# AI customer support for crypto exchanges and wallets > Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. Operated by Zooid Tech Inc., San Francisco, California. AI agents that resolve deposit, withdrawal, KYC and account security queries across chat, email, WhatsApp and voice, in over 40 languages, 24/7. SOC 2 Type II compliant. > Source: https://www.robylon.ai/industries/crypto > Last updated: 2026-09-28 ## Built on Robylon for crypto platforms Four jobs an exchange or wallet can hand to Robylon, from a missing deposit to a new user’s first trade. ### Sent on the wrong network Deposit and withdrawal problems traced on the chain and fixed. Robylon answers deposit, withdrawal and transfer questions on email, chat and WhatsApp. It reads the transaction on the chain and in your ledger, so it can say exactly where the funds are. Anything that moves funds, such as a recovery, goes to your wallet team for approval with the checks already done. ### My KYC was rejected Rejected KYC fixed in the chat, so new users can deposit. When a verification fails, Robylon reads the reason from your KYC provider and tells the user exactly what to fix, such as glare on a document or a name mismatch. It collects the new document in the conversation and resubmits it, so the user is verified without starting again. ### Lost my authenticator 2FA resets and lockouts handled with an identity check first. Robylon handles lost 2FA, lockouts and suspicious login reports. It verifies the user with the identity check you choose before it changes anything, applies your safeguards, such as pausing withdrawals after a reset, and never asks for a password, seed phrase or private key. ### Verified but no deposit Verified users called and helped to their first deposit. When a verified user has not deposited, Robylon calls them in their language, answers the question that stopped them, and sends the deposit details on WhatsApp. You choose who gets a call, who gets a message, and when. ## What does every Robylon AI agent come with? - **Generative AI, up and running in minutes.** Connect your knowledge base and let your AI agent handle FAQs with precision and tone, automating the questions your team answers every day. - **Seamless backend integration. True end-to-end automation.** Let your AI agent tap into your systems to verify users, tailor responses, and complete support workflows end to end. - **Precision through data. Quality through insight.** Leverage real-time analytics and QA tools to improve your AI agent's output and raise the share of queries it resolves, week after week. - **Global support. Local feel. Lower cost.** Our AI agent handles customer queries in over 40 languages, works around the clock, and saves your team time and money. ## Can Robylon connect to your wallet provider, KYC stack and blockchain explorer? Yes. Bring data into Robylon and increase agent productivity. ## Frequently asked questions ### What does Robylon do for crypto exchanges and wallets? Robylon is an AI customer support platform that resolves tickets across email, chat, voice and WhatsApp. For crypto exchanges, wallets and Web3 apps, its AI agents answer deposit and withdrawal questions, fix failed KYC, handle 2FA resets and lockouts, and help new users make their first deposit. They read the chain, your ledger and your KYC provider before they answer, so the reply says where the funds actually are. ### Can Robylon answer deposit and withdrawal questions? Yes. The AI agent looks up the transaction on the network and in your ledger, then tells the customer its status: how many confirmations it has, which network it used and when it will be credited. If a deposit went to the wrong network or a withdrawal is stuck, it finds out why and routes it to the right team with the transaction details attached. ### Will Robylon move funds on its own? No. Withdrawals, recoveries, refunds and limit changes follow your approval path. The AI agent does the checking and prepares the case, and a person on your team releases it. ### Can Robylon help users pass KYC? Yes. When a verification fails, the AI agent reads the rejection reason from your KYC provider, tells the user exactly what to fix, collects the new document in the conversation and resubmits it. ### How does Robylon handle 2FA resets and account security? The AI agent verifies the user with the identity check you choose, such as a selfie matched to their KYC photo, before it changes anything. It then applies your safeguards, such as pausing withdrawals for 24 hours after a reset. It never asks for a password, seed phrase or private key. ### Is customer data secure with Robylon? Yes. Robylon is **SOC 2 Type II** and **HIPAA** compliant, and aligned to **GDPR** and **CPRA**. Connections to your systems use scoped credentials that you issue and can revoke at any time, so the AI agent reaches only the data and actions you grant it. US data residency is available. Reports and the full control list are in the [Robylon Trust Centre](https://trust.robylon.ai). ### Which channels and languages does Robylon support? Every channel your users use, run by one AI agent with one knowledge base: - **Messaging:** WhatsApp, Instagram and Facebook Messenger, plus Telegram and Discord - **Chat:** on your website and in your app - **Email** - **Voice:** inbound and outbound calls It works in over 40 languages, including English, Hindi, Hinglish, Spanish and Portuguese, and replies in whichever one the user uses. ### How long does it take to set up Robylon? Most teams go live in **7 days**. The AI agents arrive pre-trained on more than 10 million support queries, and the Robylon team connects your systems and trains the agent on your products and policies during onboarding. ### Which crypto companies use Robylon? Crypto and Web3 companies including Mudrex and Walllet.com use Robylon.