# AI customer support for logistics and delivery companies > Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California. AI agents that track shipments, fix failed deliveries, quote freight and make driver check calls across chat, WhatsApp, email and voice. Live in 7 days. > Source: https://www.robylon.ai/industries/logistics > Last updated: 2026-09-28 ## Built on Robylon for logistics companies Four jobs a carrier, 3PL or delivery platform can hand to Robylon, from a failed label to a delivered load. ### Labels failing for 38 orders Tickets from your business customers, traced and fixed. Robylon resolves the tickets your business customers raise, such as failed labels, missed pickups and sync errors. It reads the order, the carrier’s response and your platform’s logs, fixes what it can, and hands the rest to your team with the cause already found. - **~52%** Tickets resolved automatically (Last-mile delivery platform) - **>95%** Faster resolution (Last-mile delivery platform) - **Minutes** To resolve, down from 2 to 3 hours (Last-mile delivery platform) - **~15%** Checked by a person before sending (Last-mile delivery platform) ### Nobody rang the bell Failed deliveries checked against the driver’s GPS and rebooked. Robylon handles failed attempts, late parcels and address changes on WhatsApp, chat and email. It checks the scan and the driver’s location instead of taking either side’s word, rebooks the delivery, and flags anything that needs the depot’s attention. ### Running 40 minutes late Check calls made on every load, with the ETA written back. Robylon calls drivers at the points you set, asks where they are and whether they will make the window, and writes the answer back to your TMS. When a load is running late, it tells the shipper or receiver before they have to ask. ### Quote for 12 pallets Rate requests quoted and booked in the chat on your site. Robylon asks what a rate depends on, such as weight, lane and pickup day, prices it from the rates you connect and checks capacity. When the shipper accepts, it books the load and sends the paperwork, so the quote becomes a booking in one conversation. ## What does every Robylon AI agent come with? - **Generative AI, up and running in minutes.** Connect your knowledge base and let your AI agent handle FAQs with precision and tone, automating the questions your team answers every day. - **Seamless backend integration. True end-to-end automation.** Let your AI agent tap into your systems to verify users, tailor responses, and complete support workflows end to end. - **Precision through data. Quality through insight.** Leverage real-time analytics and QA tools to improve your AI agent's output and raise the share of queries it resolves, week after week. - **Global support. Local feel. Lower cost.** Our AI agent handles customer queries in over 40 languages, works around the clock, and saves your team time and money. ## Can Robylon connect to your TMS, carrier systems and rating tools? Yes. Bring data into Robylon and increase agent productivity. ## Frequently asked questions ### What does Robylon do for logistics and delivery companies? Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. For carriers, 3PLs, freight brokers and delivery platforms, its AI agents track shipments, fix failed deliveries, resolve tickets from business customers, make driver check calls and quote freight. They take the action inside your systems, such as rebooking a delivery or regenerating a label, rather than only answering the question. ### Can Robylon answer "Where is my shipment?" automatically? Yes. The AI agent answers from the live route rather than the last scan, with the stop number and the driver’s delivery window, and can change the delivery, such as adding a note to leave it with a neighbor. ### Can Robylon handle failed deliveries and delivery exceptions? Yes. The AI agent checks the scan history and the driver’s location at the time of the attempt, rebooks the delivery into a slot the customer picks, and flags attempts that do not add up to the depot. ### Can Robylon resolve tickets from our business customers? Yes. A last-mile delivery platform serving over 100 businesses in 25 countries connected Robylon to Freshdesk. Robylon now resolves 52% of its tickets automatically, in minutes rather than the 2 to 3 hours they used to take, with about 15% checked by a person before sending. Read the [case study](https://www.robylon.ai/customer-stories/a-us-logistics-enterprise-reduced-its-customer-query-resolution-time-by-95). ### Can Robylon make driver check calls? Yes. The AI agent calls drivers at the points you set, asks where they are and whether they will make the delivery window, writes the new ETA back to your TMS, and texts the shipper or receiver when a load is running late. ### Can Robylon quote and book freight? Yes. The AI agent asks for the weight, lane and pickup day, prices the shipment from the rates you connect, checks capacity and books the load when the shipper accepts. ### Which systems does Robylon connect to? Robylon runs on top of helpdesks such as Freshdesk and Zendesk, and connects to Shopify, ClickPost, Twilio and Exotel. Your TMS, WMS and rating tools connect through their APIs. See [every integration](https://www.robylon.ai/platform/integrations). ### Is customer data secure with Robylon? Yes. Robylon is **SOC 2 Type II** and **HIPAA** compliant, and aligned to **GDPR** and **CPRA**. Connections to your systems use scoped credentials that you issue and can revoke at any time, so the AI agent reaches only the data and actions you grant it. US data residency is available. Reports and the full control list are in the [Robylon Trust Centre](https://trust.robylon.ai). ### Which channels and languages does Robylon support? Every channel your customers use, run by one AI agent with one knowledge base: - **Messaging:** WhatsApp, Instagram and Facebook Messenger - **Chat:** on your website and in your app - **Email** - **Voice:** inbound and outbound calls It works in over 40 languages, including English, Hindi, Hinglish, Spanish and Portuguese, and replies in whichever one the customer uses. ### How long does it take to set up Robylon? Most teams go live in **7 days**. The AI agents arrive pre-trained on more than 10 million support queries, and the Robylon team connects your systems and trains the agent on your products and policies during onboarding.