# AI customer support for health and fitness brands > Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California. AI agents for gyms, clinics, telehealth and wellness brands that handle member support, book doctor and dietitian appointments, and send refill reminders across WhatsApp, chat, email and voice. Live in 7 days. > Source: https://www.robylon.ai/industries/health-fitness > Last updated: 2026-09-28 ## Built on Robylon for health and fitness brands Four jobs a health or fitness brand can hand to Robylon, from the first question to the next refill. ### Can I pause my membership? Billing, pauses and plan changes, resolved on WhatsApp. Robylon answers billing, membership and plan questions on WhatsApp, chat and email. It finds the member from the number or email they write from, pauses, changes or refunds within your policy, and keeps their coach in the loop. What it cannot resolve goes to your team with the context attached. - **~93%** Queries resolved by AI - **+23%** CSAT score uplift - **100k+** Queries handled a month - **<10 secs** Time to first reply ### I need to see a doctor Patients booked with the right doctor on a call, confirmed by text. Robylon answers your phone line, finds the patient from the number they call from, checks the doctor’s calendar and books the slot they pick, all on one call. It confirms by text, sends a reminder the day before, and passes anything urgent or clinical to your staff. ### Saw the ad. Do I qualify? Ad leads qualified and booked with a clinician on WhatsApp. When someone taps an ad, Robylon picks up the conversation on WhatsApp, asks the questions your team would, and books a consult with the right clinician or coach. It never assesses anyone itself: anything clinical goes to a qualified person. - **21%** Booking with an expert - **55%** Purchase rate - **<10 secs** Time to recommend - **40+** Languages it recommends in ### Running low on supplements Refills and renewals won with a call and a WhatsApp message. Before a course or membership runs out, Robylon calls the member or messages them on WhatsApp, takes any change to the order on the call, and sends the payment link. You choose who gets a call, who gets a message, and when. ## Which tools does Robylon connect to? Your CRM, helpdesk, store and every channel your members use, with 30 more integrations beyond these. ## Frequently asked questions ### What does Robylon do for health and fitness brands? Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. For gyms, clinics, telehealth providers and nutrition and wellness brands, its AI agents handle member support, book doctor, dietitian and coach appointments, qualify leads, and send refill and renewal reminders. They take the action inside the tools you connect, such as booking the call or pausing the membership, rather than only answering the question. ### Can Robylon book appointments with coaches, dietitians and doctors? Yes. The AI agent checks what the member's plan includes, shows the practitioners with open slots, and books the one they pick in the same conversation, on chat, WhatsApp or a phone call. It can also reschedule, cancel and send reminders, so the full appointment lifecycle stays in one thread. ### Does Robylon give medical advice? No. Robylon answers questions about plans, bookings, orders and billing, and hands anything clinical to a qualified person on your team with the conversation attached. When someone asks whether a treatment suits them, the agent books them with a clinician or coach instead of answering itself. ### Is Robylon HIPAA compliant? Yes. Robylon is **SOC 2 Type II** and **HIPAA** compliant, and aligned to **GDPR** and **CPRA**. Connections to your CRM, helpdesk and booking systems use scoped credentials that you issue and can revoke at any time, so the AI agent reaches only the data and actions you grant it. US data residency is available. Reports and the full control list are in the [Robylon Trust Centre](https://trust.robylon.ai). ### Can Robylon recommend the right plan and sell it? Yes. The AI agent asks about goals, conditions and past attempts, matches the person to the plan that fits, and takes the payment in the chat. HealthifyMe raised chat conversion from 12-14% to 18% with Robylon, a 40% growth in conversions. Read the [case study](https://www.robylon.ai/customer-stories/40-higher-conversions-healthifys-success-story-with-robylon). ### Can Robylon handle memberships, pauses and billing questions? Yes. The AI agent finds the member from the phone number or email they write from, then pauses, changes or refunds their membership within the limits you set. Anything outside the policy goes to your team with the member's details and the checks already done. ### Can Robylon send refill and renewal reminders? Yes. Before a supplement course or membership runs out, Robylon calls the member or messages them on WhatsApp, takes any change to the order, and sends a payment link. You choose who gets a call, who gets a message, and when. ### Which channels and languages does Robylon support? Every channel your members use, run by one AI agent with one knowledge base: - **Messaging:** WhatsApp, Instagram and Facebook Messenger - **Chat:** on your website and in your app - **Email** - **Voice:** inbound and outbound calls It works in over 40 languages, including English, Hindi, Hinglish, Spanish and Portuguese, and replies in whichever one the member writes in. ### How long does it take to set up Robylon? Most teams go live in **7 days**. The AI agents arrive pre-trained on more than 10 million support queries, and the Robylon team connects your CRM, booking system and channels and trains the agent on your plans and policies during onboarding. ### Which health and fitness brands use Robylon? Health, fitness, nutrition and wellness brands including HealthifyMe, Tata MD, Plix, Boldfit, Kapiva, Sugarfit and VMax Fit. HealthifyMe put three linked AI agents on its pre-sales chat, to learn about the user, recommend a plan and book a free coach call, and grew conversions by 40%.