# AI customer support for SaaS companies > Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California. AI agents that fix technical and billing issues in your app, over email and on calls, and turn trials and pricing page visitors into customers. Live in 7 days. > Source: https://www.robylon.ai/industries/saas > Last updated: 2026-09-28 ## Built on Robylon for SaaS companies Four jobs a software company can hand to Robylon, from a failed import to a trial that turns into a sale. ### My import keeps failing Technical questions answered from your product’s own logs, in the app. Robylon answers how-to and troubleshooting questions in your app, over email and on calls. It reads the customer’s workspace and logs through the APIs you connect, finds the cause, and fixes what it is allowed to fix, such as re-running a job. When it is a real bug, it files it in Jira with the details and tells the customer what happens next. ### Billed for seats we don’t use Invoices, seats and plan changes, sorted over email. Robylon answers invoice, seat and plan questions. It compares what the customer is billed for with what they use, changes the plan, and issues credits and refunds up to the limit you set. Anything over the limit goes to your billing team in Slack with the numbers already worked out. ### Stuck at setup Stalled trials called, helped and booked in for a demo. Before a trial ends, Robylon calls or messages the users who have stalled, asks what is in the way, and answers it. When the answer is a job that is quicker done together, it books a demo with your team and sends the details. You choose which trials get a call and when. ### Is SSO on the Team plan? Pricing page questions turned into qualified sales calls. Robylon answers plan and pricing questions on your website, asks what your sales team would, such as team size and the tools a company uses, and recommends the plan that fits. Qualified visitors are booked straight into a call with your team, and the lead goes to your CRM with everything it learned. ## What does every Robylon AI agent come with? - **Generative AI, up and running in minutes.** Connect your knowledge base and let your AI agent handle FAQs with precision and tone, automating the questions your team answers every day. - **Seamless backend integration. True end-to-end automation.** Let your AI agent tap into your systems to verify users, tailor responses, and complete support workflows end to end. - **Precision through data. Quality through insight.** Leverage real-time analytics and QA tools to improve your AI agent's output and raise the share of queries it resolves, week after week. - **Global support. Local feel. Lower cost.** Our AI agent handles customer queries in over 40 languages, works around the clock, and saves your team time and money. ## Can Robylon connect to your CRM, billing platform and product analytics? Yes. Bring data into Robylon and increase agent productivity. ## Frequently asked questions ### What does Robylon do for SaaS companies? Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. For software companies, its AI agents troubleshoot technical issues, handle billing and plan changes, convert stalled trials and qualify leads from your pricing page. They take the action inside your product and billing systems, such as re-running an import or adding seats, rather than only answering the question. ### Can Robylon troubleshoot technical issues in our product? Yes. The AI agent reads the customer’s account, settings and logs through the APIs you connect, finds the cause and fixes what you allow it to, such as re-running a failed job or correcting a setting. When the problem is a real bug, it files it in Jira with the account, steps and logs attached, and tells the customer what happens next. ### Can Robylon handle billing, refunds and plan changes? Yes, within the limits you set. The AI agent explains invoices, adds or removes seats, changes plans and issues credits and refunds up to your limit. Anything above the limit goes to your billing team in Slack with the numbers already worked out, and the agent replies to the customer once it is approved. ### Can Robylon help convert free trials? Yes. Before a trial ends, the AI agent calls or messages users who have stalled at setup, asks what is in the way and answers it. When a person would help more, it books a demo with your team and sends the details. You choose which trials get a call, which get a message, and when. ### Can Robylon qualify leads on our pricing page? Yes. The AI agent answers plan and pricing questions, asks about team size and the tools a company uses, and recommends the plan that fits. Qualified visitors are booked straight into a call with your sales team, and the lead goes to HubSpot, Salesforce or Zoho with everything the agent learned. ### Does Robylon work with Intercom, Zendesk and our CRM? Yes. Robylon runs on top of helpdesks such as Intercom, Zendesk and Freshworks rather than replacing them, connects to CRMs such as Salesforce and HubSpot, and escalates through Jira and Slack. Your own product and billing systems connect through their APIs. See [every integration](https://www.robylon.ai/platform/integrations). ### Is customer data secure with Robylon? Yes. Robylon is **SOC 2 Type II** and **HIPAA** compliant, and aligned to **GDPR** and **CPRA**. Connections to your systems use scoped credentials that you issue and can revoke at any time, so the AI agent reaches only the data and actions you grant it. US data residency is available. Reports and the full control list are in the [Robylon Trust Centre](https://trust.robylon.ai). ### Which channels and languages does Robylon support? Every channel your customers use, run by one AI agent with one knowledge base: - **Messaging:** WhatsApp, Instagram and Facebook Messenger - **Chat:** on your website and in your app - **Email** - **Voice:** inbound and outbound calls It works in over 40 languages, including English, Hindi, Hinglish, Spanish and Portuguese, and replies in whichever one the customer uses. ### How long does it take to set up Robylon? Most teams go live in **7 days**. The AI agents arrive pre-trained on more than 10 million support queries, and the Robylon team connects your systems and trains the agent on your products and policies during onboarding. ### Which SaaS companies use Robylon? Software companies including Topmate and SuprSend use Robylon.