# The AI platform for faster, better customer support, everywhere > Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California. Build multilingual AI agents that resolve queries, qualify leads and take actions across chat, WhatsApp, email, tickets and voice, with outcomes you can measure. Source: https://www.robylon.ai/platform/overview ## How are Robylon agents different from scripted chatbots? Most chatbots stop at FAQs. Robylon agents combine your knowledge, the customer's context and actions in your tools, so they complete real workflows instead of just answering questions. ### The typical approach - Hardcoded flows for every scenario - FAQ-only deflection - Manual handoffs and follow-ups - Limited visibility into quality ### The Robylon way - Knowledge, CRM and APIs in one agent - Omnichannel execution across WhatsApp, chat, email, tickets and voice - Guardrails and analytics for reliability - Faster iteration on a product-first platform ## What results do teams see with Robylon? Robylon agents resolve 85% of support tickets without a human. These are the figures across Robylon support deployments. - **100%** query coverage, with AI + humans - **93%** improvement in resolution time - **90%** average CSAT - **43%** fewer repeat inquiries ## What does the Robylon platform include? One place to build, optimize and scale AI agents: everything you need to launch agents, improve how they perform and expand across channels. Channels: Chat, WhatsApp, Email, Tickets, Voice, API. - **Build:** Agent builder, Knowledge, Tools and actions, Workflows, Handoffs - **Optimize:** QA and testing, Analytics, Conversation review, Feedback loop - **Scale:** Routing, Multilingual, Templates and broadcasts, Role-based access, Multi-brand ## How do you build an agent on Robylon? Create agents that handle real customer journeys, not just FAQs. ### Knowledge agents Ground responses on your content. Reduce hallucinations with retrieval and clear citation logic. ### Tool-enabled actions Let the agent book, reschedule, update CRM fields, send payment links, create tickets and more. ### Workflow orchestration Guide what happens next using triggers, conditions and fallbacks. ### Human handoff with context Seamless escalation with conversation history, a summary and recommended next steps. ## How do you improve an agent once it is live? Improve quality every week with a true AI operations loop. ### Analytics that tie to outcomes Track deflection, lead capture rate, AHT reduction, CSAT signals and drop-offs. ### Testing and QA Use evals to test against golden questions, edge cases and policy constraints before pushing updates. ### Conversation review and coaching Find failure themes, fix sources, refine instructions and iterate fast. ### Observability and audit trail See what the agent used, from knowledge to tool calls, and why it answered the way it did. ## How does Robylon scale across channels and teams? Roll out across channels, teams and geographies without losing control. ### Omnichannel consistency Same agent, same policies, every channel. ### Routing and escalation Route by intent, language, priority, VIP status and business hours. ### Integrations ecosystem Plug into your stack: CRM, helpdesk, dialers, ticketing and data stores. ### Multi-org and governance Roles, permissions, draft and live environments, and change control. ## What have Robylon customers achieved? A gaming company: over 95% automated query resolution and about 30% reduction in cost. HealthifyMe: 40% growth in conversions and 2x increase in customer engagement. A lending company: about 25% more collections and about 30% cost reduction. - [Robylon’s AI agent automatically resolves 95%+ Knowledge base queries for a gaming company](https://www.robylon.ai/customer-stories/robylons-ai-agent-resolves-knowledge-base-queries-for-a-gaming-company.md) - [40% higher conversions: Healthify’s Success Story with Robylon](https://www.robylon.ai/customer-stories/40-higher-conversions-healthifys-success-story-with-robylon.md) - [25% improvement in loan collections by using Robylon’s AI voice agents](https://www.robylon.ai/customer-stories/25-improvement-in-loan-collections-by-using-robylons-ai-voice-agents.md) ## Does Robylon work with the tools you already run? Yes. It works inside 37 helpdesk, CRM, commerce and telephony tools, and anything with a REST API. - **Helpdesks & CRM:** Zendesk, Freshworks, Intercom, Salesforce, HubSpot, Zoho, Microsoft Dynamics, Oracle - **Connectors:** Slack, Microsoft Teams, Gmail, Jira, Notion, Confluence, Google Drive, Google Sheets, Dropbox, Zapier - **Social & Messaging:** WhatsApp, Instagram, Facebook, Telegram, Discord - **Telephony:** Twilio, Amazon Connect, Aircall, Exotel, Ozonetel, Knowlarity - **E-commerce Platforms:** Shopify, WooCommerce, BigCommerce, Salesforce Commerce Cloud - **Orders, Returns & Shipping:** Manhattan Omni, Unicommerce, Return Prime, ClickPost Full catalogue: https://www.robylon.ai/platform/integrations ## Is Robylon ready for enterprise teams? Yes. Robylon is SOC 2 and HIPAA compliant, aligned to GDPR and CPRA, and plugs into your support and sales stack with the security, governance and controls your IT and compliance teams expect. ### Compliance built in Data residency and retention controls, PII handling, and tooling to support GDPR and CPRA where applicable. ### Designed for high-volume teams Handle spikes from launches, campaigns and seasonal demand across chat, email, voice and WhatsApp without hiring blitzes. ### Enterprise-ready security SOC 2 and HIPAA compliance, SSO, role-based access and audit logs, so security teams stay comfortable while you deploy AI across your support and sales operations. ### Admin controls for every team Control who can create playbooks, edit messaging, publish agents and view analytics. Separate workspaces by region, brand or business unit where needed. ## What do teams ask about the Robylon platform? ### How will Robylon help my company? Robylon's AI agents resolve **85%** of support tickets without a human, across chat, email, voice and WhatsApp, and hand the rest to your team with the context attached. Across support deployments that has meant: - **93%** improvement in resolution time - **90%** average CSAT - **43%** fewer repeat inquiries ### Which channels can I connect to Robylon, and how long does setup take? Each channel is on these plans: - **Chat widget:** every plan, including the free Starter plan - **WhatsApp:** Pro and above - **Email and ticketing:** Pro and above - **Voice phone calls:** Business and above - **WhatsApp voice calls:** Enterprise - **Freshdesk, Zendesk and Zoho Desk integrations:** Business and above Most teams go live in **7 days**, with channels connected by OAuth or an API key. See [every plan](https://www.robylon.ai/pricing). ### How do AI credits work? Each message the AI agent processes uses credits: a base processing cost plus a model cost that depends on which AI model answers. The plan figures assume about **7.5 credits** per chat, WhatsApp or email conversation, so 300 credits is roughly 40 conversations. Voice calls use credits at a different rate. Every plan can buy extra credits at $25 per 1,000. ### What is an AI agent, and how does it work? An AI agent reads each customer message, checks your approved knowledge sources and connected systems, decides the best response or action, and replies automatically. Robylon agents run on large language models: every plan has the basic models, Pro and above have all of them, and Enterprise can bring its own. ### Can human agents work alongside my AI agents? Yes. Workflows can send chosen queries straight to a person, and the agent hands over anything it cannot resolve with the conversation history and a summary attached. Your team can answer in either: - **Robylon's own inbox**, on live agent seats from $19 to $89 per seat per month - **Freshdesk, Zendesk or Zoho Desk**, on the Business plan and above ### What is a knowledge source? Each file, URL or Q&A you add to the knowledge base counts as one source, such as: - Your website or help center - FAQs - Word documents - Google Drive documents - Question-and-answer pairs typed straight into Robylon Robylon indexes every source so the agent answers from your content and cites it. The free Starter plan holds **50** sources and Enterprise **5,000**. Book a demo: https://calendly.com/dinesh-goel-go4/30min Start free: https://app.robylon.ai/signup