# AI agents built for real-time conversations

> Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California.

Instant, intelligent support across your website, apps, social and business chat channels.

Source: https://www.robylon.ai/platform/chat

## What results do teams see with Robylon?

Robylon agents resolve 85% of support tickets without a human. These are the figures across Robylon support deployments.

- **100%** query coverage, with AI + humans
- **93%** improvement in resolution time
- **90%** average CSAT
- **43%** fewer repeat inquiries

## How does Robylon scale chat support without adding headcount?

Robylon's AI agents resolve 85% of support tickets without a human, so your team handles only the complex ones.

### Personal, empathetic conversations

Delight customers with deeply personalized, empathetic conversations that build satisfaction and loyalty.

### Truly unified chat across every channel

Bring web chat, apps, WhatsApp and social platforms into a single inbox, for faster, seamless conversations everywhere.

### Always on, always understood

Give customers 24/7 support with AI agents that speak their language, whenever and wherever they write in.

## Can you see and control what the AI does?

Yes. Your team can monitor, analyze and refine every AI conversation in real time.

### Chat performance analytics

Track auto-resolutions, CSAT and cost efficiency, and see how AI chat is changing your frontline support.

### Action-level logs

See exactly what the AI did, from detecting the issue to sending a personalized response. Every action is visible and auditable.

### Deeper insights and gap identification

From unresolved queries to low-confidence replies, see where the agent falls short and plug the knowledge gaps behind it.

> "We are a platform for connecting Mentors and Students. Robylon's AI handles our unique use cases like canceling calls, refunds, processing payments, checking coupon validity, arranging meetings and more. Very happy!"
> Ankit Agrawal, Co-founder at Topmate

## What have Robylon customers achieved?

A D2C fashion brand: about 85% chat resolution rate and about 60% ticket resolution rate. A gaming company: over 95% automated query resolution and about 30% reduction in cost. HealthifyMe: 40% growth in conversions and 2x increase in customer engagement.

- [For a D2C Fashion brand, Robylon automatically resolved 85% chat queries and 60% tickets](https://www.robylon.ai/customer-stories/d2c-brand-robylon-automatically-resolved-chat-queries-and-tickets.md)
- [Robylon’s AI agent automatically resolves 95%+ Knowledge base queries for a gaming company](https://www.robylon.ai/customer-stories/robylons-ai-agent-resolves-knowledge-base-queries-for-a-gaming-company.md)
- [40% higher conversions: Healthify’s Success Story with Robylon](https://www.robylon.ai/customer-stories/40-higher-conversions-healthifys-success-story-with-robylon.md)

## Does Robylon work with the tools you already run?

Yes. It works inside 38 helpdesk, CRM, commerce and telephony tools, and anything with a REST API.

- **Helpdesks & CRM:** Zendesk, Freshworks, Intercom, Salesforce, HubSpot, Zoho, Microsoft Dynamics, Oracle
- **Connectors:** Slack, Microsoft Teams, Gmail, Jira, Notion, Confluence, Google Drive, Google Sheets, Dropbox, Zapier
- **Social & Messaging:** WhatsApp, Instagram, Facebook, Telegram, Discord
- **Telephony:** Twilio, Amazon Connect, Aircall, Exotel, Ozonetel, Knowlarity
- **E-commerce Platforms:** Shopify, WooCommerce, BigCommerce, Salesforce Commerce Cloud
- **Orders, Returns & Shipping:** Manhattan Omni, Unicommerce, Return Prime, ClickPost
- **Loyalty & Retention:** Growave

Full catalogue: https://www.robylon.ai/platform/integrations

## Your customers don't need another article link. They need their problem solved.

See how Robylon resolves real customer issues, from refunds to escalations and callbacks, in a live demo with our team.

Book a demo: https://www.robylon.ai/book-demo
Start free: https://app.robylon.ai/signup