customers and overwhelmed agents.

### Email disappears into a void

By the time an email reply arrives, the customer has often churned, posted a negative review or called your phone line anyway.

### Web chat vanishes when they leave

Customers start a chat, get distracted and close the tab, and the whole conversation is lost. There is no way to follow up and no thread to come back to.

## What can Robylon's AI agent do on WhatsApp?

Robylon runs a production-grade AI agent natively on WhatsApp: one that understands context, takes actions and speaks your customer's language.

### Context-aware conversations

The agent pulls real-time data from your CRM, order system and knowledge base to answer accurately, not with generic FAQ responses.

### Multilingual, in over 40 languages

Detects the language on every turn and replies fluently in English, Spanish, Portuguese, Hindi and regional languages. Built for global audiences.

### Instant resolution, not just replies

Triggers actions such as canceling orders, starting refunds, booking appointments and sending tracking links, directly from the WhatsApp conversation. No portal needed.

### Seamless human handover

When a query needs a human touch, Robylon routes it to the right agent with the full conversation context: no repetition, no cold transfers.

### Rich media support

Customers can send images, videos, voice notes and documents, and the agent reads them. It replies with media, reply buttons and list menus, all within the chat.

## What can WhatsApp AI handle in your industry?

From order tracking to appointment booking, Robylon handles the use cases that matter most to your customers.

### E-commerce and D2C: Post-purchase support on autopilot

Answer everything from "where is my order?" to returns and exchanges without an agent.

- Order tracking and delivery updates
- Return and exchange requests
- Refund status checks
- Product recommendations
- Abandoned cart recovery

### Fintech and banking: Secure, instant financial support

Answer account queries, guide customers through KYC and handle disputes, without leaving WhatsApp.

- Account balance and statement requests
- KYC document collection
- Transaction dispute resolution
- Investment portfolio queries
- Loan status and EMI reminders

### Healthcare: Patient engagement, simplified

Book appointments, send prescription reminders and collect patient documents, with fewer calls to your front desk.

- Appointment booking and rescheduling
- Prescription refill reminders
- Lab report delivery
- Insurance verification
- Post-visit follow-up

### Edtech: Student support that scales

Answer admission queries, share course details and guide enrollment across time zones and languages.

- Course and program information
- Application status tracking
- Document submission reminders
- Fee payment assistance
- Visa and scholarship guidance

### Media and entertainment: Audience engagement at scale

Manage subscriber support, recommendations and accounts on WhatsApp to lift engagement and reduce churn.

- Subscription and plan management
- Content discovery and recommendations
- Playback and technical troubleshooting
- Regional language support
- Contests and live event updates

### Real estate and services: Lead qualification on WhatsApp

Qualify inbound leads, schedule site visits and send property details, turning WhatsApp conversations into revenue.

- Property and service inquiries
- Site visit scheduling
- Document collection and verification
- Payment reminders
- Post-service feedback

## How long does it take to go live on WhatsApp?

Most teams go live in 7 days. Robylon connects to the WhatsApp Business Platform through Meta's own sign-up, so there is no API or webhook to set up yourself.

### Step 1: Connect your number

Link your WhatsApp Business number through Meta's sign-up flow. Robylon registers it on the Cloud API and subscribes to its messages for you.

### Step 2: Configure your AI agent

Upload your knowledge base, connect your CRM and ticketing tools, set escalation rules, and define your brand voice and response guidelines.

### Step 3: Test and refine

Run test conversations, review AI responses in real time, fine-tune edge cases and approve the agent for production. Our team helps you at every step.

### Step 4: Go live and optimize

Launch to your customers. Watch the analytics dashboard, track resolution rates and CSAT, and keep improving with knowledge gap insights.

How to connect WhatsApp, step by step: https://www.robylon.ai/docs/whatsapp/connect

## What else does Robylon include for WhatsApp support?

Robylon isn't just a WhatsApp pipe. It's a full AI support platform built for messaging-first teams.

### AI auto-resolution

Resolve common queries end to end without human help: order status, FAQs, policy questions and more.

### Unified inbox

Manage WhatsApp, web chat, voice and email conversations in one agent dashboard, with full context.

### Analytics dashboard

Track AI resolution rate, handle time, CSAT, chat dispositions, template delivery and agent performance in real time.

### Smart routing

Route conversations to the right team by topic, language, priority and business hours, automatically.

### Interruption handling

Handle off-topic turns, several questions at once and callbacks without losing context or the thread.

### CRM integrations

Connect CRMs and APIs to sync tickets, contacts and conversation history.

### Proactive campaigns

Send order updates, payment reminders and re-engagement broadcasts using approved templates.

### Multimedia handling

Transcribe voice notes and read images and documents, then respond to what they say.

## Does WhatsApp support connect to your other channels?

Yes. Every WhatsApp conversation lands in the same Robylon inbox as your chat, voice and email: one customer, one thread, whatever the channel.

### Single customer view

Every interaction, whether it started on WhatsApp, moved to a call or became a ticket, lives in one timeline. Agents never ask "can you repeat that?"

### Cross-channel handover

A customer who starts on WhatsApp and needs a call keeps the full context: no repetition, no cold starts, no frustrated customers.

### Consistent AI across channels

The same AI agent, knowledge base and brand voice, whether the customer reaches you on WhatsApp, web chat or any other channel.

## What have Robylon customers achieved?

HealthifyMe: 40% growth in conversions and 2x increase in customer engagement. A D2C fashion brand: about 85% chat resolution rate and about 60% ticket resolution rate. A gaming company: over 95% automated query resolution and about 30% reduction in cost.

- [40% higher conversions: Healthify’s Success Story with Robylon](https://www.robylon.ai/customer-stories/40-higher-conversions-healthifys-success-story-with-robylon.md)
- [For a D2C Fashion brand, Robylon automatically resolved 85% chat queries and 60% tickets](https://www.robylon.ai/customer-stories/d2c-brand-robylon-automatically-resolved-chat-queries-and-tickets.md)
- [Robylon’s AI agent automatically resolves 95%+ Knowledge base queries for a gaming company](https://www.robylon.ai/customer-stories/robylons-ai-agent-resolves-knowledge-base-queries-for-a-gaming-company.md)

## Is Robylon ready for enterprise support teams?

Yes. Robylon is SOC 2 and HIPAA compliant, aligned to GDPR and CPRA, and plugs into your support stack with the security, governance and controls your IT and compliance teams expect.

### Compliance built in

Data residency and retention controls, PII handling, and tooling to support GDPR and CPRA where applicable.

### Designed for high-volume support teams

Handle spikes from launches, sale events and seasonal demand across chat, email, voice and WhatsApp without hiring blitzes.

### Enterprise-ready security

SOC 2 and HIPAA compliance, SSO, role-based access and audit logs, so security teams stay comfortable while you deploy AI across your support operation.

### Admin controls for every team

Control who can create playbooks, edit messaging, publish agents and view analytics. Separate workspaces by region, brand or business unit where needed.

## What do teams ask about WhatsApp support?

### Do I need the WhatsApp Business API to use Robylon?

Yes. Robylon connects to the WhatsApp Business Platform (Cloud API), hosted by Meta, through Meta's own sign-up flow. You need a Meta Business account and a phone number that can receive a verification code. Robylon registers the number on the Cloud API and subscribes to its messages for you, so there is no webhook to set up.

### How does WhatsApp message pricing work?

Meta charges for WhatsApp per template message, priced by category: marketing, utility or authentication. Free-form replies sent within 24 hours of a customer's last message are not charged. Meta publishes its rates on its own rate card. On Robylon, WhatsApp is included from the Pro plan.

### Can I use my existing phone number?

Yes, as long as it is not registered in the WhatsApp or WhatsApp Business app. Meta's sign-up does not accept a number that is, so delete that WhatsApp account first or use a new number. A dedicated business number works best.

### What happens after the 24-hour window?

Within 24 hours of a customer's last message you can send them anything. After that, WhatsApp only allows approved template messages until the customer writes again. Robylon disables free-form replies in the inbox once the window closes, and your team sends a template to restart the conversation.

### How fast can we go live?

Most teams go live in 7 days: connect the number, set up the AI agent with your knowledge base and integrations, then test, refine and launch. Deployments that need custom API integrations take longer.

### Can the AI agent handle multiple languages?

Yes. Robylon's AI agents detect the language on every turn and reply in over 40 languages, including English, Hindi, Hinglish, Spanish and Portuguese. The customer never has to choose a language.

### Does Robylon support proactive WhatsApp messages?

Yes. You can send approved WhatsApp templates for order updates, appointment reminders, payment confirmations and re-engagement campaigns, to one customer or a whole audience segment. Templates are created and submitted to Meta for approval inside Robylon.

## Ready to launch WhatsApp support?

Start a free pilot and see Robylon's AI agent resolve real customer queries on WhatsApp, in your industry and with your data.

Book a demo: https://calendly.com/dinesh-goel-go4/30min
Start free: https://app.robylon.ai/signup