# AI player support for gaming companies > Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California. AI agents that fix missing purchases, recover hacked accounts, answer gameplay questions and triage bugs in over 40 languages, 24/7. Live in 7 days. > Source: https://www.robylon.ai/industries/gaming > Last updated: 2026-09-28 ## Built on Robylon for gaming companies Four jobs a studio can hand to Robylon, from a gameplay question to a top player who stopped playing. ### How do I unlock the Archer? Gameplay and event questions answered in the player’s language. Robylon answers gameplay, event and rewards questions on WhatsApp, in-game chat, Discord, Telegram and email, in over 40 languages. It combines your knowledge base with the player’s own progress, so the answer fits them, and new event FAQs go live in minutes. - **>95%** Knowledge base queries resolved by AI (Gaming company, 20M+ players) - **~30%** Lower support cost (Gaming company, 20M+ players) - **40+** Languages (Gaming company, 20M+ players) - **6k+** Queries a month (Gaming company, 20M+ players) ### Someone got into my account Hacked accounts locked, verified and restored. Robylon locks a compromised account as soon as it sees the signs, confirms ownership with details only the real player knows, and restores their email and access. Anything that touches another player, such as rolling back trades, goes to your trust and safety team for approval. ### Hasn’t played in a week Top players called, heard and brought back. When a high-value player goes quiet, Robylon calls them as their VIP host, finds out why and acts on it: it matches a crash to a known bug, adds a make-good within your policy, and texts them when the fix is live. You choose which players get a call and when. ### Crashes on level 12 Crash reports matched to known bugs, with a fix date. Robylon reads the device, game version and crash log, matches the report to a known issue in Jira and adds it to the count. It gives the player the workaround and the fix date, files new bugs with everything engineering needs, and makes good on lost progress within your policy. ## What does every Robylon AI agent come with? - **Generative AI, up and running in minutes.** Connect your knowledge base and let your AI agent handle FAQs with precision and tone, automating the questions your team answers every day. - **Seamless backend integration. True end-to-end automation.** Let your AI agent tap into your systems to verify users, tailor responses, and complete support workflows end to end. - **Precision through data. Quality through insight.** Leverage real-time analytics and QA tools to improve your AI agent's output and raise the share of queries it resolves, week after week. - **Global support. Local feel. Lower cost.** Our AI agent handles customer queries in over 40 languages, works around the clock, and saves your team time and money. ## Can Robylon connect to your game engine, player database and payment gateway? Yes. Bring data into Robylon and increase agent productivity. ## Frequently asked questions ### What does Robylon do for gaming companies? Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. For game studios and publishers, its AI agents fix missing purchases, answer gameplay and event questions, recover hacked accounts, triage bug reports and look after top players. They take the action inside your game’s systems, such as granting gems or restoring an account, rather than only answering the question. ### Can Robylon fix missing in-game purchases? Yes. The AI agent checks the store receipt against what the player received. When a payment went through and the grant did not, it grants the item, and it can add a make-good within the limits you set. ### Can Robylon answer gameplay questions in many languages? Yes. A blockchain gaming company with over 20 million players has 95% of its 6,000+ monthly knowledge base queries resolved automatically by Robylon, in over 40 languages, and cut its support costs by 30%. New event FAQs go live in under 10 minutes. Read the [case study](https://www.robylon.ai/customer-stories/robylons-ai-agent-resolves-knowledge-base-queries-for-a-gaming-company). ### Can Robylon recover hacked accounts? Yes. The AI agent locks the account when it sees the signs of a takeover, confirms ownership with details only the real player knows, and restores their email and access. Anything that affects another player, such as rolling back trades, goes to your trust and safety team for approval. ### Can Robylon handle bug reports? Yes. The AI agent reads the device, game version and crash log, matches the report to a known issue in Jira and adds it to the count. New bugs are filed with everything engineering needs, and the player hears the workaround and the fix date. ### Does Robylon work on Discord and Telegram? Yes. Robylon runs the same AI agent on Discord, Telegram, WhatsApp, in-game chat, email and voice, with one knowledge base behind all of them. ### Is customer data secure with Robylon? Yes. Robylon is **SOC 2 Type II** and **HIPAA** compliant, and aligned to **GDPR** and **CPRA**. Connections to your systems use scoped credentials that you issue and can revoke at any time, so the AI agent reaches only the data and actions you grant it. US data residency is available. Reports and the full control list are in the [Robylon Trust Centre](https://trust.robylon.ai). ### How long does it take to set up Robylon? Most teams go live in **7 days**. The AI agents arrive pre-trained on more than 10 million support queries, and the Robylon team connects your systems and trains the agent on your products and policies during onboarding.