# AI agents for effortless email and ticket resolution

> Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California.

Robylon resolves 85% of support tickets without a human, with AI agents trained on your knowledge base and SOPs.

Source: https://www.robylon.ai/platform/email

## What results do teams see with Robylon?

Robylon agents resolve 85% of support tickets without a human. These are the figures across Robylon support deployments.

- **100%** query coverage, with AI + humans
- **93%** improvement in resolution time
- **90%** average CSAT
- **43%** fewer repeat inquiries

## How does Robylon handle support email?

It automates replies, prioritizes urgent tickets and keeps every response on-brand.

### Seamless ecosystem integration

Connect your knowledge base, CRM, payments and other tools. The AI acts in the background to resolve issues without manual input.

### Smart ticket labeling and classification

Auto-label tickets using intent, sentiment and history to route and prioritize them accurately.

### Context-rich AI drafting

Drafts each reply from the customer's details and past conversations, in the tone and length your team has set.

## Can you see and control what the AI does?

Yes. Your team can monitor, analyze and refine every AI conversation in real time.

### Email performance analytics

Track resolution rates, response quality and cost savings over time, so you know what's working and what isn't.

### Action-level logs

See exactly what the AI did, from reading an email to tagging it. Every step is recorded and reviewable.

### Deeper insights and gap identification

From unresolved queries to low-confidence replies, see where the agent falls short and plug the knowledge gaps behind it.

> "We are a platform for connecting Mentors and Students. Robylon's AI handles our unique use cases like canceling calls, refunds, processing payments, checking coupon validity, arranging meetings and more. Very happy!"
> Ankit Agrawal, Co-founder at Topmate

## What have Robylon customers achieved?

An online trading platform: over 80% automated ticket resolution and about 25% reduction in support cost. A D2C fashion brand: about 85% chat resolution rate and about 60% ticket resolution rate. A logistics provider: over 95% improvement in AHT and about 52% ticket resolution rate.

- [Learn how Robylon’s AI agents automated 80% ticket resolution for an online trading platform](https://www.robylon.ai/customer-stories/ticket-resolution-for-an-online-trading-platform.md)
- [For a D2C Fashion brand, Robylon automatically resolved 85% chat queries and 60% tickets](https://www.robylon.ai/customer-stories/d2c-brand-robylon-automatically-resolved-chat-queries-and-tickets.md)
- [How a US logistics enterprise reduced its customer query resolution time by 95%](https://www.robylon.ai/customer-stories/a-us-logistics-enterprise-reduced-its-customer-query-resolution-time-by-95.md)

## Does Robylon work with the tools you already run?

Yes. It works inside 38 helpdesk, CRM, commerce and telephony tools, and anything with a REST API.

- **Helpdesks & CRM:** Zendesk, Freshworks, Intercom, Salesforce, HubSpot, Zoho, Microsoft Dynamics, Oracle
- **Connectors:** Slack, Microsoft Teams, Gmail, Jira, Notion, Confluence, Google Drive, Google Sheets, Dropbox, Zapier
- **Social & Messaging:** WhatsApp, Instagram, Facebook, Telegram, Discord
- **Telephony:** Twilio, Amazon Connect, Aircall, Exotel, Ozonetel, Knowlarity
- **E-commerce Platforms:** Shopify, WooCommerce, BigCommerce, Salesforce Commerce Cloud
- **Orders, Returns & Shipping:** Manhattan Omni, Unicommerce, Return Prime, ClickPost
- **Loyalty & Retention:** Growave

Full catalogue: https://www.robylon.ai/platform/integrations

## Your customers don't need another article link. They need their problem solved.

See how Robylon resolves real customer issues, from refunds to escalations and callbacks, in a live demo with our team.

Book a demo: https://www.robylon.ai/book-demo
Start free: https://app.robylon.ai/signup